Plant Manager Customer Service

Travis Johnson

Moreno Valley, CA 909-***-**** ********@*****.***

Highly experienced and dynamic operations manager with a bachelor’s degree in business management and 15+ years of experience in daily oversight of operations, staff supervision, training, and development. Proven leader with exceptional labor planning and shift scheduling abilities and a track record of achieving key performance indicator targets. Possesses strong metric analysis skills and the ability to facilitate associate development. Lead change, successful in driving acquisitions and generating organizational growth.

Professional ExperienceTraffic Management Inc. Long Beach, CA

Regional Manager June 2020 - March 2023

●Directed the SoCal operations by implementing operational strategies and continuous process improvement to increase efficiency and productivity, driving $43 million in annual sales

●Improved annual profit margins to 42% in 2 years by finding operational efficiencies and cost-cutting

●Provide managerial oversight to 5 branch managers and 220 traffic controllers in San Diego, Riverside, Orange & LA Counties to achieve performance expectations

●Performed financial analysis, handling full P&L responsibility, including budgeting and forecasting, and analyzing financial data to identify areas for cost reduction and revenue growth

●Developed and executed safety programs to improve safety performance and lowered the Total Recordable Incident Rate (TRIR) from 2.5 to 3.2 score in 2 years

●Cultivate a positive-engaging work culture, focusing on teamwork, effective leadership, and developing staff through training, improving employee morale/retention, and reducing turnover

Holliday Rock Upland, CA

Area Manager Inland Empire May 2019 - March 2020

●Oversaw daily operations at 5 ready mix concrete plants in the Inland Empire, ramping up production output by 15% through improved scheduling and labor management

●Led and managed 22 drivers, 4 plant managers, and 3 laborers, ensuring meeting key performance targets and delivering high-quality products and services to customers

●Reduced downtime by 20% through proactive plant maintenance and scheduled all employees for optimal efficiency and productivity levels

Cemex Ontario, CA

Plant Maintenance Manager (SoCal Region) November 2014 - March 2019

●Successfully directed plant maintenance for 26 ready-mix concrete plants with a 15-man maintenance crew in 7 counties

●Acquired a Green Belt certification in lean management and operational excellence

●Utilized Lean Management to improve processes, reduce cost, and eliminate waste, impacting the bottom line and profitability by 10%

Additional Experience

Cemex General Manager Inland Empire Division

●Planned and executed strategic sales and operations in San Bernardino and Riverside counties, driving a 28% increase in sales quota attainment and incremental revenue

●Administered a market with 30-60 M in annual sales through effective budgeting and forecasting

Cemex Operations Manager

●Steered all ready-mix operations in Orange County and Inland Empire, including hiring and managing drivers, plant managers & 135 employees for 4-6 locations, ensuring meeting KPIs

●Facilitated best-practice manufacturing practices by initiating effective safety program & cost control and improved production by 30% through mechanical enhancements to the plant to raise the speed

Cemex Central Dispatch Manager

●Supervised 10+ customer service representatives to ensure high-quality service delivery and optimized customer experience

●Observed compliance by maintaining all DOT records and pull notice program for CHP BIT inspections

Cemex Plant Manager Lytle Creek Plant

●Spearheaded concrete plant productivity through effective management of 15 drivers, resources, and equipment utilization and ensuring a timely payroll for all employees

●Enhanced operational efficiency, arranging safety meetings and conducting all accident investigations for improved safety and maintaining optimal inventory level of materials for batching concrete

Core Competencies

Excellent People Management Skills, Problem-Solving Abilities, Exemplary Leadership, OSHA Knowledge, Project Management, Budget/Forecasting, Construction/Electrical Knowledge, Microsoft Office Suite, Command Batch and Jonel batch systems, Teamwork, Quality Assurance, Production Processes Expertise

Education & Certifications

Bachelor of Business Management, Cal State San Bernardino, Concentration in Human Resources

Associations

American Concrete Institution and CalCIMA - Active Member

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