Data Entry Job Coach

Rebecca A. Shopey

** ******* ***** *******, ** **098 860-***-**** cell 860-***-**** home **********@*****.***

OBJECTIVE:

To obtain a clerical/receptionist assistant position where I can use my computer, office, and clerical skills

EDUCATION:

Oliver Wolcott Technical High School Torrington, CT Graduated June 1986

Core Studies: Hairdressing and Barbering

PROFESSIONAL SKILLS:

Microsoft Windows Typing Business Math & English

WordPerfect 5.1/6.1 Office Procedures CPR/First Aid Certified

Customer Service Skills Telephone Skills PMT Certification

Knowledgeable in Therap Services software

EMPLOYMENT SKILLS:

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customer’s complaints on as-needed basis

Accurately calculated and made daily deposits of up to $150,000.00

Ability to follow instructions well and make decisions with no supervision

Maintained all record-keeping procedures without error

Effectively developed telephone communication skills

Data Entry for customer orders and inventory purposes

Performed filing of all customer and store accounts

Coordinated collection services for outstanding account balances

General office duties including ordering office supplies, answering up to 10 phone lines, invoicing orders for customer, performing Accounts Receivable duties,

EMPLOYMENT EXPERIENCE:

The Arc of the Farmington Valley Canton, CT

Assistant Manager, Employment Services

LakeRidge: Residential Resort Community Torrington, CT

Help Desk Secretary February 2008- February 2014

The Arc of the Farmington Valley Canton, CT

Job Coach, Employment Services December 2006 -Current

Re-Connect Winsted, CT

Group Home Support Job Coach August 2006- February 2007

Iffland Lumber Torrington, CT

Accounts Receivable Secretary March 1998- September 2005

Winsted Animal Hospital Winsted, CT

Receptionist August 1997- March 1998

Answer Connecticut Avon, CT

Answering Service Attendant February 1997- August 1997

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