Arabic Social Media

I B R A H I M J A N G U I L A N D

C AMBA E L S AWALHI

+63-977*******

****************@*****.***

Manila Residence Tower 1, Taft Ave,

Malate, Manila City.

Highest Level Completed:

BSBA Marketing Management

College/Institution:

University of Perpetual Help System Dalta,

Las Piñas City

Dates Attended: SY 2013-2017

Secondary Level Completed:

Diploma on Secondary Education

School/Institution:

Al Shuhada Rafah High School Rafah City,

Gaza strip - Palestine

Dates Attended: SY 2009-2012

Primary Level Completed:

Diploma on Primary Education

School/Institution:

Madarsa B Elementary School, Rafah City,

Gaza strip - Palestine

Dates Attended: SY 2000-2008

E D U C A T I O N A L B A C K G R O U ND

S U M M A R Y

Graduated from Business Administration, majoring in Marketing Management. A confident person who is a self-motivated. Arabic

English

Tagalog

L A N G U A G E S

O B J E C T I V E S

I am a driven and ambitious seeking a position where I can lend my knowledge to help your organization and my experience can be utilized as well as enhanced.

August 2017 - Present:

Senior Process Executive Data

Cognizant Technology Solutions Philippines, Inc.

Handling Social Media Platform, working as a media content moderator for Arabic language.

Investigating the accounts and the identity of the users, prioritizing and escalating issue reports, managing and optimizing issue workflow, and working for a safe platform from any terrorism, spamming, and scamming.

Analyze and monitor the reported contents to help the users and improve the platform for the users and their satisfactions.

Documenting some cases via computer application.

Aside of my mother tongue language -Arabic-, we use sometimes different translation sites (google translator, bing, etc) for other languages whenever we need to solve a case in different language. Trained under the following processes:

Hcomp

Health/Safety

Interest

- UTE, UTT

General

-Search, XX Evals

Userops

Abuse Triage Tool (ATT)

Safety/ML

Suspension Appeal

General Data Protection Regulation (GDPR)

P R O F E S S I O N A L E X P E R I E N C E

Leadership Decision Persuasive Efficient Fast Adaptable Data Detail-Problem Able Hard Patient learning to working Analysis oriented operate Solving/Making manners under Conflict in pressure/communication Resolution Multi-tasking S K I L L S

P E R S O N A L D A T A

Nationality Civil Date Gender Height Visa License Status status of birth : : : : : : : Palestinian Single January Male 175cm Filipino Philippine Citizenship 22, Driving – 1993 Filipino license All facts and information stated above are all true and correct to the best of my knowledge and believe. IBRAHIM JAN GUILIAND C. ELSAWALHI

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