Underwriter Assistant Proofreader
Resume:
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE PROFESSIONAL SUMMARY
• Over 10+ years of experience in Project Management in publishing and pharmaceutical industry.
• Well balanced understanding of end-to-end business relationships and Subject Matter Expert in the Publishing domain.
• Worked on financial and technical solutions and helped the teams geographically at all levels. Knowledge of Software Development Lifecycle (SDLC) and a thorough understanding of its phases like Requirements, Analysis, Design, Development and Testing.
• Experience in business requirement gathering techniques like questionnaires, brainstorming, project meetings, walkthroughs, value stream mapping, coordinating various technical and managerial teams at all levels.
• Extensive experience in writing Standard Operating Procedures, Preparing Contractual Agreements, Renewing Contractual Agreements, Competitor Analysis Reporting, publishing new journal launches.
• Handful of experience with tools like Editorial Submission Systems, Production Tracking System, JIRA, Agile, Teams, MS Office. Delivered Submission System process presentations at universities to large group of audience.
• Very comfortable interacting with different stake holders like Publishers, Project Managers, Developers, Suppliers, IT Team, Clients, Internal & External End Users and ability to understand and translate business requirements in a language that everyone can understand.
• Great experience in creating roadmaps, writing user stories, creating workflows using MS Visio. Expert in using problem solving techniques like A3 analysis, CAPA analysis, RIE.
• Proficient in coordination of defect reporting and monitoring the status using JIRA.
• Performed smoke testing and manual testing by writing test cases and tested in different test environments.
• Ability to work individually and in team coordinating and resolve issues with team of SME’s and other stakeholders.
• Create training Programs & mentor new employees for their professional development.
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE SKILLS
General Productivity Applications
Excel, Visio (Flow chart), SharePoint & Power Point Project Management Tools
Agile, Elsevier Editorial System, EVISE and Production Tracking System, JIRA, Confluence, Methodologies
Agile, Scrum
Languages & Tools
Tableau, Python (Basic), SQL(Oracle, SQL Server & Dynamo DB) WORK HISTORY
EMPLOYER : Elsevier
ROLE : Application Specialist – EMSS (DEC 2017 TO SEP 2018) RESPONSIBILITTIES :
• Check emails received from internal customers and resolve their queries related to EMSS application.
• Coordinate with the IT support vendor team (Infosys) to raise incidents during workflow issues.
• Conducts training for internal stakeholders on the new features of EMSS
• Main point of contact within Elsevier users & vendors.
• Create user stories in JIRA with appropriate case studies for adding new features to the application.
• Update the project board by organizing & prioritizing the items through continuous discussions with the Product Manager & Developers.
• Record minutes of the meeting and share it with teams, product owner & other stakeholders.
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE
• Create test cases & perform manual testing for newly introduced/enhanced features on the systems.
• Perform smoke testing on the application to ensure that the system is functioning within the defined timeframe for all internal users.
• Created Roadmaps, processed workflows using Visio and resolved any impediments using problem solving techniques like A3 analysis, CAPA analysis & conducted RIE.
• Application expert who can guide the users for any issues related to workflows.
• Main point of contact for the Chennai region to handle all queries related to EMSS & EPS.
• Attends team meetings virtually & travels onboard when necessary for training & sharing best practices.
• Generate reports & share them with the organization's top management.
• Performs essential steps to merge multiple user accounts and also remove the dormant accounts from the application.
ROLE : Publishing Support Manager (JUN 2015 TO NOV 2017) RESPONSIBILITIES :
• Check contracts and ensure appropriate services are provided for the customers.
• Conduct Author workshops at universities for early career researchers.
• Aligns the product as per the standards of Elsevier model and workflow.
• Analyze the subject field in the market and compare the Elsevier product with that of Competitors and promote the journal by analyzing their performance and provide suggestions to the customer to enhance the quality of the journal.
• Apply the journal for relevant databases like Scopus, Thomson Reuters, Medline, PubMed Central etc. for indexing
• Main point of contact between the customer and Elsevier.
• Makes important decisions on the financial aspect of the product.
• Aligns the journal per the strategic direction provided by the company and also guides the customer for the betterment of the journal in the market.
• Process expert who can provide technical or professional advice to improve the performance of the journal/product.
• Collaborate with internal teams across Elsevier and provide appropriate solutions to the customer.
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE
• Attend regular conference calls with the customers to build relationships
• Travel onboard for Editorial Board Meetings/conduct author workshops or conferences.
• Extracts work from the production team and handle escalations when a complaint is received from the customer.
• Provides appropriate feedback to the concerned team and seeks for a permanent resolution.
• Indirectly involved in people management and report their performance to the concerned Team Managers.
• Set up the required systems to launch a new product (journal)
• Arrange training for the customers and provide support to the customers for indexing the journals in major databases.
• Follow up on the progress of the journal with the production team and ensure timely publication of issues.
• Strives and meets the revenue target for the product. ROLE : Journal Manager (DEC 2012 TO MAY 2015) &
(APR 2009 TO AUG 2010)
RESPONSIBILITIES:
• Manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication (electronic and paper).
• Deliver editorial (pre-acceptance) services to Editors, Authors and Reviewers according to the Service Level set per journal (A, B or C) and specific needs of journals or Editor/Author/Reviewer communities.
• Deliver production (post-acceptance) services according to baseline production services or Service Level agreements set per journal for Society and special journals.
• Publish articles and issues according to budget. Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE
• To provide written and verbal reports/feedback on journal performance and notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process.
• Suggest and implement means of improvement in the end-to-end process. To professionally represent Elsevier in all dealings with journal scientific communities. To focus on continued improvement in the service that Elsevier provides to the journal scientific communities.
• I was involved in the Value Stream Mapping and Rapid Improvement Event activities for revamping the entire workflow of the Procedia Business Model.
• First point of contact in the Journals department for handling complex Procedia titles & publishing deadline driven issues for the conference.
• Engaged in training the typesetters to train them on the Procedia titles and outsourced administrative tasks to them.
• Scaled up the project to the next level by phasing out a few more titles to a different workflow and successfully completed the pilot phase.
• Launched several new Journals for the new business model, worked as a new launch mentor & trained team members on the workflow.
EMPLOYER : Deloitte
ROLE : Analyst (OCT 2007 TO MAY 2008)
RESPONSIBILITIES:
• Check and confirm the Financial Statements are as per the client's requirements.
• Adherence to Deloitte brand Standards.
• Adherence to quality compliance requirements.
• Adherence to agreed schedules and meeting the TAT.
• Ensures that data integrity and accuracy is maintained throughout the documentation amendment stages
• Monitor progress of work and ensure delays or issues are rectified or escalated to the appropriate level of management, and customers are kept informed of progress. Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE EMPLOYER : Nipuna Services Limited
CLIENT : GlaxoSmithKline
ROLE : Senior Proofreader (SEP 2004 TO OCT 2007)
RESPONSIBILITIES:
• Check and confirm that artwork, drawings and specifications created in Quark, Illustrator or in design matches authorized briefs / Change orders covering multiple types of pack components, languages and formats.
• Attended calls with the client regarding the feedback of the artwork and assigned deadlines for each artwork.
• Analyze the feedback received from the client and have a one-to-one discussion with team members.
• Maintain an error log for feedback and update it regularly for all the team members.
• Conduct several training sessions for the team members (Proofreaders and Artwork operators).
• Involved in clarifying the queries for the Proofreaders and Artwork Operators.
• Adherence to GSK artwork production standards and Standard Operating Procedures.
• Adherence to regulatory and quality compliance requirements.
• Adherence to agreed schedules for artwork production
• Ensures that data integrity and accuracy is maintained throughout the proof-reading
/ amendment stages
• Implements the principles of Operational Excellence and Lean Six Sigma to recommend and bring about continuous improvement.
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE
• Monitor progress of artwork creation and ensure delays or issues are rectified or escalated to the appropriate level of management, and customers are kept informed of progress.
CLIENT : Hartford Medical Insurance
ROLE : Transaction Process Associate
RESPONSIBILITIES :
• I was involved in insurance as an Underwriter Assistant to process the claims as per the demographic details, coverages like Disability & Life Insurance Coverage with the medical records of each employee in various organizations in a system called PULSE
(Premier Underwriting Leading to Service Excellence). RECOGNITION & REWARDS:
• Awarded for major contribution on the successful completion of “Rapid Improvement Event” in identifying the root cause and implementing the actions for the process improvement at Elsevier.
• Awarded with a “Global Pack Management Bronze Award” in the category of Quality and Productivity for the year 2005-2006 at Nipuna Services Ltd.
• Awarded with a “Global Pack Management top performance player” in the category of achieving high standards for Quality and Productivity at Nipuna Services Ltd.
• Awarded with a “Global Pack Management Bronze Award” in the category of Quality, Productivity & Schedule adherence for the year 2006-2007 at Nipuna Services Ltd.
EDUCATION:
Institution Qualification Core Subjects Duration Percentage SJS Arts &
Science College,
Enathur,
Kanchipuram
Bachelor of
Computer
Science
Computer
Science, Maths,
Accounts
May 2003 63.08%
Bharghavi Ramanujam *********.*********@*****.***
Mob: +1-302-***-****
https://www.linkedin.com/in/bharghavi-ramanujam-1368384a/ NEWARK DE Mt. Christian
MHSC
XII Std Maths, Physics,
Chemistry,
Computer
Science
March 2000 74%
New Prince
MHSC
X Std
April 1998 69.36%
WORK AUTHORIZATION
US Work Permit : Hold an H4 EAD
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