Remote Customer Setvice Chat Support Agent for Hire

ATOUSA CHANEL GUERRERO

Contact number: 682-***-****

To secure a position at one of the top leading companies

EXPERIENCE

NOVEMBER 2021 — MARCH 2022 (TEMP)

CUSTOMER SERVICE REPRESENTATIVE AXS TICKETING/RESOURCE STAFFING

Assisted customers with ticketing inquiries in relation to large scale entertainment and sporting events in a live

chat and call center setting. Utilized multi-channel communication and switched seamlessly from talk to chat to

email.

JULY 2021 — OCTOBER 2021 (TEMP)

CLIENT SERVICE BENEFITS REPRESENTATIVE II / HEALTH CONCIERGE NTT DATA

Educated members and advised callers of their benefit systems and related processes. In addition, handled calls,

engaged, consulted and educated over 10,000 members based upon their unique needs; actively worked with

other departments to meet the needs of clients and their employees; advised and assisted with eight different

companies/client’s employees to help meet their benefit coverage requirements while utilizing the Virtual Live

Chat feature- as well as conversing via phone; utilized various programs such as Salesforce, Max Live Agent,

Fieldagent, SAP FIORI, NICE, MS Word, Excel, Outlook, PowerPoint, Skype, Microsoft Teams.

SEPTEMBER 2020 — FEBRUARY 2021 (TEMP)

CUSTOMER SERVICE REPRESENTATIVE VIA BENEFITS

Assisted all retirees with their insurance process. Exceled in completing tasks, responding to client needs, using

PEGA, Excel, Outlook, Word and Simplenote.

SEPTEMBER 2019 — MARCH 2020 (TEMP)

CARE COORDINATOR CARDINAL HEALTH VIA ADECCO

As the fast sorter, reviewed all incoming applications and physician notes and routed each document to the

appropriate department. Worked aside Case Managers, was able to approve, deny or reach out to department or

source to better complete each case.

AUGUST 2018 — JULY 2019

ASSET PRESERVATION COORDINATOR MORTGAGE CONTRACTING SERVICES

Worked closely with each bank, to reconvene each property -as client instructed. Assigned vendors, after

reviewing property needs, to turn abandoned properties into new functioning homes.

JUNE 1994 — JANUARY 2018

ADMINISTRATIVE ASSISTANT ATI’S NURSING REGISTRY

Worked closely with the CEO and COO of the company, by implementing payroll, hiring new staff, billing clients,

and arranging weekly meetings for the company’s needs.

EDUCATION

BACHELOR’S DEGREE, MIDWESTERN STATE UNIVERSITY

Emphasis in Healthcare - while implementing leadership as the Class President

ASSOCIATES DEGREE, TCJC

Earned a Liberal Arts Degree with emphasis in the Arts

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