Customer Service Call Center

Afiq Danial Mohamed Hakim

Singapore, Singapore

***********@*******.***

linkedin.com/in/afiq-danial-mohamed-

hakim-691b15251

Summary

A very highly motivated individual who takes pride in the task given at hand. An individual who is quick on his feet and able to resolve issues at hand. Being in the customer service industry has benefited in the application of day to day challenges and also to help others who requires the same assistance. A team player who is able to independently motivates and support the team in any situation. Experience

Customer Service Specialist

National HealthCare Group

Jul 2022 - Sep 2022 (3 months)

Assist patients with registration of covid 19 vaccinations. Usher patients, guide them to proceed to the waiting area for observation. Printing of covid 19 certifications and updating patients vaccination status through system. (2 months contract role)

Logistic Assistant (Call Centre)

ST Logistics

Sep 2021 - Jul 2022 (11 months)

Undertake guidance of team members and provide peer-support roles, including effective communication and problem solving. Participate and execute operations deliverables on day-day operations and to execute any task assigned by supervisors and above, accordingly. Manage internal timelines and updates status reports to supervisor and above ensure internal process and best practice are adhered to Motivate and share peer-support to team members so as to attain high performance and productivity.

Customer Service Executive (Call Centre)

People's Association

Feb 2021 - Sep 2021 (8 months)

Respond to incoming calls from the customers, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Customer Service Officer (Call Center)

Singtel

Sep 2019 - Feb 2021 (1 year 6 months)

Joined the company to gain further experience as a customer service officer. Duties are to provide customer service over the phone, Remain up to date with the latest information and impacts the delivery of service to the customers and provide accurate information promptly to customers, Listen, probe and questions in order to clarify and understand customers needs, Resolve customer queries efficiently and Afiq Danial Mohamed Hakim - page 1

escalate problems/Issues promptly. Follow standard operating procedures closely and working as a team to ensure that the contact service level is met. Customer Service Officer (Call Center)

M1 Limited

Jul 2018 - Sep 2019 (1 year 3 months)

Joined the company to gain new experience as a customer service officer . Duties as per told are to answer calls and respond to emails, Handle customer enquiries both over the phone and email. Would research required information using available resources, Managed and resolve any complaints or feedbacks by the customers.

Shift Supervisor

Twelve Cupcakes

Oct 2017 - Jul 2018 (10 months)

Joined the company to gain extensive knowledge on the confectionary business. Responsible for all aspects of running shifts, attend to customer enquiries and cashiering. Assisted Store Manager in staff scheduling to ensure low labour costs and proposals to achieve or hit KPI targets. Senior Cafe Crew

Cocoa Colony Singapore Pte. Ltd

Jan 2015 - Sep 2017 (2 years 9 months)

Joined the company when it was still a month old. Set up Star Vista and City Square Outlet and trained new staff regarding company SOPS, vision and mission. Able to work under strenuous stress and time- constrain environment and adapt to the quick changes made by the company. Input valuable ideas that can help bring greater revenue and profit to the company whilst retaining employee welfare. Being a senior crew and a pioneer batch in the company, i was able to work diligently without the supervision of the Manager-on-Duty for the specific shifts. Trustworthy to handle cash payments and bank-in payments. Received compliments from customers regarding the excellent service rendered. Floor Crew

Freelance

Oct 2015 - Jul 2016 (10 months)

Joined the company to gain new knowledge and experience of a Bar/Restaurant environment. Responsible for aspects of order taking, handling customer feedback and billing out payments. Under the fast working environment, gained new skills and knowledge on how to better improve on my service aspect. Received compliments from customers regarding the exponential service and excllent ambience given. Was complimented "an epitome of good service". Education

Institute of Technical Education

NITEC in Business Services

Jul 2021 - Jul 2023

Saint Patrick Secondary School

Afiq Danial Mohamed Hakim - page 2

GCE "N" Level

Jan 2007 - Dec 2010

Macpherson Primary School

PSLE

Jan 2001 - Dec 2006

Skills

Customer Loyalty • Logistics Management • Phone Etiquette • Customer Support • Vaccinations

• Administration • Problem Solving • Contact Centers • Contact Center Management • Crisis Management

Afiq Danial Mohamed Hakim - page 3

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