757-***-****

A dedicated professional with demonstrated success in customer

service, accounts receivable and administrative support. Fluent in English and Spanish with a proven ability to maintain professional communication and commitment to providing outstanding personalized customer service.

Authorized to work in the US for any employer

Wanda

Isales

Creative Director

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Objective

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Experience

Diamond Nutrition Counseling /Administrative Assistant

(temporary)

2022

Created progress reports for dieticians by performing grammar checks as well as updating the dietician of changes needed or any missing information on the progress report via email. Uploaded Reports to patient's chart for their most recent visit with the dietician to their primary care physician using Epic and Mainline Health Database. Created and uploaded referral status report to the patient's chart and uploaded the status of the referral to the primary care physician. Sent Patients intake forms as well as used CardKnox for credit card payments for cancellations. Factual Data / Remote Bilingual Representative (temporary) 2021

Provided bilingual customer service. Assisted customers with obtaining their credit report. Answered questions related to credit reporting and assisted customers with the dispute process. Escalated customer issues as needed.

Genesis Portable / Administrative Assistant

2017 - 2021

Provided telephonic and chat-based customer service. Provided information, scheduled installations, and provided color schemes for buildings. Assisted manager in coordinating delivery and payment of products. Received payments and entered into Quickbooks. Approved payables and receivables through Quickbooks. Created inventory and updated sales reports.

Voice Log / Verification Specialist

2008 - 2009

Provided bilingual live verification calls for telephone companies and other service industries looking to help combat sales fraud. United States Air Force / Sergeant, Traffic Management Officer 1999 - 2007

Provided soldiers with itinerary and flight information to destinations. Organized warehouses and tracked inventory of shipments. Received shipments. Provided secret security clearance and access to the flight line. Reported and wrote yearly procedure reviews and changes. ㅡ

Education Thomas Nelson Community College / coursework HAMPTON, VIRGINIA

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Software Skills • Microsoft Office Suite

• Customer Account Software

• Accounts Receivable

• Android

• iOS

• Live Chat

• Active Directory

• Help Desk

• Kalix

• Epic

• Mainline

• CardKnox

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Language English - Fluent

Spanish - Fluent

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