Elizabeth C. Rose

Severn, MD 301-***-**** adw8du@r.postjobfree.com www.linkedin.com/in/lizcrose

Professional Summary

High-performing professional with over 15 years of experience delivering high-impact solutions working in the association sector. Skilled in developing strong internal and external relationships to facilitate the collaborative achievement of high-priority goals. Confident in my ability to thrive in a fast-paced setting and leverage skills in database management, process analysis, customer management, and documentation, to enable team success. Committed to lifelong learning and going the extra mile to facilitate continuous improvement.

Areas of Expertise

CRM Administration

Process Design Implementation

Documentation

Project Management

Database Customizations

Production Control

Ticket Management

Needs Analysis

Verbal & Written Communications

Training

Troubleshooting/Support

Customer Relations

Professional Experience

Associate Director, Business Solutions, Mortgage Bankers Association, Washington, DC August 2018 – December 2022

Responsible for managing a staff of IT professionals dedicated to ensuring effective implementation, adoption, and maintenance of association software solutions and integrations. Responsible for external and internal project management and coordination activities to further the adoption of the application with vendors and staff. Oversee staff becoming proficient in the association management platform to ensure the adoption of the application. Work with the vendor on the data conversion tasks and act as the "Super Subject Matter Expert" on the project. Responsible for the maintenance of the current system and integrations.

●Successfully upgraded Aptify to version 6.3.

●Successfully implemented Aptify AMS during covid with the entire staff remote.

●Successfully set up and managed the Aptify messaging system.

●Maintained an 83% or higher satisfaction rating with staff.

●Directed the internal IT team to ensure the effective implementation, adoption, and maintenance of Aptify Web and its integrated components.

●Managed two external dedicated teams to provide support after the integration of Aptify.

●Managed ticket tracking using Smartsheet and Vivantio, and provided senior staff with statistics monthly.

●Developed solutions and workflows, and integrations supporting the AMS.

●Created and managed complex workflows to meet user needs.

●Coordinated internal and external resources as dictated by project planning and budgeting concerns.

●Developed functional specifications, user stories, and requirements for the AMS project.

●Assisted users with creating test plans and managing their documentation, execution, and remediation when necessary.

●Supervised and prioritized application project needs according to budget and project planning needs.

●Prepared meeting agendas and ran meetings with project stakeholders.

●Documented key decisions, procedures, and project processes and communicated this information to the appropriate stakeholders.

●Managed the Business Solutions team's relationship with staff using communications tools to regularly communicate updates and other information as needed.

iMIS Administrator, Mortgage Bankers Association, Washington, DC June 2015 – August 2018

Responsible for ensuring effective operations and maintenance of iMIS, the association's database, and its integration with various 3rd party and custom applications. Ensure staff maximize the out-of-the-box capabilities of iMIS and limit the number of costly customizations. Responsible for developing reports, queries, and other standard configurable tools. Work with the Director of IT and vendor partners on upgrades, enhancements, and reactive maintenance. Work with business process owners to document processes and develop iMIS-based solutions and training.

●Worked with Education Team and LMS vendor to successfully move our virtual courses out of Blackboard.

● Created the MISMO dues process in iMIS when the old process became outdated

●Created the new Education Advantage program billing in iMIS.

●Ensured AMS functionality and up-time of the system consistently operated at optimum performance levels.

●Provided system maintenance, backup processes, and upgrades as necessary to support MBA’s AMS system needs.

●Worked directly with MBA staff to understand and document technical requirements and help translate them into integrated solutions.

●Performed regular checks of data entered into iMIS using reports and other tools.

●Met with data entry staff monthly to review any issues found during data reviews. Additionally used these meetings for process-specific training & review and to answer staff questions.

●Configured and set up iMIS and 3rd party applications to meet user needs.

●Helped establish and maintain security standards related to iMIS.

●Acted as a backup to the Business Solutions Analyst to provide staff with iMIS process-specific training.

●Created/modified reports in Crystal, SSRS, and baseline reporting functionality.

●Used tools and SQL scripts to help troubleshoot issues, primarily with reporting and data analytics

●Created end-user documentation.

●Documented iMIS configuration changes.

●Performed iMIS application testing, including testing of integrations between iMIS and 3rd party products or MBA custom-developed products.

●Maintained advanced knowledge of iMIS modules, features, and functionality.

Senior IT Manager, APIC-Association for Professionals in Infection Control & Epidemiology, Washington, DC January 2011 – June 2015

Responsible for ensuring effective operations and maintenance of the iMIS database, and its integration with various 3rd party and custom applications. Responsible for upgrades, enhancements, and maintenance of the iMIS database. Project Manager for all projects related to the database, specifically the login and integrations between the event software.

●Performed successful iMIS 20 upgrade.

●Automated the dues renewal process using TaskCentre

●Responsible for the iMIS database and third-party systems.

●Managed all iMIS-related IT projects including annual conference registration integration.

●Served as the main contact for third-party iMIS integrations.

●Developed custom iMIS solutions for staff making use of the custom tables/windows and activities features within the software.

●Created custom reports and user documentation as needed by staff.

●Provided staff training and support.

●Met with processing staff monthly to discuss processing, data integrity, and other issues.

●Responsible for monthly custom member data pulls for staff and third parties.

●Managed the iMIS portion of the IT budget.

●Provided backup IT support to staff and assisted with the management of the phone system.

Database Administrator, APIC-Association for Professionals in Infection Control & Epidemiology, Washington, DC August 2008 – December 2010

Responsible for ensuring effective operations and maintenance of the iMIS database and its integration with various 3rd party and custom applications. Responsible for developing reports, queries, and other standard configurable tools. Work with business process owners to document processes and develop iMIS-based solutions and training.

●Streamlined dues renewal invoices and improved the collection of dues by 15%.

●Created a more efficient Strategic Partner billing process.

●Responsible for providing training and support to iMIS users.

●Managed the batch process of the membership team.

●Ran monthly member dues billing and annual Strategic partner and Patron billings.

●Customized and configured the iMIS database and created custom reports to meet user needs.

●Performed software installations and upgrades for the iMIS database and third-party software.

●Responsible for developing custom documentation and training for staff.

●Provided backup support to membership staff as needed. Provided technical support to users and served as a backup to the IT Manager.

Education

Persued Information Technology Degree 2007-2009

University of Phoenix, Phoenix, AXIA, Online

71Lima-Administrative Specialist Course-Completed 1990

US Army, Fort Jackson, Ft. Jackson, SC

Junior Accounting Program-Certificate of Completion 1990

Strayer Business School, Baltimore, MD

Aptify Virtual Training/Developer Training

American Management Association/Management Skills for New Supervisors

Aptify Onsite Training/Accounting Training

Aptify Virtual Training/Education Training

Aptify Onsite Training/Administrator 5.5 Training

Aptify Onsite Training/Aptify Web End User Training

SkillPath Seminars/Excelling as a Manager or Supervisor

Global Knowledge/SQL Server Reporting Services Training

Global Knowledge/IT Project Management

Learning Tree International/SQL Server Transact-SQL Programming Hands-On Course, Exam score 92.5%

ASI, Inc./TaskCentre for iMIS, iMIS Administrator Training, iMIS FundRaising Training, iMIS Overview

Software

Aptify Web 6.3

Aptify eBusiness 5.0

Aptify Messaging

SQL Server Management Studio

Microsoft Office 365

Microsoft Teams

HigherLogic

Smartsheet

Vivantio

Salesforce

iMIS 20 and several third-party products

SSRS

Jira

Crystal Reports

Blackboard

Horizon VPN

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