Customer Support Retail Sales

Russell E White, Jr.

** ******** *******, ***********, ** 03878, 207-***-****, *********@***.***

Objective: To obtain a career where my skills and knowledge can be utilized, extended, and improved.

Education:

Franklin Pierce College, Rindge, NH May 1993

Bachelor of Arts, Cum Laude distinction in Graphic Design Berwick Academy, South Berwick, Maine June 1988

College Prep school

Certifications: Apple Authorized Desktop and Portable Technician 2000 - 2010 HP LaserJet printers (LJ2-5 series)

Experience

Thompson Investment Casting, Rochester, NH. 2019-Present Finish room inspections/rework

• Inspected and reworked precision cast machine parts

• Gate grinding of cast parts

• Tools used; pencil grinder, disc grinder, micrometer, go/no go slide gauges, drop gauges and pin gauges, belt grinders both sit down and upright, hydraulic straightening presses, wax part molding injection presses, rotary lathes

•

Agility Mfg, Dover, NH 2019

Test Technician

• Tested assembled Printed circuit board systems

• Repaired PCB

• Tools used; multimeter, soldering iron, inspection scope, dedicated test fixtures and proprietary test software

Affinity Led Lighting, Dover, NH 2018 – 2019

Assembly Technician

• Assembled Led lighting systems

• Tested assembled Led lighting systems

• Repaired Led lighting systems

Spencer Technologies DBA Certified Retail Solutions, Dover, NH 2010 – 2018 Production Technician III

• Repair of laser printers, thermal printers, thermal transfer printers, multifunction printers

• Computer hardware troubleshooting and repair of Windows PC's

• Customer mail in repairs, configuration and repairs

• Troubleshooting new or unknown systems repair process

• General training/troubleshooting assisting other departments

• Strong analytical, listening/instructing skills

Dot Technologies, Dover NH 2010

Computer Technician

• Repair of Macintosh desktop and portable computers and Windows PC's

• Customer mail in repairs, configuration and repairs

• Customer support and retail sales.

Saturn of Portsmouth, Portsmouth NH 2009 - 2010

Sales Consultant

• Vehicle sales

• Customer relations

• Vehicle transfers between dealerships

MacEdge, 599 Lafayette Road unit #8, Portsmouth NH 2005-2009 Apple Authorized Technician

• Repair of Macintosh desktop and portable computers, iPod MP3 players

• Customer mail in repairs, configuration and repairs

• Customer support

• Retail sales

Small Dog Electronics, 1673 Main Street, Waitsfield, Vermont 2002-2005 Apple Authorized Technician

• Macintosh desktop and portable computer repairs

• As-is configuration and repairs

• Parts and retail sales

• Tech Tails Newsletter

Bitznbytes Computer Center, Concord NH 2000-2002

Apple Authorized Technician

• Macintosh desktop and portable systems repairs

• Customer support

• Phone support

• Retail sales

Computer Town, Salem, NH 1998-2000

Macintosh Repair Technician

• Macintosh desktop and portable systems repair

• Customer support

• Phone support

• Retail sales

Computer Marketplace, Tewksbury, MA 1996-1998

Computer Technician

• Macintosh desktop and portable systems repairs

• Windows based PC’s, HP LaserJet printer repairs

• Customer support

• Phone support

Odd jobs while waiting for an opportunity in the computer field 1993-1996 Summary/Skills

• I have used Macintosh products since 1984

• Repaired machines ranging from the Mac 128K to Mac Pro towers, as well as Apple’s iPod MP3 players

• I am competent with Windows experience, but still learning

• I have performed module and component-level repairs on many printing products, utilizing a wide range of print output technology, from laser, to ink, to thermal and wax-based, as well as some early dot-matrix output, modern multifunction copier/ printer/scanner/fax devices to Industrial Point of Sale register equipment

• I have also performed repairs on LCD displays, most commonly power supply and analog board replacements, but the occasional LCD panel repair as well

• At Certified/Spencer, I repaired units for major retailers following IBM/Apple Computer level quality control standards

• In providing phone support for customers, as well as service diagnosis and repair for walk-in customers, I discussed whether it would be cost-effective to repair their legacy hardware or if they’d be better off upgrading to newer equipment

• I enjoy working with customers and helping them to decide what equipment fits their needs now and has room to grow with them in the future, whether that’s their original repaired machine or a new machine.

Professional References

Certified/Spencer Technologies, Dover, NH 603-***-**** Scott Johnson former CEO/Owner Certified Retail Solutions Bill Lovejoy, VP Certified/Spencer Technologies

Damion Cortes, Direct supervisor Certified/Spencer Technologies Jason Hickok, Supervisor Certified/Spencer Technologies MacEdge, Portsmouth NH

Dan Deering, Manager 603-***-****

Bo Abramczyk 603-***-****

Small Dog Electronics, Waitsfield, VT

Don Mayer, Owner 802-***-**** x611

Hendrickson 802-***-**** x616

Personal References Available upon request

Contact this candidate