Time Work Customer Service

AMIR GHARAVI

Gold Coast, Queensland Mobile: 042*-***-*** Email: *******.****@*******.***

EDUCATION

Diploma in Life Coaching Life Coaching Academy

**** – Current

Bachelor of Business Management and Marketing Griffith University

2013 – 2016

PROFESSIONAL EXPERIENCE

Mental Health Service Manager

& Recovery Coach CSBS

Sep 2021- Current

building trusting partnership with client

Built, developed and lead teams to support participants

Active listening, building rapport, reframing, using metaphors

Liaised with stakeholders.

Advocated for the client

Leading and supporting the team.

Psychoeducation for the client, nominee, and the support worker team

Writing reports to support client’s funding for NDIS

Connecting client to different services within NDIS

Recruitment, Staffing, Scheduling

Producing Service Agreements and managing client’s budget

Mental Health Support Worker CSBS

2020- Sep 2021

Building trusting partnership with client

Active listening, building rapport, reframing, using metaphors

Supporting client in community activities

Supporting client in household activities

Connecting client to different services in NDIS

Record keeping, time management

Life Coaching The Simplify Coaching

2017- Current

Building partnership between the coach and the client

Active listening, building rapport, reframing, using metaphors

Goal setting, holding the client accountable, follow through

Researching on behalf of the client to find resources helpful to their objectives

Interview skills, applying different methodology

Record keeping, time management

Continuous learning and education

Project Management Monash University

AUG - NOV 2017

Developed project management plan for developing a mobile application at university

Worked as the project manager

Kept project team on schedule

Liaised between project sponsor and the team

Professional Internship Gold Coast Homelessness Network

AUG – DEC 2015

Collected corporate data for producing annual report and marketing material

Interviewed board members

Presented information suitable for target audience.

Highlighted corporate strength and achievement in order to obtain future funding from government and philanthropic individuals.

EMPLOYMENT HISTORY

Online Marketing Consultant LionBridge Technologies MA, USA

APR 2013 – CURRENT (Contract)

Assessed business and advertisement relevance based on guideline

Worked autonomously without supervision

Reached specific KPIs while maintaining high quality of work

Food & Beverage Team Leader Village Roadshow Theme Parks Gold Coast

SEP 2011 – NOV 2015 (Part-Time)

Supervised up to 50 staffs

Resolved customer complaints

Develop new processes for the new show

Managed stock level and stock needs

Trained new staff

Achieved KPIs in bar revenue

Marketing Specialist Holiday Club Inc. Gold Coast

NOV 2010 –MAR 2011 (Casual)

Engaged potential clients face to face

Worked independently towards KPIs

Developed sales and persuasion technique

SKILLS SUMMARY

Technical Skills

Proficient in Microsoft Office including: Office, Excel, Project, PowerPoint

Project Management

Implemented PM knowledge areas in projects at university, achieving expected outcome

Developed analytical and research skills, developed through various studies and projects

Liaised between project sponsor and project team for mobile application development

Kept the team and deliverables on scheduled time of mobile application development

Monitored and Controlled quality of deliverables of mobile application development

Communication and Teamwork

Developed communication skills through various part-time work throughout the study, team projects and presentations within university

Developed questioning technique through coaching clients

Applied and promoted team working strategies at work, and in group projects

Developed ability to communicate with people at all levels, client, coworker, management

Intercultural competencies

Proficient in writing and speaking Farsi

Developed Intercultural communication skills through various team projects, living, and working overseas

Attained familiarity with different cultures through volunteer work and social circle

Business Acumen

Gained first-hand experience of relationship between organization strategies and various projects within organization

Experienced change management as part of the change management team in work

Applied process change in several projects within university

PROFESSIONAL DEVELOPMENT

Life Coaching Diploma Life Coaching Academy

2016 – 2018

University Representative for President Obama’s Speech Griffith Uni

SEP 2014

Tony Robbins Unleash the Power Within Seminar Sydney

NOV 2014

International Students Leadership Program (CISA)

JUN -SEP 2014

Griffith Mates Placement Griffith University’s English Language Enhancement Strategy (GELES)

2013 & 2014

REFEREES

AVAILABLE ON REQUEST

Contact this candidate