Hugh Pinckney Sanders

***** ****** **** ***** ********

City, MD 21042 US Mobile:

410-***-**** - Ext:

Evening Phone: 410-***-**** - Ext: Email:

adw87x@r.postjobfree.com Availability:

Job Type: Permanent

Work Schedule: Full-Time, Shift Work

Work Experience:

Federal Emergency Management Agency

400 C Street SW

Washington, DC 20472-3010 United States

01/2016 – 12/2018

Salary: 85,035.00 USD Per Year

Hours per week: 40

Series: 0343 Pay Plan: GS Grade: 12

Program Analyst (This is a federal job)

Duties, Accomplishments and Related Skills:

Provides oversight of property and casualty insurance companies and other stakeholders providing direct flood insurance policy and claims loss support for the National Flood Insurance Program (NFIP). Within the scope of this duty, functions as Project Lead for developing and implementing a customer service initiative "Stakeholder Alignment and Collaboration," to align participating companies to a common purpose around the Program's recently adopted Customer Experience (CX) agenda to ensure NFIP policyholders remain the central focus in all Program execution activities. And as Project Manager for training, performs operational training analyses and provides advice and recommendations to senior-level managers on national-level NFIP training issues, and leads the design, development and deployment of operational fixes. Performs all prior duties (described below) as Contracting Officer's Representative (COR) for the NFIP Stakeholder Education and Training Contract delivering flood insurance education and training to thousands of claims adjusters, insurance agents and other stakeholders throughout the United States via classroom workshops, webinars, online independent study courses and contractor-led panel discussions and mentoring sessions. In addition, delivers specially configured classroom and webinar post-disaster briefings to insurance agents during disaster operations. Supervisor: Kelly Bronowicz 202-***-****)

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Federal Emergency Management Agency

1800 South Bell Street

Arlington, VA 22202 United States

07/2010 - 01/2016

Salary: 71,504.00 USD Per Year

Hours per week: 40

Series: 0343 Pay Plan: GS Grade: 11

Management and Program Analyst/Contracting Officer's Representative (This is a federal job) Duties, Accomplishments and Related Skills:

Performs duties as Project Manager for Training and Contracting Officer's Representative (COR) in the National Flood Insurance Program (NFIP). (In addition, performing duties as Project Manager for Printing and Publications since January 2015, upon retirement of the primary printing and publications manager.) Develops training strategies and directs the contractor's development and execution of training activities implementing a Congressional mandate requiring the Federal Emergency Management Agency (FEMA) to deliver flood insurance education and training for all insurance agents writing flood insurance policies across the Nation. Provides oversight of the training contractor's efforts in delivering flood training via instructor-led workshops and webinars for insurance agents, mortgage lenders, claims adjusters, and land surveyors. Manages contractor's customer care activities. For example, the project is currently developing a specially tailored workshop and training video for use in informing claims adjusters of the benefits of good customer service. Prepares NFIP and flood insurance articles for publication in program publications. Performs market research and develops acquisition strategies for Program requirements. Prepares Statements of Work (SOWs), Statements of Objective (SOOs), Independent Government Cost Estimates (IGCEs), and other Program documentation for contract solicitations and task orders to include tailored surge training packages for FEMA’s response and recover operations during national disasters. Prepares requisitions for contract funding and manages fund expenditures. Tracks expenditures, updates contract records, and generates reports within the Program SharePoint data base. Prepares and maintains visibility of project/contract status via a Dashboard Report within SharePoint. Monitors the Contractor’s delivery and performance activities, and maintains open and continuous communications with the Contracting Officer ensuring compliance with all contract expectancies. Responds to requests for information about NFIP policies and procedures from Congress, Program stakeholders, and the general public. To achieve training delivery efficiencies through use of automation and Internet delivery, defined requirements for an NFIP Learning Management System (LMS) in concert with Department of Commerce, National Technical Information Services (NTIS) managers and information technology staffers. These meetings produced an NTIS/Federal Insurance and Mitigation Administration (FIMA) Project Plan which led to development of a SOO and an NTIS/FIMA Interagency Agreement (IAA) culminating in a separate NFIP e-Training project. Participates in industry outreach activities with the Institute for Business and Home Safety and the Flood Insurance Producers National Committee. Represents the Program on boards and in meetings.

Supervisor: Eugene Kinerney 202-***-****)

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Federal Emergency Management Agency

1800 South Bell Street

Arlington, VA 22202 United States

03/2009 - 07/2010

Salary: 64,584.00 USD Per Year

Hours per week: 40

Series: 0343 Pay Plan: GS Grade: 11

Management and Program Analyst/Project Manager (This is a federal job) Duties, Accomplishments and Related Skills:

As Project Manager for Printing and Publication (alternate), managed printing and publication support for the National Flood Insurance Program (NFIP) ensuring content accuracy and currency of hundreds of technical, in-house and external public awareness publications. Coordinated with the Program Management Office and Program Managers to ensure technical accuracy of Program manuals, booklets, brochures, forms, and other publications prior to processing printing requisitions to the Government Printing Office for printing and delivery to the FEMA Publications Warehouse. Authorized surge deliveries of public awareness publications into disaster areas to support response and recovery operations. Prepared and staffed funding requisitions for the Program’s printing requirements. Prepared and coordinated responses to members of Congress and other public officials on issues relating to the NFIP. Served as subject matter expert on the Program's "Ask the Expert" portal developing responses to questions from citizens, policyholders and community officials about the NFIP. Designed and conducted studies on Program organization and effectiveness. For example, researched, wrote and briefed an action plan for expanding flood insurance coverage throughout the Nation by adding private-sector flood insurance providers to FEMA's website to meet flood insurance requirements not met by the Federal program. Served as a member of the Source Selection Evaluation Board responsible for awarding the Program’s largest-ever flood insurance servicing contract. Developed plans for national-level flood insurance outreach to the insurance and real estate communities and performed duties as a Hazard Mitigation Planner in the National Response Coordination Center during national disasters. Supervisor: Harriette Kinberg - Retired (000-***-****) Okay to contact this Supervisor: Contact me first

Re/Max Home Center

3905 National Drive

Burtonsville, MD 20866 United States

06/2007 - 03/2009

Salary: 60,000.00 USD Per Year

Hours per week: 45

Realtor

Duties, Accomplishments and Related Skills:

Provided consultation and technical assistance to clients on home valuation, income analysis, lost mitigation alternatives and other foreclosure prevention measures including negotiation strategies, to persuade mortgage lenders to modify terms and conditions of existing mortgages so as to prevent foreclosure. Client consultation and lender intervention measures resulted in several families avoiding foreclosure and remaining in their homes. Prepared and briefed market surveys and mortgage financing alternatives to buyers and sellers as market conditions changed. Planned and conducted seminars for first-time home buyers, encouraging them to keep faith in home ownership and the home buying process, while emphasizing the wisdom of meeting all financial obligations as agreed. Assisted home buyers in developing personalized and targeted action plans for eventual loan approval. Prepared and negotiated sales and leasing contracts.

Supervisor: Bayo Oshinnaiye 301-***-****)

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RE/MAX Allegiance

13994 Baltimore Avenue

Laurel, MD 20707 United States

09/1995 - 06/2007

Salary: 75,000.00 USD Per Year

Hours per week: 60

Realtor (Office Manager)

Duties, Accomplishments and Related Skills:

Leased and configured an office separate from the Broker’s facility, hired personnel and operated as a stand alone real estate team. Managed a six member team providing management direction for real estate support and services to commercial, single family, multifamily and condominium clients throughout the Baltimore, MD and Washington, DC corridor. Developed and implemented specially tailored marketing plans for dozens of different markets including military, religious, and retirement in multiple counties within my large market area. Merged and analyzed information from public databases, surveys and current events to predict population shifts and market changes. Marketed real estate services in specific markets prior to a well established demand for the services, resulting in an increase of 15-20 new clients per quarter. Combined an in-depth knowledge of market conditions, mortgage financing and real estate transactions with a content rich web site to promote my team as a One-Stop Center for buying and selling real estate. Provided a broad array of analytical support to include needs analysis, comparative market analysis and price analysis to clients in locating, researching and negotiating the purchase and sale of homes and investment properties. Gathered supporting data and prepared real estate contracts. Carefully, but resolutely negotiated terms and conditions of each contract to insure a smooth process and protect my client's interest. Prepared each client for closing with a detailed briefing of the closing process using a good faith estimate of closing costs as a guide, and participated in the closing transaction. Used a myriad of automation processes and software programs, including Microsoft Suite Applications, to provide timely and effective consultation and analysis support clients during each phase of the buying or selling process. Supervisor: Nancy Wiest 410-***-****)

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RE/MAX Columbia

Baltimore National Pike

Ellicott City, MD 21043 United States

06/1995 - 09/1995

Salary: 40,000.00 USD Per Year

Hours per week: 60

Realtor (Property Manager)

Duties, Accomplishments and Related Skills:

Provided property management consultation, maintenance and marketing support for bank-owned properties. Assembled and managed a team of contractors to perform maintenance and repair services necessary to market foreclosed homes. Developed a marketing plan for selling foreclosed homes that targeted first- time home owners and first-time investors, emphasizing low acquisition costs and the benefits of building equity and increasing one’s net worth through sweat equity. Prepared and negotiated sales contracts. Located rental properties, prepared and negotiated leases and assisted clients with inspections and move-in procedures.

Supervisor: Do not recall (000-000-000)

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Prudential Preferred Properties

5840 Banneker Road

Columbia, MD 21044 United States

06/1992 - 06/1995

Salary: 50,000.00 USD Per Year

Hours per week: 60

Realtor (Relocation Specialist)

Duties, Accomplishments and Related Skills:

Functioned as a relocation agent working with several relocation management companies assisting corporate clients in buying and selling homes. Marketed corporate-owned homes to other real estate agents and to the general public through property flyers, open houses, office presentations and mass media outlets. Arranged for temporary lodging for relocating buyers and provided tailored information packets and briefings on the buyer's area(s) of interest. Prepared and submitted contracts to management companies for review and negotiation in accordance with each company’s unique format, and conducted closings per each company’s guidelines. Represented rental clients receiving rental subsidies in locating homes, providing careful attention to detail to insure protection of each client’s interest. Coordinated with local governments and sellers to insure adherence to government rules and regulations, and to insure each seller understood subsidy program requirements.

Supervisor: Do not recall (000-***-****) Okay to

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Mitech, Inc.

9430 Key West Avenue, Suite 100

Rockville, MD 20850 United States

10/1991 - 06/1992

Salary: 56,000.00 USD Per Year

Hours per week: 40

Systems Analyst

Duties, Accomplishments and Related Skills:

Functioned as Team Member of a project providing spectrum management and frequency engineering analyses to the Policy Office of the Federal Aviation Administration. As Staff Coordinator of the client’s in-house project managers, facilitated the exchange of information and techniques among project staffs. This effort led to a reduction of overall project costs, increased efficiencies, heightened degree of cohesion among project personnel and a greater commitment of project managers to organizational goals. It also provided the client with a single focus for status updates. Through this effort, overall customer relations were improved which led to expanded business opportunities. Supervisor: Do not recall (000-***-****) Okay to contact this Supervisor: Contact me first TRESP Associates, Inc.

4900 Seminary Road, Suite 700

Alexandria, VA 22311 United States

03/1991 - 09/1991

Salary: 53,000.00 USD Per Year

Hours per week: 40

Senior Systems Analyst

Duties, Accomplishments and Related Skills:

Provided analytical facility management and life cycle management support to the Department of Energy Oak Ridge facility. Support included requirement documentation, feasibility studies, cost benefit analysis, technical specifications and pertinent design review and project development reports necessary to insure timely and cost effective products. Wrote and developed user and programmer manuals for projectdesigned software. Served as functional area expert on Business Development Team with responsibility for marketing leads, writing proposals and developing schedules and budgets. Supervisor: MG. Jackson Rozier (Retired) (000-***-****) Okay to contact this Supervisor: Contact me first

DOD, Electromagnetic Compatibility Analysis Center North Severn

Annapolis, MD 21402 United States

04/1988 - 03/1991

Salary: 65,000.00 USD Per Year

Hours per week: 50

Program Manager

Duties, Accomplishments and Related Skills:

Managed an office of Army and federal civilian engineers. Provided program management for a $18.4 million reimbursed, contractor furnished program providing advice and technical assistance on electromagnetic compatibility and spectrum management matters to the Army and other Department of Defense components by preparing project plans, assembling project teams, performing studies, conducting analyses, and publishing project reports. Worked directly with Program Executive Officers, Program Managers, and Commanders to insure electromagnetic analyses were performed on equipment and systems which could be expected to cause or receive electromagnetic interference in their operational environments. Maintained large interactive frequency and equipment characteristic databases, analysis models and complex analytic tools for providing user-requested support. Developed and executed marketing strategies for expanding the Army’s outreach to operational commands and system developers that would benefit from, but had not requested advice or technical support from the Program Office. Traveled extensively throughout the Army (US and abroad) providing information briefings on the Center's capabilities to develop specially tailored electromagnetic compatibility analysis plans and influence spectrum management. Because these assistance visits convinced me that the Army lacked a protected funding source for providing timely spectrum management support to operational commands, orchestrated development of the Army’s first-ever Management Decision Package for funding spectrum management support for operational commands throughout the Army. Transitioned the Army Tactical Frequency Engineering System from a test bed to an operational system. Expanded the Center's analysis and consultative support to the Army into emerging high technology areas as robotics, high power microwave and space based communications. Undertook efforts to examine candidate frequency bands for future tactical radio relay and inter-nodal data transmissions systems. Developed training programs with industry in frequency management. Negotiated a data exchange agreement between the National Security Agency and the Army Program Office. Achieved a high degree of synchronization among Army projects, allowing maximum cross fertilization and resource sharing to minimize overall cost through frequent program reviews. Improved the quality of the Center's electromagnetic compatibility analysis support to the Army by conducting periodic "brainstorming and planning sessions" with Army customers and the supporting contractor on harvesting benefits from other Center projects for Army use. Supervisor: Col. David Esses (000-***-****)

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HQ, Department of the Army, Office of the Deputy Chief of Logistics Pentagon

Washington, DC 20301 United States

09/1983 - 04/1988

Salary: 56,000.00 USD Per Year

Hours per week: 60

Command, Control and Communications Staff Officer Duties, Accomplishments and Related Skills:

As the primary subject matter expert for Command, Control, Communications and Computer Programs supporting Army-wide logistics, achieved consensus among diverse commands, schools and field operating agencies for critical programs and systems to support logistics requirements, through careful negotiations and promptly defusing potential conflicts Compiled and analyzed operational survey data and key information from the logistics user community, and coordinated closely with military and civilian members of the Army Staff to secure support and funding for logistics initiatives. Defined and integrated logistics communications requirements into the Army Plan, the Army Command and Control Master Plan and the Combat Service Support Automation Communication Transition Plan. Wrote the first communications section of the Logistics Automation Master Plan. Participated in policy and precedent-setting conferences as the Army Command and Control Initiatives Program and the Command and Control System Program Review. Provided briefings, fact sheets, information papers and reports to key decision makers to ensure logistics interests were represented and funded in functional command, control and communications systems during each phase of development. Provided information papers documenting impacts of signal force structure inadequacies in Europe, and coordinated expedited fielding of user-operated radios to US Army Europe combat service support units for near-term use. Coordinated the disparate elements of the Army's bar coding program, and after defining on-going and programmed actions, organized two General Officer reviews to ensure program success. Published the first Headquarters, Department of the Army Defense Data Network guidance for logistics users. Provided guidance to the logistics community in the development and documentation of logistics communications requirements, with emphasis on data transmission and command, control and communications issues. Led efforts to validate combat service support automation and communications requirements during major Army communications reviews. Coordinated with the Logistics Center, Signal Center & School and Combined Arms Center, and ensured validation of logistics requirements for communications during the Vice Chief of Staff of Army-directed reviews of Army requirements for data transfer equipment, tactical radios, and battlefield communications networks. Supervisor: LTC. John Manley (000-***-****)

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HQ, 21st Support Command

Panzer Karsern

Kaiserslautern, Rheinland-Pfalz Germany

07/1981 - 09/1983

Salary: 56,000.00 USD Per Year

Hours per week: 60

Communications-Electronics Staff Officer Duties,

Accomplishments and Related Skills:

Functioned as Communications-Electronics Division Chief of the largest forward deployed Theater Army Area Command with operational responsibilities in Germany, the United Kingdom, the Netherlands, and other countries in Europe. Exercised technical supervision and operational control over the Command Signal Platoon. In coordination with the supporting Signal Command and Host Nations, designed and installed military/civil communications systems to support logistics operations in the Theater Rear Combat and Communications Zone. Prepared Communications-electronics plans and annexes for Command Operations Orders, Operations Plans and Exercise Directives. Published frequency plans and coordinated frequency management actions with US military and Host Nation organizations. Developed the Command's first automated frequency plan. Developed, validated and implemented Command requirements and fielding plans for new communicationselectronics and communications security equipment. Managed the Command Communications Security account and the Crypto facility. Designed and implemented a communications grid network using German public telephone network circuits to provide secure and non-secure communications at 75 separate nodes across Central Europe. Upgraded telecommunications for the Headquarters Staff by replacing single line telephones with a multiple-line key telephone system. As Telephone Control Officer, energized the Telecommunications Control Board to become an open forum for exchanging ideas on improving base communications services. Stressed professional pride and team work while increasing radio teletype training and improving operator proficiency throughout the Command. Planned communications for multiple REFORGER Readiness Exercises using a mix of Host Nation and US military systems for providing specially tailored communications during the personnel reception, equipment draw, deployment, equipment turn-in and redeployment phases. For the first- time ever, provided secure communications for the equipment draw and deployment phases. Provided operational support for REFORGER Readiness Exercises through deployed Command mobile radio teletype teams. Developed a plan for reorganizing the Command Signal Platoon into a Signal Operations Company. Improved command and control communications by integrating Worldwide Military Command and Control Computer System terminal enhancements into the Command Net. Supervisor: LTC. Schweitzer (000- 000-0000) Okay to contact this Supervisor: Contact me first Education:

University of Southern Mississippi Hattiesburg, MS United States Master's Degree 05/1978

GPA: 3.04 of a maximum 4.00

Credits Earned: 36 Semester hours

Major: Telecommunication Management

Relevant Coursework, Licenses and Certifications:

SCI 650, Communications Engineering, 3 Cr, Grade: B ECO 604, Economic Analysis, 3 Cr, Grade: B

MGT 625, Human Relations In Organizations, 3 Cr, Grade: A SCI 651, Communications Theory, 3 Cr, Grade: B

SCI 652, Technical System Management, 3 Cr, Grade: B SCI 653, Computers And Communications, 3 Cr, Grade: B ACC 604, Financial Accounting Analysis, 3 Cr, Grade: B MGT 665, Organizational Theory Practices, 3 Cr, Grade: B ACC 625, Managerial Accounting, 3 Cr, Grade: B

MGT 615, Operations Research, 3 Cr, Grade: A

MGT 620, Problems In Management, 3 Cr, Grade: A

ECO 620, Statistical Quantitative Analysis, 3 Cr, Grade: B University of Southern California Los Angeles (Seoul, Korea), CA United States Some College Coursework Completed 02/1977

Credits Earned: 23 Semester hours

Major: Education

Relevant Coursework, Licenses and Certifications:

EDSP 501, Philosophies of Education, 3 Cr, Grade: B EDSP 508, Sociology of Education, 3 Cr, Grade: B

EDCI 554, Current Planning In Secondary Schools, 3 Cr, Grade: A EDPS 522, Evaluation of Pupil Progress, 3 Cr, Grade: A EDCE 548, Vocational Theory & Processes, 3 Cr, Grade: A EDCE 590A, Masters Seminar, Grade: 2 Cr, Credit

EDEX 552, Problems of the Exceptional Child, 3 Cr, Grade: B EDHP 580, The Community College, 3Cr, Grade: B

Benedictine College Atchison, KS United States

Bachelor's Degree 05/1974

GPA: 3.08 of a maximum 4.00

Credits Earned: 137 Semester hours

Major: Sociology Minor: Education

Relevant Coursework, Licenses and Certifications:

ECO 101, Principles of Economics I, 3 Cr, Grade B

ECO 102, Principles of Economics II, 3 Cr, Grade B SO 475, Sociological Research I, 3 Cr, Grade B

SO 483, Analysis of Sociological Data, 3 Cr, Grade B Job Related Training:

APM MIT, Managing IT Projects, 9/01/2016

FQN 466, DHS Core Concepts of Operational Requirements Engineering, 8/11/2016 HSB 438, Strategy Execution, 6/22/2016

HSB 437, Strategic Thinking, 4/20/2016

CLM 031, Improved Statement of Work, 8/13/2015

FAC 023, Basic Contracting for GSA Schedules, 8/11/2015 BCE 106, Fundamentals of Cost Analysis, 10/03/2014 AQN AGI, Agile Acquisition, 10/02/2014

APM 350A, Program Management, 12/04/2013

BUSFCP, Federal Capital Planning (Exhibit 300), 8/07/2013 CLM 059, Small Business Program for Program Managers, 2/25/2013 HBS 435, Project Management, 1/29/2013

CLB 009, Planning, Programming, Budgeting, and Execution (PPBE) and Budget Exhibits, 11/28/2012 Interagency Agreement and Contracting Officer Representative Program, 10/15/2012 Language Skills:

Language Spoken

Written Read

German Novice

Novice Novice

Korean Novice None Novice

Affiliations:

Armed Forces Communications-Electronics Assoc. - Member National Association of Realtors - Member

Retired Officer Association - Member

References:

Name Employer Title Phone Email

Ruby

Harney Department of Defense

- Retired

Program

Executive (703)

5010020

adw87x@r.postjobfree.com

Malcolm

Morris Department of Energy Systems

Analyst

240-601-

2941

adw87x@r.postjobfree.com

Carolyn

Goss Indicates profession

Federal Emergency

Management Agency -

Retired

al reference

Program

Analyst

301-599-

8288

adw87x@r.postjobfree.com

Additional Information:

Federal Acquisition Certification for Project/Program Managers (FAC-P/PM) Level II (Expired) Federal Acquisition Certification for Contracting Officer Representative (FAC-COR) Level III Microsoft Suite Applications

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