Service Representative Customer
Resume:
Shawnia Brown
Illinois *****
**********@*****.***
Very trustworthy honest person love to learn new task very great at multitasking also have exceptional customer service skills.
Authorized to work in the US for any employer
Work Experience
Team Leader
Sedexo - Barrington, IL
November 2021 to Present
1. Prep food
2. Food orders
3. Parent complaints & handle in a calmly manner . 4. Cook food for 150-300 students
5. Food handler certified
6. Very quick on my feet
7. Paper work
8. Prep breakfast
9. Cutting up lots fruit
Recptionist
Charter Senior Living - Hoffman Estates, IL
September 2021 to December 2022
• Updating the Executive Director on calls, paper work,employees, residents, building situation, functions in & out the building ect..
• Doing paperwork for executive director to use in meeting with families.
• Timesheets on the residents actives
• Printing meal sheets
• Updated the departments on any situations in there department.
• Helping with seasonal fictions.
• Monitoring traffic come & out building
• Monitoring residents visitor & if a resident is going out .
• Announcing doctors visits, drills & upcoming & Ct.. Dietary Aide
Charter Senior Living - Hoffman Estates, IL
August 2018 to December 2022
• Cleaning up after residents once they finish Eating & drinking
• Help residents stick to there diet routine.
• Help them get back up & sit down.
• Talk with & interacting with residents.
• Preparing there breakfast & drinks.
• Keeping updates &records on the residents meal & diet menu. Medical Scheduler/Receptionist
Susan G. Komen - Chicago, IL
February 2018 to August 2018
• Oversee the day to day functions of the assigned patient access department. Monitor workflow to ensure timely processing and collaborate with department leadership team to evaluate service needs and volumes and adjust staffing levels accordingly.
• Communicate process and protocol to staff. Develop, implement and teach new procedures and practices. Direct and coordinate training of new employees.
• Use knowledge of insurance plans and contractual arrangements affecting payments, to research incomplete, incorrect or outstanding claims and/or patient issues.
• Investigate and resolve claims submission, disputes or complaints to resolution, as needed.
• Support the department leadership team in problem solving to address issues including escalated questions or concerns, volume or work flow processes.
• Ensure coordination of services with other departments to promote the highest level of efficiency and patient satisfaction.
• Assist with Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Customer Service Representative
QCSS Smartcenter - Deerfield, IL
October 2016 to January 2018
• I took inbound call & outbound calls
• I can Handle frustration in backgrounds
• I can deal with radio set
• I can deal with radio & mic set
• Dealing with difficult frustrations matters of bills & etc
• Reading promotes as instructed to be read to the customer Procedure Scheduler
Alexian Brothers Hospital - Elk Grove Village, IL
June 2017 to August 2017
• Maintain an ongoing detail-oriented schedule for the surgery days
• Meeting/discussing surgical consultations either in person or over the phone
• Reviewing the surgical process with patients
• Completing and distributing pre-operative paperwork
• Educating patients on pricing and financing options
• Obtaining prior authorizations from insurance companies for procedures and working with the billing manager.
• Reviewing that all pre-operative clearances have been completed and received by the surgical center
• Prepare surgical charts and ensure surgeon has been informed of any patient questions prior to surgery
• Obtain any payments as needed for surgical services prior to surgical date Education
Getting associates in Radiology
Harper College - Illinois
January 2019 to August 2025
High school diploma or GED
Skills
• Customer Service (5 years)
• Call Center (4 years)
• Server (1 year)
• fast learner (3 years)
• training (2 years)
• Organizational Skills (2 years)
• Microsoft Office
• Interviewing (1 year)
• Catering
• Kitchen Experience (4 years)
• Event Planning (4 years)
• Cooking (3 years)
• HIPAA (2 years)
• Epic (4 years)
• Medical records (5 years)
• Microsoft Outlook (2 years)
• Typing (5 years)
• Medical Scheduling
• EMR Systems (3 years)
• Insurance Verification
• Medical Office Experience
• Medical Billing
• Medical Terminology (2 years)
• QuickBooks (4 years)
• Hospital Experience (3 years)
• Customer support
• Jira (4 years)
• Windows
• Databases
• Agile (2 years)
• Triage
• Computer skills (3 years)
Certifications and Licenses
Food Handler Certification
Contact this candidate