Executive Assistant Customer Care

Rachel L. Rivas

***** *** ******* **.

Helotes, Tx 78023

Cell: 210-***-**** / *.*.*****@*******.***

Qualifications: HR MANAGER & EXECUTIVE ASSISTANT

Highly motivated professional with many years of experience providing executive level support. Highly qualified in FMLA, Leave of Absences & Human Resources Policies and daily interaction with Employees, Supervisors, Human Resources Generalist, Employee Relations Managers & Union

representatives. Self-starter with exceptional interpersonal and organizational abilities and proven history of managing multiple projects simultaneously and multitasking. Expertise in calendar management, meeting coordination, expense reporting & travel arrangements including domestic and international

Areas of Expertise & Training:

• FMLA, LOA & HR Company Policies

• 2018 Communicate to Influence

• Behavioral & Disciplinary Issues & Resources

• Analytical Thinking

• Diversity & Inclusion Management

• HR Skills Transformation Phase 1, 2, 3 & 4

• Executive Assistant - 20 + years of experience

Professional Experience: January 2021 – September 2022 – HR Manager Consultant Ø I was called back to my old department in HR after retirement to come back as contractor to assist the department. My duties included: Assisting employees with FMLA, Leave of Absences, Benefit Policies, Retirees stance with Retiree website, Former Employees rehire status & Former & Retirees Benefits July 2014 – January 2020 – AT&T HR Customer Care Manager Ø HR Customer Care Manager

Ø Assist Employees, Employee Relations Manager, Human Resources Generalist, Attendance Managers, Supervisors & Union Representatives calling in with questions regarding Leave of Absences, FMLA, I9, HR policies & Benefits.

Ø Assist retirees & employees calling in with questions regarding employee / retiree discounts and walk them through the website to get registered.

Ø Assist former employees with questions regarding severance status, rehire status & former employee policies

March 1998– July 2014 – AT&T Executive Assistant

Ø Supported Mark Shine, Senior Vice President Officer and supported two Vice Presidents in Brand & Strategy & one Assistant Vice President

Ø Interacted with top level contacts on highly sensitive information Ø Daily interaction with executive administration, external customers & vendors

Ø Reviewed and prioritized projects & communications and took appropriate action

Ø Scheduled travel for officer internationally and domestic Ø Strong written and oral communication skills

Ø Assisted with presentations using Power Point

Ø Managed & maintained Officer’s calendar and

scheduled meetings, appointments and assisted

with town halls

Ø Composed correspondences, presentations and reports using Excel & Microsoft word

Ø Prioritized assignments and tasks

Ø Processed bills, vouchers, requests & payroll personnel Ø Provided guidance and support to other assistants and managers in the organization regarding administrative practices

Contact this candidate