Executive Assistant Customer Service

Profile

Results-driven Executive Assistant/Office Manager with 9 years of experience supporting senior executives and managing office operations. Proven track record of delivering exceptional administrative support, streamlining processes, and optimizing productivity. Strong organizational and communication skills, with a keen eye for detail and the ability to handle multiple tasks simultaneously. Adept at building relationships with stakeholders and maintaining confidentiality. Seeking a challenging position to utilize my skills and contribute to the success of an organization. Skills

• Office Operations •Adaptability •Problem Solving Skills •Calendar Management •Schedule Management •Confidentiality.

• Administration Processes •Customer Service • Accounts and Invoicing • Attention to Detail •Organization and Time Management• Coordination• Adaptability and Flexibility• Communication and correspondence •Events Management

•Travel Management and Coordination• MS Office and Google Suite • Quick Books Education

• Bachelors - Economics and English Miranda House Delhi University

• Diploma in Export Management Foreign Trade Development Centre (FTDC, Delhi)

• Certification Course in Business Communication – British Council Employment History

Office Manager/ Executive Assistant,

Nuaimi Collective Fashion Designing, Dubai

January 2023 - Present

• Successfully managed daily operations and encouraged efficiency.

• Maintained office-wide calendars and assisted with events and travel arrangements.

• In charge of keeping the office running smoothly, including ordering supplies, answering phones, greeting visitors, and performing other administrative tasks as needed.

• Responsible for administering responsibilities for employees and dependents, as well as dealing with local UAE government agencies for licensing, visa issuance, and renewals.

• Assisted bookkeeper with company payroll, accounts payable, accounts receivable, expense reimbursement, and general. Interfaced with clients on project-related matters and provided appropriate support to ensure the smooth flow of projects.

• Created and managed project invoices and tracked project expenses.

• Promoted a healthy work environment for all employees by overseeing and mentoring internal office relationships.

• Designed and implemented helpful office processes and policies.

• Utilized strong multitasking skills.

• Delegated and monitored clerical and administrative tasks to increase workflow.

• Measured employee performance and productivity.

• Mediated employee disputes, encouraging a positive and healthy environment.

• Built an effective team of workers that increased customer satisfaction rates.

• Coordinated and conducted performance reviews and operations to guarantee best-effort results.

• Utilized excellent problem-solving skills to ensure 100% customer satisfaction.

• Brought forth excellent interpersonal communication skills. FAIZA

KALIM

Office Manager/ Executive Assistant

Customer Service/ Office Admin,JSB Fitness LLC, Dubai June 2022 – Dec 2022

• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.

• Helped to increase customer return rates by always providing excellent customer service.

• Brought forth excellent customer service skills and a commitment to customer satisfaction.

• Managed office space and office equipment.

• Served as a dedicated Office Administrator in a fast-paced office.

• Handled office correspondence and incoming and outgoing mail.

• Managed the office database, mail, payroll distribution, and the physical setting of the front office. Executive Assistant and Office Manager, A Little Anarky Films, Delhi India Nov 2017 - May 2022

• Cooperating closely with a Chartered Accountant and maintaining records of all cash inflows and outflows, vendor payments, negotiations, and salary payments.

• Compose and send emails, memos, letters, faxes, and other types of correspondence.

• Manage your schedules, calendars, and communication channels.

• Arrangements for Travel, Meeting scheduling, MOM, and office communication

• Make travel and lodging arrangements.

• Submit expenditures and weekly reports.

• Act as the primary point of contact for both internal and external clients with artists, influencers, vendors, freelancers, and outsource partners. Created draught invoices for work already done.

• Coordinating daily pantry management activities, managing housekeeping staff to ensure cleanliness and safety of office. equipment and building.

• Excellent analytical and problem-solving abilities, as well as a proactive approach to identifying and proposing solutions to problems.

• Managed events such as yoga workshops, dance workshops, and a variety of other activities.

• Managing catering for events and video shoots.

• Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

• Completed advanced clerical tasks, including account reconciliation and document management.

• Kept three or more workspaces clean and organized, collaborating closely with staff to organize tasks.

• Developed budgets, filing systems, and expense reports for the management team.

• Coordinated and organized monthly meetings, events, and conferences. Cooperated with auditors throughout reviews, providing help and administrative support.

• Kept finances current and accurate by processing invoices, payroll, and payments.

• Monitored quality, cost, and productivity, and implemented cost-saving improvement activities.

• In charge of budget management and coordinating with outside vendors. Organized, oversaw, and managed video shoot. and production business, finance, logistics, and employment issues.

• Collaborated with clients and talent to ensure that they were at ease in front of the camera.

• On-site, I was the primary point of contact for the client, communicating expectations and answering all questions.

• Proper vendor registration.

Business Support and Office Administration -Executive Saab India Technologies Delhi, India October 2016 - November 2017

Office Admin cum Curriculum Resource Executive SHEMROCK & SHEMFORD Group of Schools, Delhi, India August 2015 - October 2016

Interests

Traveling, music, reading, photography, and cooking are some of my interests. AdditionalInformation

• Gender - Female

• Nationality - India

• Visa Status - Visit Visa

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