Service Representative Records Clerk
Resume:
WORK EXPERIENCE
Unit Secretary/Monitor Technician
Atrium Health Care - Monroe, NC
February 2016 to Present
• Communicates with patients, visitors, Physicians, nursing personnel, and various healthcare workers
• Completes computer data entry requirements which include order entry, cancellation procedures, and miscellaneous billing as required.
• Maintains a current census of patients and coordinates admission, discharge and transfer activities on the nursing unit.
• Performs ongoing observation of the cardiac monitors and interprets cardiac rhythms correctly.
• Detects and promptly reports changes in cardiac rhythms.
• Ensures timely and accurate communication of patient information with all members of the health care team.
• Documents clearly and accurately.
Customer Service Representative
Ez-Pass
September 2011 to March 2014
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
CRISSY
LOCKHART
Healthcare
Monroe, NC 28112
************@*****.***
• Is to secure a position within your organization. Demonstrating my professionalism, my detailed organizational skills coupled with a great personality and my team oriented ability.
• Monitor Tech/Medical Unit Secretary
• Records Clerk
• Administrative and/or Executive Assistant
• Medical Billing/Billing Analyst
Willing to relocate: Anywhere
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Medical Unit Secretary
Newark Beth Israel Medical Center - Newark, NJ
June 2002 to October 2010
• Prepared several patient's charts each day
• Transcribed all the physician orders into the computer and enter all patient information
• Faxed all order to the pharmacy and placed all lab slips into the charts
• Schedule all patients appointments
• Stocked all medical charts, ordered supplies for the unit, and stocked away all medical supplies
• Answered multi-phones lines
• Performed duties in Pediatrics/ICU, NICU, Adult/ICU, CIT CU, CCU, Cardiology, Oncology, Telemetry, Med/Surgical, ER, throughout the hospital.
EDUCATION
Bachelor of Science in Criminal Justice
Drake College of Business - Elizabeth, NJ
September 1998 to June 1999
High school in Education
Newark Evening High School - Newark, NJ
September 1991 to June 1994
SKILLS
Hospital
Prior Authorization
Call Center
Critical Care Experience
ICU Experience
Order Entry
Medical Records
Medical Scheduling
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CERTIFICATIONS AND LICENSES
CPR/BLS
January 2018 to January 2021
CPR BLS PROVIDER /American heart Association
CPI
July 2019 to July 2020
Nonviolent Crisis Intervention Training program
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