Customer Support Data Entry

ANTONIO T. BROWN

Statesboro, GA ***** 912-***-**** ***********@*******.***

About Me

Highly resourceful, organized and accomplished administrative professional with extensive experience in customer service, financial procedures and human resources. Adept at assessing challenges and creating solutions. Record of delivering projects on time and under budget. Well-developed interpersonal communications skills to work effectively with people from diverse backgrounds

Professional Skills

Excellent Interpersonal and Leadership Abilities

Notable experience in working on a team

Public and Community Relations

Internal and External Employee Support

Profitability/Efficiency Studies

Client/Relationship Management

Work Experience

Loan Operations Coordinator, Ag South, Statesboro, GA 2021-Present

Prepare payoff quotes and process payoffs/refinances as needed for branch locations

Ensure source documents are completed accurately, compiled, balanced and input into appropriate system

Provide extensive customer service to include phone support and email communication

Create and maintain instructions/procedures for corrections and issues and distribute to branch staff as needed

Performs assigned general accounting duties

Research problems, recommend solution, and process correcting entries as appropriate

Promotes an effective sales call plan to prospective to generate business

Collaborate with equipment vendors, dealers, financial planners, and CPA’s and others to attract new clients

Provide progress reports to clients, and resolve discrepancies that arise

Maintain current knowledge of the Associations policies and procedures, all applicable federal and state laws and regulations

Senior Human Resources Coordinator, City of Statesboro, Statesboro, GA 2019- 2021

Interacts with and supplies information to applicants, employees, department heads and public and private agencies regarding human resources issues and recruitment.

Point of contact for all City’s insurance plans.

Point of contact for City’s Attorneys daily work such as court documents, legal and local government agencies.

Administers the health, vision, dental, life, disability, and deferred comp programs.

Processes applications, obtains certification, and coordinates benefit options for retirees with finance/payroll.

Reviews and processes death and disability benefits requests, processes forms and applications for all benefit plans, including short-term and long-term disability.

Analyzes vendor benefit billings and submits A/P requests.

Assists in the preparation and distribution of informational literature and presentations to notify and advise employees of benefit plan details and eligibility requirements.

Assists with HR Coordinator with conducting new hire onboarding.

Provides and maintains accurate, complete, and secure files of employees relating to benefits administration, PHI (Personal Health Information), payroll deduction elections, beneficiary assignment information, and other benefits related documentation.

Tracks FMLA, administrative LOAs, STD, and provides reports.

Maintains FMLA log to support periods of time away from work.

Ensures federal compliance of FMLA, USERRA, COBRA, and City policy.

Serves as liaison for employees with the insurance carrier and service provider by verifying coverage, explaining benefits, etc.

Assists employees in completing insurance forms and processes applications for coverage.

Issues insurance cards and insurance booklets, maintains enrollment files and submits benefits deductions to payroll.

Plans and coordinates annual Open Enrollment activities and executes change forms to appropriate vendors before January 1st annually.

Reviews current and terminated employee payroll records to ensure that proper deductions are taken for benefits.

Deletes terminated and transferred employees from benefit listings.

Serves as program coordinator for City’s Health & Wellness activities.

Determines individual benefit eligibility.

Makes recommendations that impact the budget.

Relationship Manager for the City of Statesboro Health and Wellness Center.

Responds to concerns or issues from clinic providers and patients.

Prepares and submits workers compensation claims, liability and property claims to the appropriate insurance carriers.

Receives claims reports and reviews for completeness.

Assists the Director of Human Resources with sensitive investigations, inquiries and problem-solving activities.

Acts as liaison between injured employees, physicians and insurance carrier.

Performs other assigned duties.

Tax Clerk, City of Statesboro, Statesboro, GA 2018-2019

Assist taxpayers and the general public.

Provides information in person and over the telephone.

Prepares property tax bills for mailing.

Prepare and sends delinquent tax notices.

Places liens on affected properties, also releases liens when tax payments are collected.

Collects back taxes, including calculating interest and penalties on delinquent taxes, maintaining and balancing the cash drawer, and attempting to track down delinquent taxpayers to negotiate payment plans.

Publishes list of properties with unpaid taxes.

Consults with the City Attorney regarding delinquent tax bills.

Process occupational tax certificates (Business Licenses). Prepares renewal notices, collects fees and payments, and issues certificates.

Process alcohol license applications. Prepares renewal notices, maintains background and alcohol reading files, forward fingerprint cards, and issues licenses.

Claims & Returns Processor/CSR, JCB North America, Pooler, GA 2018-2018

Conducted cash handling and management.

Ensured accurate and timely processing of basic transactions for banking center customers to maintain 100% balancing and accuracy.

Balanced daily work in accordance with established policy and procedures.

Consistent achievement of monthly sales goals by implementing effective strategies.

Provided excellence in customer service and public relations to attract new customers and generate repeat business.

Maintained confidentiality to protect customer accounts through all established policies and procedures.

Identifying claims in SAP requiring review and processing.

Review and validates claims with supporting documentation.

Provides proactive customer support through ongoing review and administration of dealer claims and returns.

Is the key point of contact for all dealer claims and return requests from the JCB Dealer Network as well as internal and external customers?

Work with inventory control and JCB North American depots to partner on claim processing.

Provides any other customer support required and performs any other activities necessary to meet and exceed department goals and expectations.

Customer Service/Administrative Office, Lowes, Statesboro, GA 2012-2017

Process daily summary on computer for transmission to G.O.

Organize daily business folder for manager review.

Prepare mid-day and close-out deposits according to policy and procedure.

Balance change fund daily.

Prepare tills with appropriate start bank.

Ensure accurate balancing of all Lowe's transactions and receipts.

Ensure good housekeeping standards are in place and programs, such as zone recovery, are executed daily to guarantee that

the store (including work areas) is clean and organized always.

Count money correctly and research discrepancies and accurately balance cash register contents.

Prepare daily summary files and maintain in neat and orderly manner.

Ensure customers are greeted immediately. Respond knowledgeably and promptly to all customer and employee questions.

Provided executive level of support to the Store manager and HR manager

Managed the Store manager and HR manager schedules, travel arrangements and the coordination of meetings and events.

Provides Administrative assistance to the store manager.

Prepare correspondence, reports, mailing and presentation materials.

Directing phone calls and others to areas where appropriate.

Prepare documents related to the routine projects.

Demonstrates deep knowledge of the laws and policies that affected the HR process.

Supervised and trained a team of associates.

Performed critical administrative work for associates and provides direct support to the store leadership team.

Developed and maintained schedules and assisting with administrative tasks related to staffing, training, payroll and variety of activities throughout the store.

Promotes a productive work environment by ensuring neat, clean and organized work space, common areas such as the training room and break room.

Education & Credentials

Georgia Southern University, Statesboro, GA Currently Attending

Bachelor of Arts in Criminal Justice

Awarded Deans List

Volunteer & Community Involvement

Advocate for Breast Cancer Awareness 2021

Skills & Computer Software

Data Entry/Collection, Policy/Procedure Development

SAP/SQL

Type 70 WPM

Advanced In Microsoft Office: Word, Outlook, Publisher, Excel, Access, Power Point

Exceptional references provided at time of meeting

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