Service Representative Call Center
Resume:
Jason Webster
Automotive Professional
Grand Prairie, TX 75050
**************@*****.***
Automotive Technician with 10 years of auto service maintenance, engine diagnostics, and repair experience. Possesses all mechanic's tools and valid driver's license. Effective communicator with customer-focus, adept at building customer loyalty by providing excellent and timely service. Work Experience
Automotive Claims Adjuster
CareGard Warranty Services - Grapevine, TX
August 2022 to Present
Handle inbound and outbound calls to repair facilities for warranty claims. Provide customer service over the phone.
Process and Adjudicate claims based on contract coverages. Verify parts and pricing with multiple sources.
Source parts from vendors.
Install Technician
Auto Truck Group /Holman - Fort Worth, TX
July 2021 to July 2022
Install equipment to vehicles based on work order for different customers to build/upfit work trucks. Install Inverter, Aux Batteries. Lights/Light Bars, Strobes. Install shelving / Cargo Management Systems/ Ladder Racks. Tonneau Covers/ Camper Shells. Toolboxes. Wiring all necessary equipment. Preform PDI. Used hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
Auto Service Technician
Freeman Buick GMC - Grapevine, TX
June 2013 to July 2021
Diagnosed operating difficulties on range of vehicles, including cars and trucks Tuned-up engines and removed, replaced, or adjusted parts, components, and assemblies Replaced significant components such as transmissions, brake systems, and suspension assemblies Conducted road tests to identify issues based on customer reports Provided mentorship and technical guidance to less skilled technicians on complicated repairs Conducted computerized and electronic diagnostic tests and interpreted trouble codes Used service manuals to interpret information from scanners and test analyzers Troubleshot electrical problems with the emissions, fuel and ignition systems using specialized testing equipment
Carefully estimated the expected materials and labor costs associated with each vehicle repair Test drove vehicles before and after service to test their functionality and the quality Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement. Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune- ups and fluid changes.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Performed safety and emissions inspections.
Used specialized tools to detect leaks in gas and refrigerant systems. Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Lube Technician
Sears Auto Center - North Richland Hills, TX
November 2011 to June 2013
Maintained and summarized lubrication and service reports to identify underlying equipment faults Used pneumatic, power, and hand-held tools safely when performing services Maintained required quantities of oil reserves, lubricants, and other supplies for typical customer levels Inspected vehicle fluids, including brake fluid and engine oil before replacing low lubricants to manufacturer's recommended levels
Test drove vehicles before and after service to test their functionality and quality of repairs Collected information from customers about their current vehicle problems and work to be performed Identified mechanical problems with vehicles using diagnostic equipment Complied with established safety practices and procedures, working safely and disposing of hazardous materials properly.
Call Center Customer Service Representative
Silverleaf Resorts - Arlington, TX
June 2004 to December 2009
Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Documented and detailed calls and complaints using call center's CRM database. Resolved concerns with products or services to help with retention and drive sales. Maintained accurate and current customer account data with manual forms processing and digital information updates.
Performed various clerical duties by filing and faxing documents and creating customer databases. Education
Automotive and Diesel Repair
Lincoln Tech Institute - Grand Prairie, TX
October 2011
Skills
• Road testing Brake systems Verbal communication Collaboration Test analyzing Diagnosis and repairs Coordination Analytical thinking Engine tuneups and repairs Repair brake Prioritization Organization systems Repair services
Estimate repair costs Test components Specialty tools Inspect vehicles Read technical
documentation
• Negotiation
• Mechanical knowledge
• Service writing
• Analysis skills
• Auto estimating
• Automotive repair
• Vehicle maintenance
• Automotive service
Certifications and Licenses
Driver's License
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