Customer Service Inbound Call
Resume:
DELARNO MC THOMAS
**********@*****.***
** ********** ****** **** **** 8000
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Experience
Old Mutual
Financial Advisor
Financial Needs Analysis
Financial Planning and Implementation
Customer Service and Hosting skills
Time Management
Cash Management
Risk Management
Staff Management
Client Relationship Management
Business Development
Lead Generation
Telecommunications
Computer Literate
Administrative Functions (Word, Excel)
Expanded Knowledge of Finance sector
Drivers License
ABSA Bank Ltd
Customer Service Host and Treasury Custodian
Deliver high standard of customer service at first point of contact with new and existing clients.
Ability to act on own initiative and follow
policies and procedures.
Working accurately with bulk transactions.
Process all financial transactions ie. Online,Atm
Update client records with verified information.
Administrative Functions.
Resolving face to face, telephone and email
Queries quickly.
Promoting products and services provided by
company.
Client relationship development, maintenance
and retention.
Teletech
2008 - 2009
2008
Call Centre Agent
Deliver customer service to international clients
at an inbound call centre.
Identify and verify clients
Assist with contract cellphone account queries
Assist with cellphone upgrades
Coach and support agents
Education
Livingstone High School
Matric
National Senior Certificate
Skills
Customer Service
Sales
Team building
MS Office Suite
Cash management
Risk management
Client relations
Financial Planning
Telecommunications
Reference
Dalton Lakey - "Old Mutual"
Manager
Jenilee Kenedy - ""
PA
Contact this candidate