Service Representative Nutrition Assistant

DEVETTA J. SMITH HUBBARD

Dallas, Texas *****

Phone: 972-***-**** / Cell: 214-***-**** / Email: ************@*****.***

Seasoned professional with a CHRS and Associate’s Degree in Business Administration with over 20 years of direct Administration, Recruitment, Customer Service, Case Management, HR & Benefits, Recruitment and ACA. Experience includes10 years of Corporate Labor Relations, Union Representative; experienced Marketing & Development professional, Client Relations and Customer Care Expert.

EDUCATION:

Bachelors Degree: Legal Services

Associates Degree: Business Administration

SMU Cox School of Business Certification: Customized Executive Education Program

High School Diploma, Foreman High School

Certified Healthcare Reform Specialist

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT:

Building a Measurable Diversity Strategic Plan and Measuring Diversity Results

Certified and Accredited Customer Service Representative (ACSR)

Certified Diversity Management Program for HR Executives

Conflict Resolution: How to Conduct an Internal Investigation

Effective Listening Skills (Includes Simulation) Accreditation

Equal Employment Advisory Council (EEAC - Member)

NCAASI (3-Day & 5-Day Comprehensive) and NCAASI Train-The-Trainer Mentoring Program Training

2012 Preventing Sexual Harassment

Preventive Management Aggressive Behavior (PMAB) and CPR

Society of Human Resource Management (SHRM - Local Chapter Member)

COMPUTER EXPERIENCE: Includes, but is not limited to: Microsoft Office, Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, Word Perfect, Payroll Partners, MPX Ministry Software, QuickBooks, Crystal Reports, SMS, SABRE Airline Software, People Soft Payroll Software, Legal Research, LexisNexis, Westlaw, Abacus Law, Smart Draw Legal Software, Work in Texas, TWIST, and Tiers (HHSC) Program, etc.

AFFILIATIONS/PUBLICATIONS: Graduated “Cum Laude” 7/2011, President Honor’s List (3 times); Dean’s Honor’s List (2 times); Kappa Lambda Honor Society; Alpha Beta Kappa Honor Society; The National Society of Collegiate Scholars’ Phi Beta Sigma Sweet Society (Theta Alpha Chapter); University Diversity Policy and Procedures Committee.

ARTICLES PUBLISHED: The Dallas Examiner (Dallas, TX); The Dallas Weekly (Dallas, TX); HSU Alumni Lounge (Arkadelphia, AR); The Inland Valley News (Upland, CA); The Texarkana Gazette (Texarkana, TX); Wow Magazine; April 2009 edition of Epitome Magazine, named winner of “Epitome Magazine’s Testimony of the Year", May 2010; appeared on the Joy & Company TV show April 16, 2011 and nominated for the 2011 Christian Literary Award based on 4th book; 2011 Grand Marshall at Ashdown, AR Christmas Parade and Keynote Speaker for the Arkansas Association of Alternative Educators 7/2012 Convention.

EXPERIENCE

ACCOUNT MANAGER ADP 2015 – 2023

Project Management and Implemented APD’s Profiles solutions Payroll, HR & Benefits and Recruitment for clients, following ADP Profiles guidelines in accordance with client expectations using tools such as Excel, Word Perfect and PowerPoint

Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live dates for book of business up to 40 clients

Establish deep subject matter expertise across the Profiles product line including troubleshooting

Develop and maintain HRIS, Sox, HIPPA, PII and Workforce Now system and process documentation

Effectively and efficiently train new clients and end users to use the application

Provide consistent communication of status of the implementation effort to the client

Work under direct supervision to resolve issues and provide solutions, with guidance

Ensure all client data is current in database and clients are using up to date documents for security purpose

Assist in resolution of customer and consumer complaints

Work with clients to assist in understanding of legal requirements and Profiles policies

CASE MANAGER UNLOCKING DOORS, INC. 2014 – 2015

Provide one-on-one counseling to ICJ Drop In participants about accessing vital services, including medical care, mental health care, housing, legal services, and employment

Provide support to individuals in varying degrees of life crises through a variety of strategies

Refer and link ICJ participants to medical care, case management, and mental health services at FIGHT and other agencies

Collaborate with the Dallas programs and Benefit Coordinators to ensure participant access to public benefits

Provide counseling around safer sex practices, substance use, and other personal health and lifestyle behaviors utilizing a non-judgmental, harm reduction approach

Assist individuals in the computer lab with using technology to access benefits and get other important services

Support the Drop In Center as needed, including performing intakes, supporting clerical activities and facilitating Drop In groups and activities

Maintain and update comprehensive resource database

CAREER DEVELOPMENT SPECIALIST: RESCARE 2012 - 2014

Provide Project and Care management to clients according to the Workforce Investment Act

Provide employment/staff orientation, training and recruited for regarding unemployment benefits, TANF, SNAP and WIA

Process client eligibility regarding SNAP (Supplemental Nutrition Assistant Program) and support services

Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services

Establish client eligibility Workforce Solutions of Greater Dallas WIA Training Program (Garland) location

Provide weekly reports with Microsoft Office Software programs (Work In Texas, TWIST, etc.)

Meet with the client to assess their services needs to achieve their individual service plan goals

Recommend social service providers to clients regarding school, support and/or collaboration employment efforts

CLIENT RELATIONS COORDINATOR: THE URBAN ALTERNATIVE 2005 -2010

Coordinator and department liaison for individuals, their communities, the public and private sectors; Developed and implemented the action plans, HR policies and procedures for non-profit and for profit entities

Recruited and managed the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs

Trained and provided counseling to individuals, institutions, and communities throughout the U.S.; Managed project budget cost efficient process and manage project time lines

Created community needs assessment system and asset maps for Tarrant, Bear, Baxter and Dallas County; Assessed internal controls, operations and administrative functions for efficiency and effectively

Reviewed and monitored policies and procedures to ensure compliance with federal and state regulations regarding compliance programs; Provided direction and support to ensure Quality Assurance for project resource allocation

(Executive Assistant (Promoted 2008)

STAFF ASSISTANT II: STONY BROOK UNIVERSITY HOSPITAL, STONY BROOK, NY 2003-2005

Point of contact for department, responsible for internal and external client relations and development; Identified, interviewed and assisted in recruiting efforts; developed, maintained and administered policies and procedures

Directed and coordinated activities of workers in public organization to ensure continuing operations; Answered phones, scheduled calendar and travel arrangements for Director of Women’s & Children’s Services

Conducted legal research, assisted in case management and helped implement Diversity policies and procedures; Selected as Union Representative for SBU Employees 2004-2005

Organized administrative aspects of multi-study research programs; planned, implemented, and managed relational records

References available upon request

Smith: Page 2

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