NAKESHA L. SMITH

Austell, GA ***** adw7rr@r.postjobfree.com Mobile: 404-***-****

OBJECTIVE

Mission motivated Quality Assurance Engineer seeking career opportunities where my technical and

Interpersonal skills may benefit the organization.

EDUCATION

Xavier University of Louisiana

Bachelor of Science – Computer Information Systems, Cum Laude, May 1995

TECHNICAL SUMMARY

Applications/Tools: Okta Identity Access Mgt Tool, AuditBoard, MS SharePoint, MS Teams, ServiceNow, UtilPro, WebEx, Skype, JIRA, Confluence, HP ALM, Ready API, SOAP UI, Test Complete, Quick Test Professional, MS Test Manager 2010, Bugzilla Defect Tracking Tool, SQL Server Mgt Studio, JBoss Application Server, PVCS, Caliber, VM software, MS Visual Studio, MS Visual SourceSafe

Platforms: Windows 10, Windows 7, 2000, ME, NT, XP, UNIX

Message Formats: ISO, Text Version 2, Text Version 1, Text Version 0

Databases: MS SQL Server, Oracle, Sybase

Programming Languages: Visual Basic 6.0, C, C++, SQL, HTML

Mobile Software: iOS 7, iOS 8, iOS 9.2, Android 5.1.1, Android 6.01 Marshmallow, Android 4.3 JellyBean, Android 4.4.2 Kit Kat

Mobile Hardware: iPhone 5, 6, 6S Plus, Samsung Galaxy S6 Edge, Samsung Galaxy S4, Nexus 5X, HTC One, LG G2, LG G3

Additional Training: ISQTB QA Certification, Test Estimation, Conflict Resolution, Requirements Documentation, Fraud Prevention/Anti-Money Laundering, Transaction Processing, PCI Awareness Training, IT Audit School

EXPERIENCE

SnapNurse Inc. Atlanta, Georgia

QA Engineer July 2022 – March 2023

Engages in daily testing of the SnapNurse Application / technology platform used to staff over 350,000 registered clinicians (i.e. Registered Nurses, Respiratory Therapists, Surgical Technicians, etc.) to short-term or long-term assignments in various hospitals, clinics and other healthcare facilities in the United States.

Tested multiple algorithms used to verify the professional certifications of healthcare professionals while accurately scheduling them to various assignments. The application also includes a client/clinician tracking system, credentialing & payment platform for mobile and web.

Additional responsibilities included:

Review requirements to assure requirements can be used to create test cases

Create test cases in Confluence and Testrail from JIRA requirements provided by business analyst.

Perform functional and production testing of nurse staffing enhancements, defects and requirements

Attend daily scrum meetings with senior management, project manager, developer, product management and other QA resources to provide status updates and discuss requirements, functionality, project schedules/timelines

Work with developers and project managers to develop, maintain and execute QA testing procedures

Review test results and provide feedback to QA lead and engineers when discrepancies exist

Create defects in JIRA to track and monitor pending fixes for software developers.

Regularly perform demo presentations of new upcoming production updates for senior leadership team (senior vice president, product leads & staffing recruiters) so that they can view the new functionality first hand before it is released.

Update release notes with descriptions and diagrams of new enhancements and defect fixes

Interactive Communications (InComm Inc.) Atlanta, Georgia

Compliance Analyst II March 2018 – June 2022

Responsible for taking initial ownership of the Encryption Key Management (EKM) initiatives and assisted with the controls baseline buildout. Works closely with various teams to define the tasks, milestones and track remediation efforts. Builds great relationships with IT partners while utilizing analytical thinking skills. Maintains a passion for process improvement and managing compliance and audit initiatives. Works closely with IT Leadership to interpret SOC I, SOC II, HIPAA, and PCI compliance guidelines.

Engage and collaborate with IT teams to address and meet compliance requirements, standards & policies

Map evidence to SOC I/SOC II Controls using AuditBoard, Smartsheet and SharePoint applications

Collaborate with IT Partners to collect Management Action Plans for SOC reports

Update findings and appendix tables within SOC report drafts

Works with IT teams across the global organization to develop and execute the IT Risk & Compliance Program

Use MS SharePoint & AuditBoard to create asset inventory for application ownership, resources, services and tools.

Provide feedback/information for assessments, policies, RFIs, RFPs and PCI questions.

Assist in the creation of company policies/standards to document and reinforce PCI compliance adherence

Plan and implement user access reviews and controls as a part of Identity Access Management Program

Establish KPI’s (Key performance indicators) to measure type, volume and delivery of requests with associated costs.

Assess the customer experience by implementing Governance, Risk and Compliance tools.

Routinely partners with internal & external audit teams to discuss & remediate evidence gaps for SOC Audits.

Review evidence (i.e. diagrams, work-flows, documentation, etc.) submitted by Dev-Ops teams to ensure privacy & accuracy

Compile RFIs from previous years to create Standardized Responses Repository (Approx. 1100 responses)

Map policies & standards to standardized responses

Identify policy & standards expiration dates for continued update of the documents to ensure mapping accuracy

Create incident tickets for Dev-Ops Teams to assign, request and track evidence

Conduct presentations for managers, directors, vice presidents/sr. vice presidents to introduce audit annual review process

Create the team’s weekly reports to document and report the projects, challenges and collaborations on multiple tasks.

Attend training sessions, webinars to increase compliance, risk and governance knowledge.

Interactive Communications (InComm Inc.) Atlanta, Georgia

QA Engineer (Terminal Platforms) July 2015 – March 2018

Engages in daily VTS (Virtual Terminal System) Scrum meetings to stay informed on requirements, issues, defects and upcoming code/feature changes. Also receives feedback/suggestions from Business and Development teams specifically on what current requirements to test consider their input on where to apply testing focus. Regularly uses scrum meetings to provide verbal "heads up" of QA intentions for testing deadlines, test data issues and assistance needed from the teams; Use emails/status reports to provide bullet points of current testing progress, road blocks (if any) and QA's next ; Use scheduled meetings/test case reviews to get insight/feedback and training from the business & development teams to provide insight on how to more efficiently test the applications; Defers to my team lead/management team to communicate roadblocks, critical issues and additional information (our QA Best Practices, guidelines, etc.) to the project teams.

Works with QA Lead to create status reports to address critical/pressing issues

Used conflict resolution to respond to Development lead when QA LOE/ test coverage was being questioned.

Regularly discuss/train off-shore QA resources, intern and QA automation resource to train them on web applications.

Relay documentation, test data to ensure validation of web-application on multiple internet platforms

Attend additional meetings (DDP, Requirements (Sprint) meetings) to increase my knowledge of the application.

Reported defects for regression issues which the Dev team were not already aware of (error message responses, internet browser dependencies).

work with business and development team to discuss known defects and testing gaps in our regression process; Created an email to VTS project team (before the current VTS Sprint 15.5.0) with the intent to:

Address test gaps that we must include in regression test cases

Document out of scope VTS functionality and state why it is no longer a part of our test process

Capture pertinent information in test data spreadsheets, JIRA tickets for known issues, Additional cross-training for our QA resources on VTS (Entry Point Testing, Fraud Kettle Application, Administrator User Profile, Foreign languages)

Train intern on VTS project while still testing on mobile applications and VTS sprints.

Assigned QA off shore resources the responsibility to write test cases for different sections of the application (foreign languages, administration, test gaps) so that I could manage more pressing deadlines for another project.

Creating new JIRAs of known regression defects to properly track for the project and hold our project team accountable to get them fixed.

Interactive Communications (InComm Inc.) Atlanta, Georgia

Mobile QA Engineer April 2013 – June 2015

Created mobile test strategies via test plans, test cases/use cases for web, development, UAT and production environments

Created test matrix (user name, department, mobile device, phone carrier, threshold amounts, etc.) for mobile team

Updated test cases to streamline for JIRA application (test case repository). Created test accounts data (name, address, password, security questions/answers, DOB, SSN, employment info, referral info, banking info, etc.) to submit to DFC personnel for DFC Titanium Mobile project. Partnered with member of DFC Titanium development team to validate API Calls (create account, get balance, create payment, reverse payment, create adjustment, reverse adjustment, update account, get account overview, get card, add card, create card transfer, get alerts, set alerts, etc.) using Galileo test tool. Performed verification testing for UI Design of mobile applications (DFC Titanium, Momentum, Jackson Hewitt, LYFE, MyVanilla, and Mobile Mgt Systems) Additional tasks include:

Set up Cisco AnyConnect VPN mobile application on Android and IPhone test devices

Partnered with QA Team member and Corporate buyer personnel to purchase mobile team test phones (Android and IPhone)

Dedicated weekends, evenings, overnight to test UAT & production for mobile applications to meet changing deadlines.

Works with QA Team member to create list of issues/defects which need to be fixed by mobile development in next release of mobile applications.

Updates JIRA test case repository & HP ALM with pass/fail statuses, defects, new features, enhancements to help create a more robust, reliable and user friendly mobile application

Routinely runs regression testing for all mobile apps to ensure functionality remains stable for all software releases/upgrades.

Updates timesheet in Project Server to appropriately track time spent on multiple mobile projects.

Participates in project weekly scrums/conference calls to provide updates concerning risks, scope changes and testing timelines of mobile applications.

Install mobile applications software releases to mobile devices via Testflight (IPhone/Android Beta testing tool)

Routinely follow up with Design and Dev team members to receive input/feedback on JIRA ticket enhancements/new features. (interpersonal skills)

Participate in impromptu Mobile Team mtgs to provide feedback to leadership team about mobile issues/concerns as well as future technologies in mobile commerce. (communication).

TerraGo Technologies Inc. Atlanta, Georgia

Mobile QA Engineer June 2012 – March 2013

Execute a comprehensive test strategy to deliver quality commercial GIS software for the Samsung Galaxy Tab Android Mobile device. This geospatial software allows users to interact with GeoPDF (JPEG map) files and .twz (attachment) files on an Android device. Users can access, update, personalize and share current location-based data (forms, photos, audio, video, hyperlinks) among field users and export it back to the enterprise. Geomarks such as points, polylines and polygons may also be attached to a map which contains various attributes about that particular map location. This technology is used by defense, intelligence, crisis management, utilities and organizations with a mobile workforce. Other tasks include: Validate the accuracy of attachment files present on the mobile application. Execute performance tests to quantify load times of geospatial maps on the mobile device. Verify longitude/latitude coordinates appear on mobile maps in accordance with WGS84 Decimal Degrees and Military Grid Reference System (MGRS). Additional QA tasks:

Commercial/Packaged software testing of mobile products and GUI applications in an agile environment

Successful functional, system and regression testing of geospatial functionality on the Samsung Galaxy Tab 7.0 Plus (3.2 OS) and Samsung Galaxy Tab 2 Plus (4.1.1 OS) Android mobile devices.

Create and update test cases and test estimates in MS Excel.

Deliver test status in daily and weekly team scrum meetings.

Ensure Android mobile functionality is in compliance with requirements provided by product management team.

Verify known issues, limitations and dependencies listed in the TerraGo Mobile release notes and user guide.

Use Microsoft SharePoint to store test cases and checklist documents

Identify, log, track and re-test software defects in the Bugzilla defect tracking tool.

Validate the install, upgrade and removal of software from (Android) mobile device via the execution of .bat files

Collect structured/unstructured data (forms, photos, audio, video, hyperlinks, coordinates, attributes) for Android.

Use Acrobat Adobe Reader and Internet Explorer to view/track map coordinates and GPS functionality in Google Maps

Validate geospatial map projections, GeoMark data and map attributes on Android (mobile) device

Validate PDF file support, mobile device settings and user preference updates on the Android device

Import, export and archive map and attachment files to the mobile device

Validate accuracy of GUI web application to remotely import, export, delete and archive files on Android device

Use 3rd party applications (MyFiles, OI File Manager) to upload, delete and modify data on Android

Submit and maintain tasks in Version One time tracking application.

Collaborate with software development and technical writing teams to verify defects, known issues and potential risks.

Use product management and customer feedback to deliver a more robust, quality mobile product.

Veredus Corporation - TMX Finance Alpharetta, Georgia

Quality Assurance Analyst Dec 2011 – Apr 2012

Create and execute test cases in Microsoft Test Manager 2010 for the TLPRO ATLAS 4.3.0 customer service application. This application is used to submit data and perform services for new and potential TitleMax customers. Specific QA tasks include: submission of customer/co-borrower data, employer data, personal references, vehicle information, finance information, and the appropriate documentation, etc. Approve/deny customer applications for TitleMax title loans. Accept customer payments in various tender types (cash, check, debit, certified check, money order). Issue loan checks. Void customer loans. Adjust customer payments. Create daily deposits. Request approval for vehicle repossessions. Approve vehicle repossessions. Additional QA tasks include:

Validate user application permissions at multiple levels as a: customer service representative, assistant store manager, store manager, store manager trainee, district manager, regional manager and administrator.

Validate customer data in SQL Server Management Studio 2008 using SQL queries.

Submit and re-test defects in Microsoft Test Manager 2010.

Identify defects in TLPro ATLAS application and notify QA Lead.

Perform functional and regression testing in new software builds.

Provide status of QA activities to QA Lead.

Assist QA team members with regression testing as needed.

Estimate test efforts required for QA tasks.

Assess risks/impact associated with defects.

Manipulate data within the TitleMax Corporate Functions application which includes: creation of bank accounts, search and review title or store information, and edit store information.

Global Payments Inc. Atlanta, Georgia

Sr. Quality Assurance Analyst April 2007 – Oct 2011

Responsible for the successful validation of debit/credit transactions which are processed via various card issuers (AMEX, MasterCard, Visa, Discover, Diners Club, Debit, EBT, etc.). Tests the overall accuracy, quality and security of current and legacy software and their platforms which provide transaction authorization and batch settlements. These platforms included validation of host processing systems, customer/merchant applications and point-of-sale applications for the U.S. and Asian Pacific markets. Create test cases to validate business requirements based upon our customers and stakeholder’s specifications. Verify that transaction data is transferred successfully via different message formats (ISO, Text Version 2, Text Version 1, Text Version 0 and XML). Additional tasks include:

Create and validate test cases for software change (change control) requests.

Test transactions to simulate the basic functionality of debit/credit card transaction processing (manual purchases, swiped purchases, adjustments, refunds, pre-authorizations, post-authorizations, balance inquiry, voids, EBT Food Stamp Sale, EBT Food Stamp Return).

Work diligently with the assistance of software tools such as HP ALM and SQL Developer to perform tasks in accordance with the Software Development Life Cycle (SDLC).

Execute manual and some automated test cases for a comprehensive coverage of business requirements.

Use education and work experience to effectively perform the following types of testing: smoke, functional, regression, negative, boundary, ad-hoc, agile, automation, production, deployment

Implement UNIX commands to convert data files from Version 2 ISO into Version 0, 1, and 2 Text formats

Review transaction data log files and test results for ambiguities and defects.

Report, escalate and resolve software issues when necessary

Take ownership of assigned tasks and develop a plan of action

Support a culture of teamwork which balances each analyst’s autonomy with team goals

Contribute to the customers’ delight with our company

Perform duties in the interest of the end-user.

Perform effectively in both ambiguous and stressful situations

Adapt readily to changing work demands

Work to improve the software/validation process to reduce testing time.

Allconnect Inc. Atlanta, Georgia

Lead Quality Assurance Analyst Oct 2006 – March 2007

Created and executed test cases in support of a call center application used to set up utility services (i.e. electricity, natural gas, cable, phone, etc.) for customers nationwide. Simulate tests for customers being transferred from service providers (i.e. Duke Energy, Bellsouth, Cox Cable, Verizon) to the call center. Coordinated production testing for software releases containing enhancements and new functionality. Provided test estimation proposal. Temporarily took on some managerial tasks for QA team while management was on two month leave. Additional tasks included:

Defined areas of responsibility for team members for regression and production testing.

Assigned software release defects to team members for validation.

Facilitated team status meetings.

Discussed test plan strategy documentation

Updated test reports to reflect regression testing, new test scenarios, additional application screens, enhancements and defects tested.

Added new test cases to regression suite.

Assisted in the creation of new test deliverables.

Followed up with team members to answer questions, handle administration tasks and provide documentation/input as needed.

Created release notes documents which outline new and existing functionality for each software release. It is distributed bi-weekly to our business partners and customers.

Verified the accuracy of emails generated and sent to new customers when they set up utility services.

Verified that cable providers (Time Warner, Charter, Cox, Comcast, Mediacom, etc.) have active service in new residential neighborhoods.

The Home Depot – Store Support Center Atlanta, Georgia

Quality Assurance Analyst June 2003 – Sept 2006

Was responsible for helping to drive projects and bring value to Home Depot through operations. Specifically, responsible for implementing software quality through process improvements across the Software Development Life Cycle, ensuring adherence to the defined methodology and coordinating/executing the User Acceptance Test Phase. Additional tasks included:

Reviewed system requirements documents and system external specifications of new and/or legacy systems

Worked with development and business representatives to understand user requirements and the design of their software solutions

Verified that business requirements are interpreted correctly in design results

Identified, distinguished and analyzed multiple components of potential problems and draw competent conclusions

Created test case scenarios which accurately depict expected system responses

Used HP ALM to insert/update test cases, track defects and generate reports.

Estimated testing efforts based on requirements and project scope

Evaluated scope changes and their impact on testing efforts/project timelines

Managed testing resources and timelines

Informed project team when issues arise

Conducted test case reviews with project team

Performed regression testing to confirm proper functionality of existing system components

Maintained current knowledge of relevant hardware and software applications

Evaluated potential for automation of system components for testing purposes

Facilitated User Acceptance Testing kickoff meeting/status meetings

Assessed readiness of system for store deployment

Assessed risks associated with software deployment with outstanding defects

Spent quality time in the stores to forge and maintain strong partnerships with store associates

Strengthened existing partnerships with the Business and IT organizations

Maintained store stability and operations

Provided support for emergency fixes to existing applications

Focused HR Solutions Atlanta, Georgia

Quality Assurance Analyst/Contractor Jan 2003 – June 2003

Assisted QA Team Lead in the user acceptance testing of Point of Sale software releases. Additional tasks included:

Utilized HP ALM for test case creation, implementation and defect tracking

Reviewed test plans and requirements documentation

Performed system test defect review and validation

Created transactions on the register and in store processor (Refund/Re-ring, Install, Delivery, Special Orders, Electronic Deposit Automation) for Special Services

Reported software problem reports and escalate showstoppers to the Testing Team lead

Performed regression and acceptance testing of software releases

Balanced cashier transactions created in Point of Sale software releases

AT & T Government Solutions, Inc. Fort McPherson, Georgia

Quality Assurance Analyst/ Technical Support Oct 2001 – Dec 2002

Created and implemented test cases in support of the Army Reserve Component Automation System (RCAS) and the Permanent Order System (POS). Also provided technical support for over 300,000 active duty reserve soldiers. Additional tasks included:

Documented test processes, test cases and test plans

Assisted with functional/field training and regression testing

Built software controls, Microsoft Transaction Server pieces and web pages using RoboHELP HTML editing engine

Provided record defect documentation and assist with problem resolution for field testing

Maintained requirements document library

Developed and document system procedures and troubleshooting techniques

Provided phone and help desk support for local and off-site users

AT & T Government Solutions, Inc. Fort McPherson, Georgia

Configuration Mgt. Specialist Nov 2000 – Oct 2001

Maintained software licenses, Rational database, documentation and user permissions using VB Script. Additional tasks included:

Co-developed a manual for customers to navigate through defect-tracking software

Co-developed functional requirements document library to be used by requirements analysts

Track engineered change proposals and configuration items using Rational ClearQuest Designer

Transferred software from development, to testing, and lastly to deployment

AT & T Government Solutions, Inc. Fort McPherson, Georgia

Software Developer Oct 1997 – Nov 2000

Developed and tested Active X components for an n-tier object-oriented application to produce military orders. Additional tasks included:

Created MS Crystal Reports and Data Dynamics Active Reports to print database orders.

Maintained mission-critical software to assist the army in the training of combat-ready soldiers, leaders and units.

Assisted the methodology for unit commanders to effectively maintain information to meet wartime missions.

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