Customer Service Call Center

** ******** ****, ********, ** *****

708-***-****(home) delorisj01sbcglobal.net 773-***-****(cell)

CAREER OBJECTIVE

To consistently provided proactive professionalism, diligent multitasking work habit, exceptional time management, and excellent communication skills while talking a problem solving approach into every aspect of employment whether in a group or dividual settings.

WORK EXPERIENCE

07/15 – PRESENT Hertz Car Rental- Chicago, IL

CSR

Greeting Customers

Providing Excellen Customer Service

Help Customers to Understand Billing Information

Accepting Credit Card and Personal Forms for payments

Resolving Customer Camplaints in a Timely Manner

Duties include Payroll and Time Sheet completion

Scheduling Employees weekly

Open and Close the Business

Transport Vehicles to various Chicago locations

10/12 - 06/13 Wal-Mart, Lenox, Il

CASHIER

Money Handling

Opening and Closing Register

Providing Excellent Customer Service

04/11 – 0614 Matteson Community Center, Matteson, IL

MSR

Greeting Customers

Signing Customer Up for Worshop

Giving Tours of the Facility

Providing Excellent Customer Service

07/07 – 11/08 Comcast Cable, Woodridge, IL

CSR

Providing Excellent Customer Swevice

Inbound Call Center

Helping Customers to Understanding Billing Information

Helping with installation with Comcash Equipment

Crossing Selling Products the Comcast Offered

Accepting Credint Card and Personal Check for Payments

Resolving Customer Complaints in a Timely Manner

83 Lawrence Lane, Matteson, IL 60443

708-***-****(home) delorisj01sbcglobal.net 773-***-****(cell)

WORK EXPERIENCE con’t

07/04 – 10/05 U.S. Bank, Chicago, IL

TELLER MANAGER

Providing Excellent Customer Service

Managing a Staff Number of Nine Employees

Opening and Closing the Branch

Responsible for Cross Training Employee on all Bank Products

Conducting Monthly Teller Audits

Helping Employees Meet and Exceed Monthly Goals

Preparing Monthly Work Schedule for Employees

Shipping and Receiving Cash and Coins From Brinks

Hiring and Training New Employees

Enforcing Verbal and Written Warning for Employees

03/04 – 07/04 T.C.F. Bank, Burbank, Il

TELLER SUPERVISOR

Providing Excellent Customer Service

Opening and Closing Branch

Selling and Redeeming All Products the Bank Offered

Balancing the Brand On a Daily Basis

Shipping and Receiving Cash from Brinks

Conducting Weeky Audits of Cash Drawers and Vault

Making Weekly Schedule for Employees

Balancing Cash Drawers in a Timely manner

12/00 – 10/02 Mid-America Bank, Chicago, ILl

TELLER MANGER

Providing Excellent Customer Service

Managing A Staff Number of nime Employees

Opening and Closing Branch

Responsible for Monthly Audits for Tellers and Vault

Enforcing Verbal and Written Warnings for Employees

Hiring and Termination of Employees

Providing Input regarding Employees Annual Review

Shipping and Receiving Money from the Federal Reserve Bank

Making Sure all Employees were in Compliance with the FDIC

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