Customer Service Sales Associate

Rita Belanger

*** ***** **** #** *********, TN **221

#615-***-**** or *****************@*****.***

SALES * MARKETING/MERCHANDISING * LEADERSHIP * TEAM MANAGEMENT *

Summary of Qualifications

•25+ years of sales experience in a variety of industries: Internet Marketing, cold call sales to Federal government, 15+ years of retail and wholesale sales & merchandising, 8+ years of manufactured specialty products sold via internet, show room and trade show events.

•Develop relationships by networking with multi-level managers and owners.

•Skillfully managed multi-channel retail with proven record of positive results.

•Executive leadership, communication, and presentation skills, including referral generation, add placement, position postings direct sourcing/cold calling and networking to develop a qualified pool of customers. Proven self-starter, working independently, with accuracy & attention to details, while contributing to the success of the team.

•Great utilization of time management, capable of adopting a number of roles simultaneously to ensure productivity and performance levels are met or exceeded.

•Understanding the needs of the client to ensure customer satisfaction guaranteeing repeat and referral business for the future.

Professional Experience

Belanger’s Business Supplies 08/2013-Present

•Owner/Operator: Managing all aspects of sales and account management of sales teams serving individual and business accounts. Marketing directives and Social Media directives. Our core clients are Federal/State Government Installations, as well as Small businesses. Managing a team to keep new client generations and overseeing cold calls to new and future clients. We provide business supply solutions ranging from basic office supplies to printing, mailing, shipping, postage machines, breakroom and janitorial supplies for businesses. Our team of specialist in each field are kept up to date on current trends and cost saving solutions to keep expenditures down to a minimum.

Co-Owner Donnie’s Landscaping 11/2012-10/2013

Business was sold as of October 2013

•Indoor Plant scape’s on a one on one basis with our clients and do all of the design work & installations from start to finish In charge of all Management Operations, including Billing, Scheduling of accounts, Payroll, and Training of new hire employees. I am also working in the field building business relationships and networking with our clients. We depend on a great referral system to build our business and I am constantly using online marketing tools, as well as handing out flyers etc. to future clients. I designed our website and continue to keep it updated at a very professional level. I am always involved in every aspect to help build this business from greeting new clients with a smile to follow up emails and phone calls.

Office Xpress 02/2009-05/2011

•Executive Sales Associate: Working independently to generate leads via cold calls to the Federal and State government, as well as the private sector businesses. I introduced the company to a vast majority of products and services that could be implemented to improve our placement and competitiveness with companies such as Staples & Office Depot etc.; I used my previous experience at The Write Connection to add a wide variety of items offered to the purchasing agents that we contacted to generate sales. I then doubled my sales goal in first year, which provided me with a substantial bonus.

•Being able to efficiently utilize time and ability to target the objective clients purchasing needs including shipping prices and time of delivery of products to the clients with the most cost effective methods. Continually built my client list and achieved my sales goals on an above average basis.

Owner Agoura Customs 01/199*-**-****

•Multi-level retail/wholesale manufacturer/distributor/marketing and sales for Auto Body and Custom Harley Davidson Paint and accessories.

•Develop a strong relationship with a positive personality, with knowledge of product, service and best price to ensure customer satisfaction. Web based marketing for custom parts.

•Outstanding follow up and customer service was imperative to ensure future business and trust of the customer. Time sensitive delivery of products was crucial for various trade shows & special events.

•Account development included, all sales, customer service, scheduling delivery of products as well as maintaining a positive and personable relationship with clients.

•Managed all employees, including schedules, trade show events, website promotions, & AR/AP

•Designed and marketed a successful online store which was linked to multiple websites and chat rooms that increased our business by 80% the first year we were online.

•Business was sold due to the loss of my husband to a motorcycle accident.

The Write Connection Inc. 06/1991-11/1997

•Account Sales Executive: Cold call phone sales of office supplies/furniture to the Federal/State Government.

•Develop a strong relationship with a positive personality, with knowledge of product, service and best price to ensure contract with the Government facility.

•Outstanding follow up and customer service was imperative to ensure future business and the trust of the customer.

•Account development included, all sales, customer service, scheduling delivery of products thru various shipping carriers.

•Multi-talking, organization and customer relations paved the way for great success in this commission based sales position. I immediately became the second top grossing sales executive in the company. I maintained this position until I resigned from the company to pursue ownership of my own business.

Technical & Office Skills

MS Office, Word, Excel, Windows 95/98/XP Vista, Etc. Quick Books, 70 wpm, 10-key. Extensive use of multiple shipping carriers, Inventory control, power placement, retail merchandising & pricing

Other Notes:

I have owned and operated my own Interior Design Business. This is an exclusive in home/business Décor services. Client base is strictly referrals only and repeat customers. I oversee all details from paints, fabrics, furnishing, artwork, foliage arrangement design including real and synthetic plants and containers. I also work for several realtors doing staging for homes that are on the market for sale. I maintain exceptional customer service and satisfaction to guarantee the stability and growth of my current and future client base. This is more of my hobby/interest at this time.

References are available upon request:

Federal and State purchasing agents require prior knowledge to an inquiry, but are available.

Contact this candidate