Customer Service Associate
Resume:
DeAnne Galasso
Kunkletown, PA 18058
******.*******@*****.***
PROFESSIONAL SUMMARY
Passionate and motivated business woman with exceptional customer service skills. Always goes the extra mile to make sure the customer is happy and satisfied. Driven for excellence with strong leadership, organizational and time management abilities. Attention to detail and a fast pace makes me successful at consistently delivering the highest quality service. SKILLS
● Customer Service
● Social Perceptiveness
● Active Listening
● Communication
● Time Management
● Detail Oriented
EXPERIENCE
SERVER/BARTENDER
October 2019 to February 2021
Hamilton Bar & Restaurant
5295 Hamilton South, Saylorsburg, PA 18353
● Greet new patrons upon their arrival, seat them at a table, introduce myself as their waitress, present them with menus and go over any daily specials.
● Take orders from patrons for food and beverages.
● Check patrons identification prior to serving any alcoholic beverages to ensure they are of legal drinking age.
● Write patrons food orders on order slips and deliver them to the kitchen for preparation.
● Serve food and beverages to patrons without mistakes.
● Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
● Remove dirty dishes and glasses from the table as they become empty and bring them to the kitchen for cleaning.
● Prepare itemized bill of meal/beverage costs and sales tax.
● Collect payments from customers and return change if necessary.
● Clean table after patrons have finished dining.
● Roll silverware, fill salt and pepper shakers at each table and refill napkins.
● Perform cleaning duties and set up the dining room to prepare for the next day. BAR MANAGER
April 2015 to August 2019
Emerald Lakes Community Association
1112 Glade Drive South, Long Pond, PA 18334
● Greet customers entering the bar and seat them at a table if requested.
● Check identification of customers to verify age requirements prior to serving them any alcohol.
● Serve wine, bottled or draft beer and mixed drinks.
● Mix ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
● Slice and pit fruit for garnishing drinks.
● Collect money for drinks served.
● Clean glasses, utensils and bar equipment.
● Stock bar with beer, wine, liquor and related supplies such as ice, glassware, napkins or straws.
● Place orders for all bar supplies to be sure all supplies are readily available. GRAPHIC DESIGN ARTIST
January 2009 to March 2014
Focus Community Newspaper
3127 Birchwood Drive, Kunkletown, PA 18058
● Use computer software to create advertisements for clients.
● Create designs, concepts and sample ad layouts based on knowledge of layout principles and aesthetic design concepts using the information provided by the clients sales representative.
● Prepare digital illustrations of material for the client to review and make any necessary changes.
● Compile all ads scheduled to be published in the corresponding week's newspaper and arrange those clients ads and editorials on pages to create that week's finalized newspaper.
● Review the finished newspaper and correct any mistakes and send a digital copy of the completed newspaper to press before the deadline for weekly publication. SALES REPRESENTATIVE
August 2005 to January 2009
Focus Community Newspaper
109 Leslie Drive, Brodheadsville, PA 18322
● Maintain existing advertising accounts while locating and contacting new potential clients.
● Explain different options to clients on how they can advertise in the most effective way.
● Provide clients with estimates on the cost of different ads and sizes.
● Create ads for the customer then supply them with proofs and make changes.
● Process all correspondence and paperwork related to the account.
● Prepare and deliver sales presentations to increase new and existing advertising.
● Draw up contracts for advertising work and collect payments that are due. MANAGER/CUSTOMER SERVICE ASSOCIATE
July 2000 to June 2005
Weis Markets
924 Weir Lake Road, Brodheadsville, PA 18322
● Direct, supervise and assign employees to specific duties.
● Monitor sales activities to ensure customers receive quality goods and services.
● Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
● Enforce safety, health and security rules.
● Oversee all employees to be sure they all work is being completed properly. EDUCATION
ASSOCIATE'S DEGREE, BUSINESS MANAGEMENT
Northampton Community College, May 2005
3835 Green Pond Road, Bethlehem, PA 18020
● Minor in Accounting
● Graduated with Honors
DIPLOMA, HIGH SCHOOL
Pleasant Valley High School, June 2003
1671 US Route 209, Brodheadsville, PA 18322
● Graduated with Honors
● Member, Future Business Leaders of America
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