Problem Solving, Leadership, Customer Service, Computer Software

Laci Tilson

*** ********** ****

Anderson, IN ***12 *******************@*****.*** 765-***-****

Hard-working professional with 10+ years of experience and proven knowledge of customer service, workflow planning, and conflict resolution. Aiming to leverage my skills to successfully fill the available role at your company.

Authorized to work in the US for any employer

Work Experience

Crew Trainer

McDonald's - Anderson, IN

July 2020 to May 2023

Bag/hand out orders

Clean

Stock

Greet customers

Interact with customers and employees

Attend trainer meetings

Housekeeping

Maids for You - Anderson, IN

December 2018 to May 2020

•Clean rooms, hallways, lobbies, stairways, and other work areas

•Disinfect equipment and supplies, using germicides or steam operated sterilizers

•Polish silver accessories and metalwork, such as fixtures and fittings

•Move, arrange, and clean furniture

Home Health Aide

Private Home & Personal Care - Muncie, IN

January 2015 to February 2017

•Perform healthcare related tasks, such as monitoring vital signs, and medications under the directionof family

•Transport client to specified locations outside of home, such as doctors appointments, and personalerrands

•Perform housekeeping duties, such as cooking, cleaning, and laundry

•Provide companionship, personal care, or help in adjusting to new lifestyles

Cashier/Customer Service

Lucky Liquor - Anderson, IN

June 2015 to January 2016

•Provide customer service, by greeting and assisting customers

•Handling/exchanging currency, and balancing cash registers

•Perform daily tasks, such as stocking inventory, organizing products, cleaning restrooms, shelves, andwindows to ensure a clean and organized business

Assistant Manager/Cashier/Cook

Bird's Smokehouse BBQ - Daleville, IN

June 2007 to March 2015

•Perform personal actions, such as hiring and firing staff

•Conducting employee orientation and training

•Creating work schedules or organizing employee time sheets

•Prepare daily food items using proper safety precautions and sanitary measures

•Request and record customer orders and handling and exchanging using cash registers

•Regulating temperatures of ovens, grills, and roasters

•Greet and assist customers, and respond to inquiries and complaints

•Perform daily tasks, such as keeping work areas clean, stocking and recording inventory

Education

High school diploma in General Studies

Excel Center - Noblesville, IN

August 2020 to February 2022

Skills

•Communications (10+ years)

•Adaptability (6 years)

•Teamwork (10+ years)

•Computer Skills (10+ years)

•Active Listening (10+ years)

•Leadership Experience (6 years)

•Conflict Resolution (8 years)

•Assistant Manager Experience

•Cleaning Experience

•Time Management

•Home Care

•Laundry

•Residential Cleaning

•Senior Care

•Customer Service

•Cooking

•Floor care

•Sanitation

•Carpet cleaning

•Food preparation

•Restaurant experience

•Micros POS

•Food service

•Food safety

•Cashiering

•Food handling

•Serving

•Microsoft programing (Excel, Word, PowerPoint, etc.)

Languages

• English - Fluent

Assessments

Workplace English — Highly Proficient

June 2020

Understanding spoken and written English in work situations.

Full results: Highly Proficient

Restaurant Manager — Proficient

June 2020

Managing restaurant staff and meeting customer expectations

Full results: Proficient

Work Style: Reliability — Familiar June 2020

Tendency to be dependable and come to work Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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