Marketing Internship Customer Service

HITESHI CHANDRESH DALAL

**************@*****.***

●D.O.B: 19th June 1996

●Gender: Female

●Nationality: Indian

●Marital status: Single

●Languages: English, Hindi, Gujarati, Marathi

●Leisure activities: Reading, practising rhythm instruments, watching cooking shows.

QUALIFICATION:

●Completed S.S.C in 2012

●Completed H.S.C in 2014

●Bachelor’s in mass media with specialization in journalism in 2018

SKILLS:

●C2 CEFR English certification

●Strong written and verbal communication skills

●Marketing

●Management

●Sales and sales management

●Presentation skills

●Lead generation

●Microsoft office

●Outlook

●Negotiation

●Vendor relationships

●Organisational skills

●Business development

●Content research and development

●Project management

●Client management

●Travel strategy

●Administrative skills

●Social skills

EXPERIENCE: 8 years

Content writing internship with Nisakii Infrastructure. Assisted in creating 3 architecture brochures in 2 months.

●Marketing internship with Hindustan Unilever Limited, for their brand Knorr. Visited 79 restaurants to meet with chefs and owners to gauge the market demand for instant curries and note first reactions as well as orders.

●Writer and creative associate for short films with The Underground Filmmaker’s production. Assisted in writing scripts, provided assistance in quality checks for client’s briefs in comparison with the final product. Contact vendors for shooting equipment, chasing receipts and maintaining spreadsheets.

●Active role in building Mango Studios from the ground up and fulfilled roles like creative supervisor in the office as well as executive producer on production set. Handled appointments, managed the studio and incoming/ outgoing clientele. Quality checks to make sure the client briefs aligned with the final product. Chased bills and made sure payments were made/ received on time.

●Handled setting up Content syndication department at Mango studios. Generating leads and contacting satellite partners to lease/ sublease of movies to buy/ sell and supervise sale contracts for the same.

●Hiring sales associates for the department and created sales processes while maintaining a clean CRM system.

●Focused on customer relationships and travel requirements when the department started turning profits and sales associates perfected processes.

●Handled calls, cold calls, pre/ post production and feedback, invoice emails, maintenance of vendor relationships.

●Worked with Teleperformance India as senior customer service executive for their UK based airline client (easyJet) during the pandemic in roles like ticket reservation calls, general help calls, escalation and resolution emails as well as outbound calls for rescheduling, cancelled flights due to lockdown restrictions and other escalations.

●Ghost writing content and travel coordination for a family travel company since May '21. Handling client relationships, assisting in creating travel itineraries, maintaining relationships with hotel contacts, generating leads and researching upcoming travel destinations, monitoring check-in/ check-outs, assistance in maintaining contacts and budget spreadsheets, reaching out to guests to ensure enjoyable experiences and taking care of any special requests.

Please get in touch for any clarifications.

**************@*****.*** 829*******

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