Customer Support Senior
Resume:
M.Arivazhagan.
Mobile no: +91-950*******, 637-***-****
E-mail: ***************@*****.***
Career Objective:
To synergize all my strengths and resources available to work with complete perfection and professionalism.
Solid track record of consistent, excellent performance in TMS, HTMS & ETC
Experience:
9 Years experience in the field of Toll Plaza System Engineer
Educational Qualifications:
BCA from Peiryar University Salem April 2010.
Technical Skills:
Toad for Oracle 11.5, Database Management .
Network Peripheral - LAN,WAN, Wireless Network.
Knowledge of Windows XP,2007,2008,2010 Windows Server Standard, Enterprise 2003,2008,2012,2019.
Present Employment:
Organization - Comvision India Pvt Ltd (TK Toll Road Private Limited)
Period - Mar’2021 – till
Position - Senior Site Engineer
Place of working- Tamil Nadu.
Job Responsibilities:
Installation of AVC Profiler scita.
Installation of Windows server 2019.
Installation Commissioning of New Toll system.
Installation of IP Cameras.
Preparing Daily Report for ETC and TMS.
Installing and configuring the ETC Readers.
Solving the Hardware and software issues related to Tolling system, ETC&TMS system.
Maintain the continuity of Tolling system ETC &TMS system.
Cabling connection and termination.
Present Employment:
Organization - VaaaN Infra Pvt Ltd (TK Toll Road Private Limited)
Period - Jan’2015 – Mar’2021
Position - Senior Customer Support and InstallationEngineer
Place of working- Tamil Nadu.
Job Responsibilities:
Installation Commissioning of TOLL,ETC,TMS and WIM system.
Preparing Daily Report for ETC and TMS.
Installing and configuring the ETC Readers.
Solving the Hardware and software issues related to Tolling system, ETC&TMS system.
Maintain the continuity of Tolling system ETC &TMS system.
ETC Cabling connection and termination.
Checking BLT files are updating at LANE
Manage the Toll Plaza LAN, backbone and ensure their availability and performance as per the requirements
Planning, implementation, troubleshooting, monitoring and reporting of maintenance (routine and breakdown) activities for all hardware and software.
Desktop Management: installing/configuring/troubleshooting the desktop/laptop/workstations/printers which are part of the toll plaza office automation system.
Configuring and installing ETC Platino Handheld Reader with wifi,
To train the operator to use the Toll TMS, ETCFastag and HHM system.
Installing and configuring AVC Board, HCU Board, IP Camera and DVR.
Administrating and Designing LANs, WANs, and Internet/Intranet.
Responsible for communication protocols, configuration, integration & security.
Upgrading and repairing faults on systems, networks & peripheral equipment.
Network Printer Sharing and configuration
Managing and Maintaining the Server’s, PC’s, Router’s and Switches.
Troubleshooting of Desktop, Laptop and Printers.
Solving the Technical issues related to Oracle Database Management.
Hardware and software installation.
Perform major and minor Preventive maintenance and repairs and troubleshooting the issues.
Maintain the system round the clock with their optimally functional.
Previous Employment:
1.Organization - iGate Infrastructure Management Services Ltd (NK Toll Road Limited)
Period - May 2013– Jan 2015
Designation - Associate Engineer
Place of working - Namakkal.
Job Responsibilities:
Hardware devices installation like Automatic Vehicle Classifiers, AVC Sensors, Loops,
Dy-nax Sensors, Automatic Lane Barriers, Foot Switches, CCTV Cameras regarding TMS.
Configuring of IP based camera and keyboard which is used in tolling and assembling of tolling IPC...
Perform major and minor Preventive maintenance and repairs and troubleshooting the issues.
Solving the Hardware issues related to Tolling system TMS & HTMS system
Involvement in point wise testing of Cables like, CAT5 and CAT6 etc.
Coordinating with the Vendors, Escalating the technical issues
Link and performance monitoring of Systems/Services with monitoring software.
Providing support & consultancy to customers for hardware, software & technical aspects.
Support and Maintenance of Microsoft Windows XP & 2000 based Systems.
Providing solution & assistance to users for tolling end user.
Maintaining the Toll Systems to function smooth.
Preparing reports and submitting to the concerned authorities.
Installation and troubleshooting of different application software using remote connection tools. (VNC, Microsoft Remote Desktop Connection etc.)
Installed software, patching, upgrading and maintenance of operating system.
2.Organization -CARE IT SOLUTIONS Pvt. Ltd (NK Toll Road Limited)
Period - May 2012– Apr 2013
Designation - Customer Support Engineer
Place of working- Namakkal.
Job Responsibilities:
Installation and Maintenance of AVC, TLC, and other I.T Equipment.
To supervise the Functionalities of Tolling System equipment’s and TMS applications.
Preparing daily check list and Daily Fault report
Daily checking AVC sensor alignment
Preparing the monthly Report
Handling the office network, Server, network monitoring and troubleshooting.
To look after the technical store and to ensure that the store items/spare are maintain properly.
Implementing of HUB cascading, crossover cable, straight through cables.
Coordinate with vendors, escalating the technical issue.
To establish a backup and recovery procedure for tolling data.
Trainer for new staff.
Strengths:
Commitment towards work
Positive Attitude
Personal Profile:
Date of Birth : 15/03/1989
Father’s Name : K.Manickam
Language : Tamil, English
Address for Communication : Thanangkadu,
Kamalapuram, Omalur,
Salem (Dist),
Tamil Nadu.
Contact Number :+91-950*******.
Declaration:
I hereby declare that all the above details are true to the best of my knowledge.
(M.Arivazhagan)
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