ALICIA A. MOORE

**** ********* ****** *******, ** 32818 321-***-****

adw7y3@r.postjobfree.com

MEDICAL OFFICE CLERK

With experience in a multi-physician family medical practice. Known for dedication to providing premium patient care. Skills include:

— Medical Office Management

— Medical Records Management

— Data Entry (75 WPM)

— Bookkeeping & Filing

— Patient Scheduling

— Insurance Verification

— Patient Scheduling

— Patient Education

— HIPAA

Education

Certified in First Aid & CPR *** High School Diploma, Oak Ridge High School — Orlando, FL, 1996

Professional Experience

Vitas — Orlando, FL

Patient Care Secretary, January 2011-Present

Secretary responsibility for all patient care related clerical procedures and facilities communication between patients/families and other team members.

·Establish, maintain and close patient charts in orderly and timely manner displaying professionalism and accuracy.

·Maintaining daily schedule for all team members, handle all patient care data entry and performs receptionist duties as needed.

·Recertify patients for continuing service with Hospice every 60 days. Duties include but not limited to verification of benefits, medical documentation and billing. (Use of VX 3.0 system)

Dr. Denise Clark Family Practice — Orlando, FL

Office Administrator/Medical Coordinator, May 2007-2011

Serve as a key member of healthcare team for family medical practice. Assist physician as well as RN team in ensuring optimal patient care and smooth daily functioning of office. Key Results:

·Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed

doctors and nursing staff to focus on the health concerns of their patients.

·Demonstrated proficiency in Electronic Medical records (2007); Verification of insurance benefits of new & existing patients; including acquiring prior authorizations and expedite of STAT orders. Explanation to patient of benefits, EOB’s etc.

·Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Handled inventory & samples of medication.

·Facilitated trainings for new employees as well as performing interviews as needed.

Windermere Pediatrics — Orlando, FL

Office Clerk/CSR, April 2005 - April 2007

Front desk office clerk – Check in/out new and existing patients; insurance verification; regular office duties including faxes, phone, file patient’s charts.

Connextions — Orlando, FL

Insurance Verification Rep/CSR, December 2004 - April 2005

Obtain prior authorizations for all pharmacy facilities; including Caremark, Walgreens, etc.; assisted with pharmacy help desk – answering multiple questions pertaining to patient’s medication as well as benefit explanation.

The Place at Maitland — Maitland, FL

Medical Tech/Resident Assistant, December - April 2005

·Assist patient’s with administration of medication (dispensing, disposition & counting)

·Work one on one with physicians in retrospect to patient prescriptions being called in to local pharmacies, assisting with phone orders, inventory as well as regular office clerical duties.

References available upon request

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