Representative Call Service

Brandi Bagwell

**** * ***** **** 346-***-**** **************@*****.***

Objective

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent, skilled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers a high level of service in every interaction. Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedules to work peak seasonal hours. Delivers excellent customer service by practicing listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Personable offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Education

DIPLOMA 2002 ROSS S STERLING

·Major: Click here to enter text

·Minor: Click here to enter text

·Related coursework: Click here to enter text

MEDICAL ASSUSTANT 2009 SAN JOAQUINE VALLEY COLLEGE

·Major: medical assistant

·Minor: business management

Skills & Abilities

·Customer Retention Strategies Efficient and Detail-Oriented

·Computer Proficiency Sales Report Generation

·Issue and Complaint Resolution

·Multitasking and Prioritization

·POS Systems and Ordering Platforms Responding to Difficult Customers

·Building Customer Trust and Loyalty

·Customer Account Management

·Upbeat and Positive Personality

·Order and Refund Processing

·Understanding Customer Needs

·Customer Data Confidentiality

·De-escalation Techniques

·Verbal and Written Communication Creative Problem Solving

·Upselling Products and Services

·Courteous with Strong Service Mindset Data Entry and Maintenance

·LiveChat Messaging

·Complex Product Knowledge

·Establishing and Maintaining Customer Relationships

·Time Management

·Salesforce CRM

·Patient and Empathetic

·Strong Analytical and Problem Solving Skills Work History

·Proactive Self-Starter

·Microsoft Office Suite

·Refunds and Returns Management Invoice Preparation and Processing Sweeping and Mopping

·Customer Transactions

·Product Scanning

·Complaint Resolution

·Staff Supervision

·Call Response and Transfer Honest and Ethical

·Cleaning and Sanitizing

·Shipment Procedures

·Policies and Procedures

·Salesforce Software

·Sales Quota Management Staff Training and Development Google AdWords

·Price Schedules

·Bid Request Management

·Operating Procedures and Policies Customer Complaint Resolution Customer Trend Analysis

Experience

SAVE a TRIP CSR REP 11/2020 to 02/2022 WALGREENS – Chandler, AZ

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Medicare Specialist 10/2020 to 01/2022 AETNA CAPGEMINI – Chandler, AZ

Sorted out jobs relevant to interests of candidates to forward information to candidates. Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.

Used [Software] and [Software] to maintain over MANY candidate files and file notes. Documented all communication with applicants and inputted information into the system using [Software].

Input gathered information and researched data on applicants into a computer system using [Software].

Identified job seekers with job searching challenges to strategize success plans. Interviewed applicants and explained the scope of different available benefits. Scheduled appointments with applicants to gather information and explain benefits processes.

Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Communicated with people from various cultures and backgrounds on the application process. Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Planned and organized career fairs and conventions in [Location]. Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.

Organized over mock interview seminars to develop interview strategies and communication skills.

CASHIER ASSISTANT MANAGE CSR 11/2009 to 09/2020 RAYS UNLIMITED – Houston, TX

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Restocked and organized merchandise in front lanes.

Monitored self-checkout systems and provided assistance or intervention where required. Greeted over MANY patients per day.

Reviewed weekly sales ads and monitored price changes.

Collected and authorized payments of guests.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Worked flexible schedule and extra shifts to meet business needs.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Completed inventory counts and ordered merchandise.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Quickly and accurately counted drawers at start and end of each shift.

Monitored areas for security issues and safety hazards.

Controlled merchandise zoning and monitored compliance with merchandising guidelines. Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

Medical Assistant 12/2010 to 12/2015 Coastal Medical Group – Houston, TX

Assisted with routine checks and diagnostic testing by collecting and processing specimens. Directed patients to exam rooms, fielded questions and prepared for physician examinations. Documented vital signs and health history for patients in clinic and hospital environments. Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Ambulated, turned and positioned patients.

Obtained client medical history, medication information, symptoms and allergies. Monitored patients' response to dialysis therapy and reported any unusual findings to the nurse supervisor.

Customer Service Representative Call Center 06/2006 to 12/2010 WB Enterprises – Pearland, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Evaluated account and service histories to identify trends, using data to mitigate future issues. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Recommended products to customers, thoroughly explaining details.

Used company troubleshooting resolution trees to evaluate technical problems and find appropriate solutions.

Answered constant flow of customer calls with minimal wait times.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Offering advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information. Cultivated customer loyalty, promoted repeat business and improved sales. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Communicated with vendors regarding backorder availability, future inventory and special

orders.

Trained staff on operating procedures and company services.

Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for [Type] business.

Sought ways to improve processes and services provided.

Assessed caller accounts to determine [Type] benefits, identify service needs and resolve issues.

Resolved concerns with products or services to help with retention and drive sales. Responded to customer comments and questions via LiveChat during shifts. PBX Board trained

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Developed and maintained relationships with customers and suppliers through account development.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Sleep Number: Customer relation escalation specialist 05/2022 TO 04/20/23

Help troubleshoot customer beds and bases also helped with getting the customer the satisfaction they wanted and deserved walked through steps on how to work there bed as well as expedited orders when needed to and appeased customer with items or tech visit whatever I could to make them happy because customer satisfaction is the key to any business

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