DELARNO MC THOMAS

adw7zi@r.postjobfree.com

079*******

** ********** ****** **** **** 8000

**** - ****

**** - ****

Objective

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Experience

Old Mutual

Financial Advisor

Financial Needs Analysis

Financial Planning and Implementation

Customer Service and Hosting skills

Time Management

Cash Management

Risk Management

Staff Management

Client Relationship Management

Business Development

Lead Generation

Telecommunications

Computer Literate

Administrative Functions (Word, Excel)

Expanded Knowledge of Finance sector

Drivers License

ABSA Bank Ltd

Customer Service Host and Treasury Custodian

Deliver high standard of customer service at first point of contact with new and existing clients.

Ability to act on own initiative and follow

policies and procedures.

Working accurately with bulk transactions.

Process all financial transactions ie. Online,Atm

Update client records with verified information.

Administrative Functions.

Resolving face to face, telephone and email

Queries quickly.

Promoting products and services provided by

company.

Client relationship development, maintenance

and retention.

Teletech

2008 - 2009

2008

Call Centre Agent

Deliver customer service to international clients

at an inbound call centre.

Identify and verify clients

Assist with contract cellphone account queries

Assist with cellphone upgrades

Coach and support agents

Education

Livingstone High School

Matric

National Senior Certificate

Skills

Customer Service

Sales

Team building

MS Office Suite

Cash management

Risk management

Client relations

Financial Planning

Telecommunications

Reference

Dalton Lakey - "Old Mutual"

Manager

083-***-****

Jenilee Kenedy - ""

PA

073-***-****

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