Service Agent Customer

Roynell Javier Mayorga Manzanares

Home Address Place of Birth Managua, Nicaragua

Colonia Nicarao Citizenship Nicaraguan

Date of Birth August 29, 1988

House M - 730 Marital Status Marry

***** ****phone Number (505) 8251 - 3721

E-mail *******@*******.**

Objective

I always endeavor to be the best at what I do, and so I am seeking a position within a company with high focus on professional growth and career advancement through hard work and extensive professional experience.

Career Summary

Waiter June 2009 – August 2015

Bar & Restaurant “Las Graditas”

• Providing excellent wait service to ensure satisfaction.

• Taking customer orders and delivering food and beverages.

• Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

• Greets guests and presents them with the menu.

• Suggest food and beverages to the guest and also try to upsell.

• Obtaining revenues, issuing receipts, accepting payments, returning the change. Customer Service Agent September 2015 – December 2016 Accedo services – Target.com & RGS

• Knowledge of customer service principles and practices.

• Enter and register transactions accurately.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Customer Service Agent February 2018 – September 2020 Atomic Pizza services – Call center Delivery

• Knowledge of customer service principles and practices.

• Enter and register transactions accurately.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Customer Service Agent February 2020 – February 2022 Sitel Nicaragua services – Technical Support

• Knowledge of customer service principles and practices.

• Enter and register transactions accurately.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about bank financial accessory and customer services. Customer Service Agent February 2022 – July 2022

Webhelp Nicaragua services – Bank Financial Accessory

• Knowledge of customer service principles and practices.

• Enter and register transactions accurately.

• Interact with customers to provide and process information in response to inquiries, concerns, and requests about bank financial accessory and customer services. Professional Development

Instituto Ingles Cornerstone

(3ro level)

2010 – 2010

Universidad (UNI-IES)

Unlocking Course of cell phones

May 2011 – August 2011

Universidad (UNI-IES)

February 2011 – November 2014

Tourism and Hospitality Management

Tourism Course

2012 – 2014

Bakery (Ins. Don Bosco)

Bakery Course

2019 - 2019

Skills

• Profound knowledge of various Microsoft Office programs.

• Familiarity of various health and safety regulations.

• Excellent verbal, written communication skills.

• Bilingual (Spanish and English).

• Excellent evaluative assessment and training skills.

• Excellent ability to help workers to improve upon skills.

• Time Management.

• Team Player.

• Problem Solving.

• Detail-oriented.

Contact this candidate