Support Specialist Office Assistant
Resume:
Vivilynn Hutto
Interlachen, FL **148
************@*****.***
SKILLS
●Service Quality
●Program Development
●Local Government
●Educational Programs
●Microsoft Excel
●Customer Satisfaction
●Customer Service
●Administrative Support
●Great Communication Skills
EXPERIENCE
Child Advocacy Center, Gainesville - Victim Advocate Support Specialist
March 2022 - PRESENT
●Referred families to shelters, legal resources and educational programs.
●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
●Carried out day-day-day duties accurately and efficiently.
●Demonstrated respect, friendliness and willingness to help wherever needed.
●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
●Offering friendly and efficient service to customers, handled challenging situations with ease.
CROM,Gainesville - Equipment Service Technician
June 2021 - December 2021
●Performed preventive or predictive maintenance of conveyance equipment, using appropriate job plans, procedures and manuals.
●Removed worn or faulty components for replacement or repair.
●Analyzed malfunctioning equipment and determined the type of repairs required.
●Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
●Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.
CT Mechanical, Ganiesville -Welder/ Helper
August 2017 - June2021
●Welded in flat, horizontal, vertical and overhead positions.
●Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
●Fabricated shop parts directly from blueprints.
●Inspected welds and checked critical measurements to meet specifications.
●Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
●Chipped off excess weld, slag and spatter using hand tools.
●Prepared welding equipment to perform advanced welding work.
●Minimized warping using good fitting, burning and welding techniques.
Department Of Corrections, Raiford -Corrections Officer
November 2017 - September 2018
Effectively interacted with staff, offenders, visitors and public to maintain security within the facility.
●Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
●Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
●Monitored radio transmissions between staff to respond immediately to directions and emergencies.
●Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility.
●Routinely counted inmates and in response to potential security breaches.
●Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
●Authored incident reports for management on violations and discrepancies.
●Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
●Documented prisoner identification, charges and inmate disturbance incidents.
●Examined incoming and outgoing mail to detect contraband.
●Arranged library visits, work assignments, family visits and counseling appointments for prisoners.
●Streamlined operational efficiencies by effectively maintaining daily shift activity logs.
New Image Dentistry, West Melbourne -Office Assistant Specialist
April 2016 - November 2017
●Completed clerical tasks such as filing, copying and distributing mail.
●Interacted with customers by phone, email or in-person to provide information.
●Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
●Delivered clerical support by handling a range of routine and special requirements.
●Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
EviCore, Melbourne -Pre Authorization Specialist
November 2016 - April 2016
●Followed all company policies and procedures to deliver quality work.
●Listened and responded to customer requests and forwarded necessary information to superiors.
●Interpreted clients' needs and introduced services to fit specific requirements.
●Attended training programs to deepen professional skill set and assisted in training fellow store associates on existing and new training programs.
●Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
TeleTech, Melbourne -Customer Service Specialist
October 2015 - November 2016
●Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
●Took payment information and other pertinent information such as addresses and phone numbers to place orders.
●Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
●Resolved concerns with products or services to help with retention and drive sales.
●Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
●Applied basic sales strategy to engage customers and present solutions to suit individual needs.
EDUCATION
Eastern Community College, Melbourne - Associates of Applied Science
December 2014
University Of Phoenix, Orlando - Bachelor's Degree
Bachelor’s In Business Management
December 2017
Tulsa Welding School, Jacksonville - Trade School
May 2019
AWARDS
Perfect Attendance -Tulsa Welding School
Dean’s List -Tulsa Welding School
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