Shanta Haddley

Stockbridge Ga, *****

214-***-****

adw8a2@r.postjobfree.com

Professional Summary

A highly accomplished leader with customer service & collections skills, driven and results-focus. Provides superb leadership abilities, dedicated to exceeding expectations and delivering exceptional business results. A resourceful Collections Lead with over 9 years’ experience Education

GRADUATED June 2001

Certified Master Mortgage Underwriter

Medical Assistant

Experience

Toyota Financial Services (June 2022 – March 2023) Customer Care Representative

• Accountable for accurate and timely handling of all aspects of customer inquiries. Account maintenance, and transactions

• Respond to communications from customers, dealers, and third parties, primarily via telephone, with some email and written correspondence.

• Handled inbound and/or outbound communication from delinquent and non- delinquent customers, dealers and third parties and will provide customer-oriented service and problem resolution.

• Document all activities in a clear and concise manner utilizing the appropriate systems in accordance with established procedures.

MrCooper (July 2016 - August 2021)

Customer service Representative

• High level of accuracy, efficiency, and accountability

• Processing & recording transaction, verifying, and posting receipts for goods sold or services rendered.

• Researching and resolving account discrepancies

• Obtaining information from other departments to ensure records are accurately completed and that accounts receivable ledgers/journals are current.

• Ensure accounts are properly billed and payments are collected. MrCooper (September 2014 - July 2016)

Collection/Customer Service Representative

• Responsible for resolving overdue bills and collecting payments from those customers.

• Detail oriented, skip tracing skillset, problem solving, high volume ability, trained in collections

, collaboration within acct receivables

• Respond to customers requests, problems, and complaints, and direct them to the proper person.

• Personable customers interaction while addressing their concerns, provide suitable solutions regarding their inquiries

• Increase customers experience & satisfaction while minimize customer complaints!

• Respond to all customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

• Handle all customer escalation with the upmost attention to detail and work quickly towards a successful resolution

Skills

• Excellent knowledge of all collection policies, procedures, and processes

• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

• Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, Teams and PowerPoint

• Excellent time management and organizational skills

• Interpersonal Skills – able to work effectively with co-workers, managers, directors, as well as external parties.

• Fast ability to learn.

References: Upon requests

Contact this candidate