Server

BARRETT HERN

San Clemente, CA ***** 951-***-**** adw86c@r.postjobfree.com

SUMMARY

Friendly Captain/Waiter with strong understanding of hospitality and fine dining skills. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. SKILLS

Point of Sale (POS) System

Operations

Service Prioritization

Upselling and Cross Selling

Menu Memorization and

Presentation

Transactions and Cash Handling

Order Accuracy and Delivery

Customer Service and Rapport

Conflict and Complaint

Resolution

Team Player

Wine Pairings

EXPERIENCE

02/2023 - Current Server

Morton's Steakhouse Santa Ana, CA

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.

Greeted customers, answered questions and recommended specials to increase profits.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Promoted desserts, appetizers and specialty drinks to optimize sales. Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

04/1999 - 05/2020 Fire Captain

Pechanga Fire Department Temecula

Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property

Preserved order and discipline among subordinates, and gave assignments and instructions

Prepared records and reports of company responses to fires or other emergencies

Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons Created fire safety guidelines and evacuation schemes for public buildings

Controlled emergency response planning, oversaw development of building pre-plans and handled company building fire prevention inspections

Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration. 06/1992 - 06/2008 Captain Waiter

Mille Fleurs Restaurant Rancho Santa Fe

Welcomed guests with personable attitude answered questions and presented specials

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection

Completed opening and closing checklists to ensure smooth restaurant operations

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers

Provided exceptional service to high volume of daily customers Presented menus to patrons, answered questions about menu items and made recommendations.

08/1988 - 03/1992 Server

Thornton Winery Temecula, CA

Greeted customers, answered questions and recommended specials to increase profits

Operated POS terminals to input orders, split bills and calculate totals Promoted desserts, appetizers and specialty drinks to optimize sales Served food and beverages to patrons and immediately remedied issues with orders

Displayed enthusiasm and knowledge about restaurant's menu and products

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

Completed opening and closing checklists to ensure smooth restaurant operations.

EDUCATION AND TRAINING

12/1997 Associate of Science: Fire Science

Menifee San Jacinto, Mt.

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