Administrative Assistant Service Agent

TERESA (TERI) JONES

*** ****** ***** ******, ** *0115 ********@*****.*** 770-***-****

OBJECTIVE

Dedicated and focused individual with experience in multiple areas including Administrative Assistant, Customer Support, Reception, and Accounting who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking role that will enable me to use my knowledge and use my ability to learn new skills quickly.

SKILLS & ABILITIES

Outstanding listener and communicator, making this candidate extremely effective in conveying information both verbally and in writing. Proficient in Microsoft Office applications, Word and Excel, with previous experience in using PowerPoint and Access. High amounts of e-mail communication with both Gmail and Outlook, as well as using the calendars for reminders and appointment setting. Works well independently and as part of a team. Highly analytical thinker with talent for determining, observing, advancing, and organizing complex work processes. Dedicated and committed to performing with excellence on the job.

EXPERIENCE

THE ECHELON GROUP

APRIL 2020-JULY 2022

Customer Service Agent for multiple mortgage loan companies. Receiving calls in order to provide customers of these companies with information pertaining to mortgage loans, maintain account changes as requested, as well as processing payments. Creating task requests and submitting to a central team in order to process as many requests as possible.

THE ECHELON GROUP

AUGUST 2019-SEPTEMBER 2019

Customer Service Agent for a mortgage loan company by providing customers with information pertaining to their home mortgages. Some of the information provided was mortgage balances, next payment due date, payoff date, posting mortgage payments to customer accounts, processing authorizations to speak with a third party, and explaining escrow to customers.

INSPERIAN- CUSTOMER SERVICE FOR SURTERRA WELLNESS

SEPTEMBER 2018-NOVEMBER 2018

Provided customer service to Florida customers who were using Cannabis compounds THC and CBD as prescribed by their medical doctor. Shared learned knowledge with patients about the compounds that make up THC and CBD and the medical benefits present in both compounds.

FANUEL-CUSTOMER SERVICE FOR ATLANTA GAS LIGHT

JULY 2018-AUGUST 2018

Responded to customer inquiries regarding their Atlanta Gas Light accounts and set up new service for customers. Reviewed and explained bills, quoted price per therm to potential and new customers.

EDUCATION

Central Georgia Technical College

October 2018-March 2020

Business Technology

North Georgia College

2014

Certificate in Human Anatomy and Physiology

Kennesaw

2013

Certificate in Fundamentals of Administrative Assistant

SUTHERLIN NISSAN HOLLY SPRINGS LOCATION

-RECEPTIONIST

APRIL 2018-JUNE 2018

Greeted customers as they came into the dealership and contacted the appropriate personnel to continue serving the customer. Sometimes opening and/or closing dealership.

COR-TECH LLC-CONTRACT POSITION

ADMINISTRATIVE ASSISTANT

FEBRUARY 2015-APRIL 2015

Responsible for new and replacement tags, titles, and toll booth transponders for UPS delivery trucks. Handled correspondence from customers.

JOHNSON SERVICE GROUP CONTRACT POSITION

ADMINISTRATIVE ASSISTANT

OCTOBER 2014-NOVEMBER 2014

Responsible for the tracking of and obtaining resolution of issues with installed fiber optic boxes being installed by Google in various locations. Used access reports to recognize and resolve issues in active locations.

HOME DEPOT

ADMINISTRATIVE ASSISTANT

OCTOBER 2001-MAY 2013

As an assistant to a product buyer, interacted with suppliers of product for the Home Depot stores. This included assisting new suppliers with the paperwork necessary to become a Home Depot supplier, setting up new stock keeping unit (sku) numbers to identify the product and assisting with EDI setup to ensure payment.

Maintained existing supplier payment terms, shipping terms, sku attributes, etc.

Successfully handled daily customer service issues for store customers as well as the company’s field agents.

Processed auto-generated reports for suppliers as well as creating ad-hoc reports to analyze sku performance and financial impact.

Scheduled meetings, reserved meeting locations, and processed the invitations through Outlook.

HOME DEPOT

FINANCE ASSOICATE

AUGUST 1993-SEPTEMBER 2001

Posted payments for Distribution Center shipments in Accounts payable system..

Vendor Support-Resolved vendor issues for shipments to stock stores, established and maintained vendor contracts.

Inventory Control-Reconciled Distribution Center inventories on a monthly basis, utilizing Microsoft Access to build queries to locate any overages and/or shortages and processed offsetting posts.

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