Warehouse Supervisor Customer Service

Demetrick Cheairs Bartlett TN ***** 901-***-**** ********@*******.***

*********@******.***

Forward-thinking professional, highly motivated, and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction.

TECHNICAL SKILLS & ABILITIES

Hardware Skills & Software Skills

Troubleshooting data networks External & internal networks connectivity issues Install operating system service packs, & updates Troubleshooting Windows & configurations Windows utilities to manage hard drives Apply static IP addresses to multiple devices Set-up & maintain firewalls & anti-virus Exposure to virtual infrastructures Understand TCP/IP, DNS & DHCP systems Familiar with various distributions of Linux

WORK EXPERIENCE

Teacher/ August 2022

Memphis-Shelby County Schools

Supervisor students while engaging in scholastic endeavors.

Follow lesson plans given by primary teacher in there absence

Providing mentorship. …

Inspiring learners. …

Nurturing healthy curiosity in learners. …

Creating meaningful learning experiences.

Leveraging technology to support learning. …

Mediating and liaising. …

Researching learning strategies

Warehouse Supervisor/Kroger Distribution/October 2019- February 2022

Executed written and verbal updates regarding employee performance.

Verified 100% accuracy for crucial logistical documents.

Trained/coached individual to work in grocery and said departments to perform their best while driving equipment and putting up merchandise in the distribution center.

Supervise and coordinate at warehouse daily functions and delegated tasks to department personnel.

Perform employee training and evaluations while promoting a safe team atmosphere.

Drove continuous improvement in manufacturing

Supervisor/UPS/May 2008- October 2019

Assist and make recommendations to senior management to improve operations, plan long range labor needs based on forecasts and input from management.

Responsible for hiring, terminations, training, skill development, coaching, recognition, and rewards.

Collect, maintain, and analyze data for management, including labor usage and progress towards established KPIs.

Leads process improvements based on evaluation of existing procedures and business needs.

Manages supervisors, leads and employees ensuring the team is leveraging leadership best practices consistently to result in a strong employee culture.

Oversee operational processes and provide recommendations for efficiency improvements and scalability. Manage escalated/critical issues.

Estimate, negotiate and agree on budgets and timescales with management.

Security One/Field Manager/September 2014 – April 2016

Responsible for coordinating with field employees to cover clients in particular area.

Hired new employees and ensured that they are properly trained before allowing them to work in the field.

Perform regular performance evaluations of all field employees

Managed activities for Memphis area, including leadership, operational efficiencies, and customer expectations.

Recruiting perspective clients in the Memphis market.

Smurfit Stone /Receiving Lead/July 2012 – June 2014

Oversaw receiving and other processes to make sure work meets quality standards and is performed according to established procedures

Provide training of current and new employees in all appropriate procedures required to complete work assignments.

Provide daily work assignments to staff and work with managers and other supervisors to coordinate personnel and resources as necessary to complete all work scheduled for department.

Train employees using Microsoft Office and transactions in SAP system.

Aarons/Customers Account Manager/March 2008 – May 2012

Responsible for planning and execution of daily business and direct consumer order fulfillment to serve customers.

Ensure employees are trained on and follow the company quality and safety policy.

Conducted cycle counting and inventory projects including item and variance research, root cause analysis, and resolution action plans.

Applied knowledge of applications including software to identify stock, schedule replenishment moves, enter adjustments and ship product as needed for orders.

Epstein Enterprises/Senior Operations Supervisor/April 2003 – February 2008

Supervise value added services/special projects and administrative activities to ensure customer requirements are met

Maintain a productive work team through training and process improvement.

Ensured accurate inventory control and safety program to keep tools and equipment in designated areas and assure compliance with company policies and procedures.

Coordinate with the transportation team to meet company standards for costs and security for shipments into and out of the facility.

Ensure the accurate and timely preparation, processing, distribution, and retention of all necessary reports regarding warehouse operations.

Reduced turnover through engagement and development programs

Recruiting perspective tenants for housing project in Memphis.

Carrier Technology/ Lead Manufacturing Tech/June 1998 – December 2002

Managed teams’ expectations to maximize efficiency and production, communicated with worker unions to obviate strikes and production halts, evaluated employees and developed a professional growth plan.

Maintained and monitored machine quality to increase life of machine and reduce deprecation introduced new crewing pattern increased production of sticks per man- hour by 33%.

Maintained Quality standards above thresholds less than 0.05% rejection rate.

Working knowledge of ISO 9000, 9001, Oracle, JDA

CERTIFICATIONS AND EDUCATION

Grand Canyon University

January 2023

Master of Education

My Computer Career, Live-Online March 2022

Information Technology Security Administration

Southeast MO State University

December 2022

Psychology

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