Service Representative Mortgage Underwriter
Resume:
Shanta Haddley
Stockbridge Ga, *****
******.********@*****.***
Professional Summary
A highly accomplished leader with customer service & collections skills, driven and results-focus. Provides superb leadership abilities, dedicated to exceeding expectations and delivering exceptional business results. A resourceful Collections Lead with over 9 years’ experience Education
GRADUATED June 2001
Certified Master Mortgage Underwriter
Medical Assistant
Experience
Toyota Financial Services (June 2022 – March 2023) Customer Care Representative
• Accountable for accurate and timely handling of all aspects of customer inquiries. Account maintenance, and transactions
• Respond to communications from customers, dealers, and third parties, primarily via telephone, with some email and written correspondence.
• Handled inbound and/or outbound communication from delinquent and non- delinquent customers, dealers and third parties and will provide customer-oriented service and problem resolution.
• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.
MrCooper (July 2016 - August 2021)
Customer service Representative
• High level of accuracy, efficiency, and accountability
• Processing & recording transaction, verifying, and posting receipts for goods sold or services rendered.
• Researching and resolving account discrepancies
• Obtaining information from other departments to ensure records are accurately completed and that accounts receivable ledgers/journals are current.
• Ensure accounts are properly billed and payments are collected. MrCooper (September 2014 - July 2016)
Collection/Customer Service Representative
• Responsible for resolving overdue bills and collecting payments from those customers.
• Detail oriented, skip tracing skillset, problem solving, high volume ability, trained in collections
, collaboration within acct receivables
• Respond to customers requests, problems, and complaints, and direct them to the proper person.
• Personable customers interaction while addressing their concerns, provide suitable solutions regarding their inquiries
• Increase customers experience & satisfaction while minimize customer complaints!
• Respond to all customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Handle all customer escalation with the upmost attention to detail and work quickly towards a successful resolution
Skills
• Excellent knowledge of all collection policies, procedures, and processes
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, Teams and PowerPoint
• Excellent time management and organizational skills
• Interpersonal Skills – able to work effectively with co-workers, managers, directors, as well as external parties.
• Fast ability to learn.
References: Upon requests
Contact this candidate