Patty Hill

P.O. Box ***, Whitman, WV ***** (***) 896 – 8203 / (304) 687 - 1424 adw82t@r.postjobfree.com

SUMMARY

Office Manager with over 25 years’ experience in medical front office, back office, billing, transcription and substance abuse clinics. Committed to excellent patient service, motivated, organized team player and skilled communicator. Stellar staff recruiter and mentor to ensure a positive, cohesive environment. Patient advocate with a passion for the medical field. Successfully hired, trained, and led a team of 6 employees, providing excellent patient service and quality patient care in alignment with the company mission and core values.

SPECIALIZED SKILLS

Office and Medical Management

In-store logistics

Excellent oral and written communications to interact with all levels of employees

Highly organized, detail oriented with proven problem solving skills

Team player with exceptional leadership and customer service focus

Proficient with Medisoft billing system and MS Office programs

PROFESSIONAL EXPERIENCE

Front Office Assistant

Neurology and Headache Clinic – Charleston, WV August 2021 - Present

Answer phones, schedule patients, check in/out patients, medical records clerk, incoming/outgoing,

Crossed trained to work different areas of the office, faxing, corresponding with different facilities via phone, fax, or answering service.

Office Manager/Infectious Control Officer/Safety Officer/Medical Records/Auditor

Absolute Care Clinic – Logan, WV 2017– 2021

Manage and oversee day to day operations, Schedule intakes, appointments, answer phones, typing, filing audit all medical charts for compliance of the OBMAT Program. Developed and implemented OHFLAC policies and procedures. Medical billing on Medisoft version 21 and posting.

Office Supervisor

Panhandle Support Services, Danville, WV 2011– 2016

Supervised up to 100+ staff members and caregivers within a Home Health agency, providing in-home services to clients. Ensured all staff met requirements and followed established procedures. Interviewed/approved new clients, conducted intakes and processed referrals. Performed scheduling, billing, prepared daily reports, managed HR issues, resolved client complaints, processed payroll, conducted OIG/CIB checks, hired and trained new staff and other duties as needed.

Medical Assistant/Receptionist 2010 – 2011

Employee Innovative Network, Cross Lanes, WV

Checked patients in and out, performed testing, filing, answered phones, insurance copayments, escorted patients to exam room, completed transcription, assisted physician assistant as needed with surgical procedures, setup surgical instruments, removed sutures, labeled specimen bottles, cleaned surgical suite, cleaned instruments, packaged instruments for autoclave.

Transcriptionist 2002 – 2009

H&H Transcription – Whitman, WV

Quality medical transcription services to multiple doctors in the Charleston area

EDUCATION & TRAINING

Business Management Degree Southern WV Community and Technical College

(In progress, anticipated completion December, 2021)

Certified BLS & CPR Instructor, Logan, WV

Certified Models of Buprenorphine Induction (MAT Training)

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