Service Representative Housekeeping Attendant
Resume:
Ludera Regina White
Landover, MD 20785
240-***-**** (Mobile), ***************@*****.***
Objective: To obtain a challenging and rewarding position where my proven skills can be fully utilized. To “Treat every problem as an opportunity of growth.”
Operating Systems/ Environments Windows 00/11 and XP, Excel, Word, Microsoft Office, Microsoft Publisher
Professional Experience
Kimpton Banneker Hotel, Washington DC, 20036
Supervisory Manager, Apr 2022 – Present
•Maintain a positive and friendly attitude with all guests and other employees, act as the liaison between guests and cleaners.
•Prepare inspection report with the status of all guest rooms at the beginning of the shift
•This includes all guest requests, out of order rooms, and show rooms for the day
•Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment
•Report any substandard conditions or damage of the guest room to the housekeeping department
•Evaluate room cleaners on their job performance according to the hotel standards
•Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
•Answer the department telephone using friendly telephone etiquette
•Check the hotel's PMS computer for information concerning room status and to enter updated room status
•Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door
•Confirm the work schedule for the following day with room cleaners
Washington Hospital Center, Washington DC, 20010
Environmental Services, Custodial Operations Manager 2019 - Apr. 2022
Responsible for delivering a quality and reliable Environmental Care service program to the Hospital and administrative units. Oversight of the facility, and safety management program.
•Be responsible for execution and delivery of work order flow.
•Assist with hiring, training, and staff development.
•Prepare work schedules biweekly
•Oversees parts, materials, and equipment inventories to ensure adequate stocking levels.
•Have the ability to multi-task.
•Provide updates to the general manager.
•Perform Quality Inspection Reviews to identify needs and confer with staff and administrators regarding needs and projects.
•Organize and report on facilities set-up for special events and activities.
•Monitor and report supply inventory levels and equipment to ensure the delivery of quality services and manage costs.
•Be bilingual - have the ability to speak and understand Spanish; and
•Have the ability to handle multiple priorities.
Hilton Hotel Corporation, Silver Spring MD Supervisor, Housekeeping, 2016 - 2019
•Training and Supervised house attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards.
•Check room’s inventory and assign rooms to attendants.
•Responsible for inspecting rooms, complete reports, verify status reports; report clean suites to hotel front desk and /or load into automated property management systems.
•Ensure stock rooms and carts are maintained with proper supplies.
•Monitor lost and found.
•Provide customer service to guests (Internally/Externally), including information about hotel services, activities, and local attractions.
Holiday Inn Capitol, Washington DC Front Desk/ Housekeeping / 2006 - 2014
•Greet customers to provide guest services at the front desk.
•Work as a PBX operator logging phone calls and answer phone calls.
•Handle the shipment of packages for hotel guests.
•Responsible for the setup of conference rooms for business presentations.
•Information and re-direct calls in a professional manner.
•Promote special offers and promotions to customers.
•Maintain and organize comfortable guest and staff area.
•Greet guests on arrival, open doors and inform them about parking procedures.
•Responsible for making beds and changing sheets daily.
•Clean and disinfect bathrooms.
•Sweep, mop and washed floors.
•Vacuum carpeting and dust furniture.
•Distribute clean towels and toiletries.
•Attend to customers’ requests for extra supplies.
Washington Hospital Center, Washington DC Housekeeping / 2003 - 2005
•Complied with Federal guidelines pertaining to the preservation of maintaining a sterile environment of the Intensive Care Unit/ Surgical areas.
•Provided comfort and care for patients.
•Logged phone calls daily.
•Transferred incoming phone calls to patient rooms.
Southern Maryland Hospital, Waldorf MD Housekeeping / 2002 - 2003
•Complied with Federal guidelines pertaining to the preservation of maintaining a sterile environment of the Intensive Care Unit/ Surgical areas.
•Provided comfort and care for patients
•Logged phone calls
•Transferred phone calls to patient rooms
Mid Atlantic Warehouse
Data Entry Clerk / 2004 - 2005
•Stocked orders, maintained invoices, and answered phones using switchboard
•Faxed, copied, signed for mailed orders, also directed customer to appropriate departments.
•Placed and maintained receipt orders, sort and documented receipt in proper areas.
Education:
Northwestern High School / Received High School Diploma 1997
References - Provided upon request
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