PATRICIA HOPKINS

*** ******* **, ******* ** ***** · 804-***-****

adw818@r.postjobfree.com

Career minded operationally organized individual seeking team membership in a fast-paced environment which allows prosperity while benefitting the company’s profitability and growth

EXPERIENCE

03/2018 - CURRENT

CARRIER SALES REPRESENTATIVE/BROKER, WERNER ENTERPRISES

Managed customers/carriers to provide excellent customer service, on time pickups and deliveries

Boosted brand awareness to build on going relationships with carriers to provide the best market rates on long term projects as well as yearly RFP’s and spot market quotes

Problem solving to include thinking outside the box to negotiate and/or fix any issues with freight when cross docking or changing mid shipment contracts

Managed multi-faceted freight to include dry van, refrigerated, flatbed and specialized equipment

Monitored competitor’s activities and innovations to stay ahead and proactively adjusted as needed to be competitive in the market changes

Prepared pricing agreements and contracts to close sales moving over 300+ loads during a pandemic

Worked with large retailers to include Wal Mart, Family Dollar and Dollar General on seasonal and ongoing projects to provide equipment and planning on a daily basis

09/2013 – 03/2018

LOGISTICS COORDINATOR, allen lund company

Draft, maintain and finalize rates on a two-tier level based on yearly market shifts depending on commodities and equipment

Trained staff, established and monitored personal goals monthly in order to selected as an on-site Logistics Manager for our top customer for 4 months yearly for three years in a row

Coordinated all shipments to include inventory analysis daily, shipping capabilities and carrier capacity

Negotiated all seasonal rates with cooperate carriers as well as owner operators and signed contracts in order to maintain those rates throughout the four-month season regardless of the market

Organized and attended meetings for executives and buyers in order to analyze and prioritize customers’ needs versus inventory to maintain profitability season over season

Shipped more than 1300 loads from September 1 to October 29 yearly in fall produce

Shipped more than 1850 loads from October 31 to December 15 for Christmas live greenery to include internationally

05/2007 – 09/2013

OUTBOUND SALES REPRESENTATIVE, LUMBER LIQUIDATORS

Hired as a Customer Care Level 1 Representative, quickly promoted to Team Lead in three months

Created an SOP manual when moving the company from a Citrix based program to SAP to include training staff, visiting stores on site throughout the company for training and Q&A prior to roll out of new programs

Accepted all escalated calls to maintain customer relations and create repeat customers

Collaborated and communicated across the organization during the change over to derive new strategies for reaching highest potential in sales

Assisted in creating a new training manual to include formalities and expectations with contracts for new hires, trained all new hires in groups of 4 – 12 for two weeks at a time

Promoted to Inbound Sales Representative, performed as top representative for the first three months

Promoted to Outbound Corporate Sales Representative, creating a brand-new team with myself and one other senior sales consultant

Worked from home, was top representative for four months consecutively over senior employee when outbound sales started

EDUCATION

MAY 1995

BUSINESS MANAGEMENT, rappahannock community college

JUNE 1993

ADVANCED DIPLOMA, west point high school

Graduated with an advanced diploma from one of the top 10 high schools in the country

SKILLS

Client Rapport Building

Negotiating and managing all aspects of freight

Operational Processes and Revisions

Lead Follow Up

Rate Negotiations

Professional Development

Increasing sales

REFERENCES AVAILABLE UPON REQUEST

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