Administrative Assistant Customer Service

Dina Amado

*** ***** ******, ******, ** *****

781-***-**** cell

*********@*******.***

Qualifications & Experience

Small Business Consultant 20 years

Assist small businesses with bookkeeping, Information Technology, Training

Administrative Assistant Town of Whitman Board of Health

Customer Service, Payroll, A/R, A/P, Accountant Reconciliation, Budgeting, Meeting Recording Secretary

Job Services Rep JSR1, (Comm of Mass EOLWD-DUA) 2 years

Customer Service, Adjudication, Fact Finding

Duties include: Assisting claimants opening claims, Adjudicating issues, Fact Finding, Wage Requalification, Customer Service.

Regional Sales Coordinator (Nidec Corporation) 2 years

A/P, A/R, Collections, Customer Service, Sales Support

Handled all West Coast customers of 100B dollar Japanese company. Coordinated all aspects of the sale from purchase order to collection of payment. Track international shipments and handle invoicing based on INCOTERMS. Track all inventory to several international hubs and invoice when materials pulled. Provide weekly progress reports.

Staff Accountant (Read Custom Soils/A.D. Makepeace) 2 years

A/P, A/R, Collections, Cash Application, Cash Reconciliations, Bank Deposits, Employee Training, Desktop and Software Support, Customer Service, Sales Support, Report Writing.

IS Manager (P.A. Landers, Inc.) 15 years

Only IT person for Heavy Highway construction company with annual sales over $150 Million.

Vendor Administration, Server Support, Desktop Support, Software Support, Employee Training, Project Management, Phone System Support & Administration, Security Support & Administration, Report Writing, Budgeting and Forecasting for IT Department. Responsible for networking and connectivity between 3 main locations and 15 satellite locations.

Director of Payroll & Human Resources (K&J Interiors, Inc./Regency/Craffey & Co/Mountain View Hotel) 2 years

Only Payroll and HR Administrator for 4 Sister Companies working in over 10 states. Handled all in-house union and non-union payroll for all companies. Handled all union reporting for all states. Prepared and signed all tax filings for all states. All benefits administration for all companies in all states. Responsible for setting up union affiliations and contracts in new states as well as setting up company to operate in new states.

Cost Analyst (P.A. Landers, Inc.)2 years

Responsible for importing estimates from HCSS Estimating program into Timberline Accounting program. Responsible for all Job Costing for multiple ongoing construction projects worth over $100 million in sales annually. Responsible for WIP reporting. Audited all estimates against schedule A’s. Handled state Washed Sand account worth over $5m in sales.

Education & Training

Northeastern University (1year MIS BSBA)

Quincy College (1year Computer Operations) (Graduated w/Certificate)

Massasoit Community College (2 years Liberal Arts)

New Horizons Learning Center

MCTS-All courses taken (did not take exams)

CNE-All courses taken (did not take exams)

GroupWise Advanced Administration

Citrix 1,2 Advanced Administration

Crystal Reports 1,2

Access 1,2

Novell Brainstorm (Novell Corporate Training)

Advanced GroupWise Train the Trainer

Novell Linux Desktop Administration

OpenOffice.org for Enterprise

Lynda.com/ Project Management Institute (various courses)

Software Applications

Sage Timberline

JD Edwards

All versions of Microsoft Office

All versions of Microsoft Windows

Microsoft Server 2000, 2008

Novell 4.1, 5.0

QuickBooks

QuickBooks online using 3rd party Infinitely Virtual

Adobe Acrobat DC

References furnished upon request

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