Vivilynn Hutto

*** ****** ***

Interlachen, FL **148

321-***-****

adw84a@r.postjobfree.com

SKILLS

●Service Quality

●Program Development

●Local Government

●Educational Programs

●Microsoft Excel

●Customer Satisfaction

●Customer Service

●Administrative Support

●Great Communication Skills

EXPERIENCE

Child Advocacy Center, Gainesville - Victim Advocate Support Specialist

March 2022 - PRESENT

●Referred families to shelters, legal resources and educational programs.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Carried out day-day-day duties accurately and efficiently.

●Demonstrated respect, friendliness and willingness to help wherever needed.

●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.

●Offering friendly and efficient service to customers, handled challenging situations with ease.

CROM,Gainesville - Equipment Service Technician

June 2021 - December 2021

●Performed preventive or predictive maintenance of conveyance equipment, using appropriate job plans, procedures and manuals.

●Removed worn or faulty components for replacement or repair.

●Analyzed malfunctioning equipment and determined the type of repairs required.

●Used hand tools to disassemble equipment, perform repair work and then reassemble parts.

●Performed routine and preventive maintenance on dozers, haul trucks, excavators and other heavy equipment.

CT Mechanical, Ganiesville -Welder/ Helper

August 2017 - June2021

●Welded in flat, horizontal, vertical and overhead positions.

●Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.

●Fabricated shop parts directly from blueprints.

●Inspected welds and checked critical measurements to meet specifications.

●Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.

●Chipped off excess weld, slag and spatter using hand tools.

●Prepared welding equipment to perform advanced welding work.

●Minimized warping using good fitting, burning and welding techniques.

Department Of Corrections, Raiford -Corrections Officer

November 2017 - September 2018

Effectively interacted with staff, offenders, visitors and public to maintain security within the facility.

●Maintained safety and security of staff and public by applying defensive techniques and physical restraints.

●Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.

●Monitored radio transmissions between staff to respond immediately to directions and emergencies.

●Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering the facility.

●Routinely counted inmates and in response to potential security breaches.

●Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.

●Authored incident reports for management on violations and discrepancies.

●Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.

●Documented prisoner identification, charges and inmate disturbance incidents.

●Examined incoming and outgoing mail to detect contraband.

●Arranged library visits, work assignments, family visits and counseling appointments for prisoners.

●Streamlined operational efficiencies by effectively maintaining daily shift activity logs.

New Image Dentistry, West Melbourne -Office Assistant Specialist

April 2016 - November 2017

●Completed clerical tasks such as filing, copying and distributing mail.

●Interacted with customers by phone, email or in-person to provide information.

●Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

●Delivered clerical support by handling a range of routine and special requirements.

●Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

EviCore, Melbourne -Pre Authorization Specialist

November 2016 - April 2016

●Followed all company policies and procedures to deliver quality work.

●Listened and responded to customer requests and forwarded necessary information to superiors.

●Interpreted clients' needs and introduced services to fit specific requirements.

●Attended training programs to deepen professional skill set and assisted in training fellow store associates on existing and new training programs.

●Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.

TeleTech, Melbourne -Customer Service Specialist

October 2015 - November 2016

●Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

●Took payment information and other pertinent information such as addresses and phone numbers to place orders.

●Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.

●Resolved concerns with products or services to help with retention and drive sales.

●Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

●Applied basic sales strategy to engage customers and present solutions to suit individual needs.

EDUCATION

Eastern Community College, Melbourne - Associates of Applied Science

December 2014

University Of Phoenix, Orlando - Bachelor's Degree

Bachelor’s In Business Management

December 2017

Tulsa Welding School, Jacksonville - Trade School

May 2019

AWARDS

Perfect Attendance -Tulsa Welding School

Dean’s List -Tulsa Welding School

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