Nataly Faria

386-***-****

Orlando, FL *****

Remote Customer Service Representative

Strong administrative professional with a solid background in customer service, account management, order entry, accounting and computer skills, Ability to multitask and manage multiple chat conversations simultaneously. Strong problem-solving skills and ability to think critically along with experience in supporting companies in various industries. Advanced knowledge of a variety of computer software applications in word processing, CRM, Spreadsheets, Excel, database, and excellent organization and time management skills.

Intuit Accountants

May 2021 – March 2023

Independent Virtual Client Services/Accounting Contractor

Lead Customers with set up and organization of their business accounting needs, via live video and chat. Maintained records of financial transactions by reviewing & categorizing transactions; completed reconciliations for credit cards, and bank feeds. Managed complex bookkeeping problems, such as financial statements errors, chart of accounts cleanup, sales tax issues, unsolved A/P and A/R, payroll issues, merchant services, and third-party integrations questions. Met highly efficient deadlines and quickly processed all client work for our service agreement.

Working Solutions

March 2019 – April 2021

Virtual Customer Service and Data Entry Specialist

Remote Provided customer support and data entry services remotely. Utilized various

communication tools and software to assist customers with inquiries and resolved

issues. Additionally, also responsible for accurately and efficiently entering data into

company systems.

Adecco

January 2019 – January 2021

Contract Billing Clerk

Verified, entered, and balanced work and purchase orders from Vendors via Amos software. Processed and verified accuracy of invoices received from Vendors via Sub Pay software. Performed month-end accounting on open purchase orders. Provided secretarial and administrative support. Coordinated with Vendors to assist customers with and/or coordinate restoration of damage to personal property (i.e., landscape, hardscape, irrigation, etc.). Completed follow-up procedures via phone and/or email to verify restoration process had begun and reached resolution within equitable timeframes for all parties. Created and implemented a new tracking system for customer contact using Google Sheets and Client provided software. Trained new employees in billing software, customer contact entry procedures, and chronological filing of daily work orders. Oversaw small customer contact center (5-8 employees) in the stead of Center Management