Service Representative Data Entry

Angeline Garcia

***********@*****.***

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in computer industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

SKILLS

* Used Various computer programs for scheduling/research/ data input.

* 7+ years Customer Service Experience.

* Critical thinking

* Efficient in working in fast-paced, time sensitive environments

* Team management

* Advanced computer skills

* Project planning

* People skills

* Computer skills

* Problem/Conflict resolution

* Troubleshooting

* Data entry/management

* Call center experience

EXPERIENCE

Customer Service Specialist, Ibex, Dec 2022-current

* Data entry

* Use of multiple screens and programs

* Daily use of Microsoft Office programs

* Received phone calls for customers and handled call from start to resolution with few transfers

* Created and sent emails

* Extensive use of troubleshooting skills

Professional Dog Groomer, A Glamourous Pet Pawlor, Nov 2020-Aug 2021

* Consulted with owners and made recommendations on individual grooming needs of pets.

* Kept personal affects and desk area organized and clean.

* Delivered excellent service to pet owners to drive repeat business.

* Shared duties to ensure consistent workflow.

* Unloaded and organized supplies and product inventory.

* Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.

Professional Dog Groomer, Petco Animal Supplies Stores Inc., February 2015-August 2019 Chesapeke, VA

* Consulted with owners and made recommendations on individual grooming needs of pets.

* Extensive customer service experience including problem solving and conflict resolution.

* Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.

Customer Service Specialist, The Home Depot Inc, June 2010-April 2015

Port Charlotte, FL

* Documented conversations with customers to track requests, problems and solutions.

* Assisted customers in making payments on accounts and setting up payment plans on various computer platforms.

* Upheld strict quality control policies and procedures during customer interactions.

* Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

* Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

* Recommended improvements to products and services to mitigate complaints.

* Resolved inquiries to consistently meet performance benchmarks.

* Helped customers open accounts, make deposits, update information and carry out range of routine actions.

* Assessed customer account information to determine current issues and potential solutions.

* Asked probing questions to determine service needs and accurately input information into electronic systems.

* Informed customers about billing procedures, processed payments and provided payment option setup assistance.

* Consulted with customers to determine best methods to resolve service and billing issues.

* Escalated customer concerns, store issues and inventory requirements to supervisors.

* Made outbound calls to obtain account information.

* Assessed customer needs and upsold products and services to maximize sales.

* Set up and activated customer accounts.

EDUCATION AND TRAINING

Certified Administrative Assistant Business And Office Technology, Charlotte Technical College, Port Charlotte FL September 2007

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