Member Services Executive Assistant
Resume:
ANGELA G. DILLINGHAM
Chicago, Illinois 60644
Phone: 773-***-****
Mobile: 773-***-****
adw7wt@r.postjobfree.com
LinkedIn: http://www.linkedin.com/pub/angela-dillingham/30/386/864 CAREER SUMMARY
Project and Administrative Management Professional who can complete large complex projects on time with limited notice and under pressure. Experience includes project management, office administration and operations, meeting and event planning, policies, and procedures development. An excellent communicator, well organized, analytical person capable of working effectively with all levels. Recognized for adaptability, establishing strong professional relationships, sound judgment, confidentiality, organization, commitment, and superior teamwork skills. PROFESSIONAL EXPERIENCE
COMMUNITY COUNSELING SERVICES (CCS) FUNDRAISING, Chicago, IL 2021-PRESENT A global, non-profit consultation organization.
Operations Assistant 2022-PRESENT
Manage the daily operations of the Chicago and St. Louis offices. Train strategy and operations employees. Interact with vendors to maintain supplies and oversee office processes. Negotiate and maintain vendor contracts and relationships. Upgrade and implement our office infrastructure to a cloud-based system to further substantiate our hybrid environment.
• Streamline and integrate office applications and systems which has increased efficiencies and productivity levels by 70%
• Created an office manual, consolidating the standardized procedures, templates and best practices that resulted in a 25% increase in efficiency.
• Negotiated renewal, streamlined, and procured new vendors and contracts resulting in a 40% savings for the organization.
• Manage the operations and troubleshooting of the office technological systems and applications. Identifying systems and managing the logistics necessary to implement a full office hardware upgrade working with the IT department.
• Provide in-person technical support on behalf of the IT department troubleshooting applications and equipment.
• Train new Strategy and Operations administrative employees. Coordinate with building security for new employee clearance.
• Liaison with building management concerning office space and building safety, visitor/client access and implementing those procedures.
Strategy & Operations Assistant 2021-2022
Provide administrative support to selling executives. Manage executive calendars and schedules. Make travel arrangements. Provide support for special projects.
• Plan and implement logistics and materials necessary for meetings including preparing registration documents and materials for internal and client meetings, professional development, and events.
• Provided hybrid office support. Supporting additional projects and providing resources to additional members of the executive team as needed.
• Complete expense reports and timesheets. Created policies and procedures to standardize this process which resulted in improved overall efficiency.
ANGELA G. DILLINGHAM 2
AMERICAN ACADEMY OF MATRIMONIAL LAWYERS (AAML), Chicago, IL 2011-2021 A highly respected organization promoting professionalism and excellence in the practice of family law. Member Services Associate 2020-2021
Process candidate membership and admissions. Maintained admissions procedures and applicant records. Trained administrative assistants. Acquire materials and logistics planning for Academy conferences, meetings, seminars, training programs and national exams.
• Invented and developed virtual procedures due to the pandemic that further reduced the admissions process by 60%. As a result, these procedures have become permanent policies. Created documents to streamline and strengthen the admissions process resulting in a 25% - 30% efficiency increase.
• Developed an employee orientation package and trained new administrative assistants. Coordinated with building security for new employee clearance. Analyzed and reviewed potential hires with the Executive Director providing insight into requirements versus day-to-day operations.
• Work closely with the President-Elect, Chapter Presidents, Admissions, National Test, History/Photo, Diversity, and Membership Chairs in the recruitment, education, and retention of Fellows. Admissions & Meetings Assistant 2016-2020
Plan logistics for the Academy’s conferences, seminars, training programs, national exams, and Continuing Legal Education (CLE) approval. Process candidate membership and admissions. Developed and created procedure manuals that increased productivity, encouraged cross-training, and improved overall efficiency. Plan and implement logistics and provide materials necessary for all meetings including preparing registration documents and materials for CLE meetings and events. Standardized procedures, templates, and pre-packaged material kits, which resulted in a 15% increase in efficiency. Streamlined 40% of the membership process by creating and implementing templates and documents. Worked with the admission chairs to completely digitize the membership process. Created and implemented a plan to cut costs of CLE application fees by 40%. Cut monthly storage costs by 25% by digitizing office files. Working with IT developers to streamline and migrate eight systems to a new Your Membership system. Implementing more applications within Your Membership that increased efficiency within the entire organization between 45 – 60%.
Secretary/Receptionist 2011-2016
Managed general day-to-day operations of the National Headquarters, interacting with vendors to maintain supplies and overseeing office processes. Planned and implemented logistics that provided materials necessary for all meetings, including preparation of registration documents and materials for CLE meetings and events. Provided support to the Executive Director, Executive Assistant, Executive Committee and the AAML Foundation. EDUCATION/TRAINING
TRITON COLLEGE, River Grove, IL, Nursing Studies
UNIVERSITY OF ILLINOIS-CHICAGO, Chicago, IL, Nursing Studies DLA PIPER LLP (US), Chicago, IL, Webinar, and seminar courses featuring office software training. CCS FUNDRAISING LLP, Chicago, IL, Webinar, and seminar courses featuring fundraising training. SKILLS
Software Applications:
Zoom Platform, Stamps.com, SAP Concur, Skedda Scheduling System, Monday.com, Oracle NetSuite, Your Membership AMS, Microsoft Office 365, Adobe Creative Cloud, Adobe Acrobat, Microsoft Publisher, IMIS, Microsoft Visio, and Lotus Notes
Hardware Applications:
Zoom Phone System, Jabra 95 Headsets, Mac, PC, Ring Central Phone System, Nortel Phone System, AT&T(Lucent) Phone System 75, Cisco CallManager Attendant Console and IP Phone 7970 Series, Canon IVP900, Canon C5860I, Konica Minolta C759, Konica Minolta C3070/C3080, Xerox WorkCentre 7535, Pitney Bowes DM400 AWARDS
Thank You For Your Contributions For The Success Of Admissions During An Extraordinary Year 2019-2020 at AAML. The Customer Service Excellence Award for Chicago Telephone Banking Center at Bank One (now Chase). The President’s Circle of Excellence Incentive Award for 1999, 2000 and 2001 at Wesley-Jessen.
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