Service Agent Center
Resume:
BAKER ASPACIA
PROFILE
I have experience in office environments, the retail sector and service industries, giving me varied skills and the ability to relate to people from different backgrounds with ease. A conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills, eager to learn and take on every challenge with great enthusiasm.
EXPERIENCE
Oct, 2021 to Apr, 2023
CASH OFFICE ASSISTANT
Edgars
Duties & Responsibilities:
Responsible for account reconciliation which includes daily verification and correction of all monetary accounts
Investigates all cash differences and follow up with management on loss prevention
Responsible for ensuring the store is compliant for all audit points including cash office, employee files, (with Store manager’s assistance) Responsible for ensuring that invoices are dealt with in a correct way Completes all opening and closing procedures including banking, corrections and Payroll
Completes write-offs
Makes sure that all store transfers and price changes are being done in the correct way
Follows up with managers and staff regarding previous day’s cash errors Assists in daily operations of the store such as processing delivery, working on the fitting room and serving customers at the tills To understand and effectively follow all point of sale procedures Global Refund, VAT procedures, Customer Compliance, Till procedures Jun, 2016 to Apr, 2023
BEAUTY ADVISOR/COSMETICS 2IC
Estee Lauder/Edgars
Duties & Responsibilities:
Escalate serious and unresolved customer complaint to the manager Provide a high level of customer care and service
Demonstrate products through makeovers, cosmetics
demonstration, spray promotions and/or activities
Manage stock levels according to procedures – report on short, damage and expired stock to manager
Ensure merchandising and displays are set up attractively Maximise store income by achieving department, brand and vendor targets.
Keep up to date regarding products, brands and the retail industry Be responsible for all cosmetics, fragrances and beauty house promotions.
Adhere to policies and procedures, Health and safety rules and regulations
Sep, 2015 to Jun, 2016
MAKE-UP ARTIST/COUNTER MANAGER
INGLOT
CONTACT
adw7rv@r.postjobfree.com
EDUCATION
Jan, 2002 to Dec, 2002
Grade: 12
Hoërskool Pietersburg
Jul, 2018 to Jun, 2023
BCom Financial Management
University of South Africa
SKILLS
Interpersonal skills
Good organizational & Time
management skills
Problem solving & Strong
work ethic skills
Driver's license code 8
Microsoft Office
Project Management
SAP
call
Sep, 2010 to May, 2015
COSMETICS CONSULTANT(2IC)
Dischem Pharmacies
May, 2008 to Sep, 2010
CONTACT CENTER SERVICE AGENT
Eskom
Duties & Responsibilities:
Reporting of electrical faults (inbound and outbound). Inquiries.
Multimedia activities.
Customer retention.
Customer billing and applications.
Supervising distribution of workflow.
Jan, 2003 to Dec, 2004
PERSONAL ASSISTANT
Killy's Electrical
Duties & Responsibilities:
Office Management
Management of diary.
Travel arrangements.
Invoicing and payments.
Typing/Filing of documents.
Bookeeping
REFERENCES
JOOSEF PEMMA
Edgars
CATHERINE SIYOTHULA
Estee Lauder
NICO BARENDSE
Eskom
Contact this candidate