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ANDREA K. EISELE

Pinckney, MI ***** 734-***-**** adw7qr@r.postjobfree.com linkedin.com/in/andrea-eisele/ Data Entry Clerk

Disciplined, detail-oriented, and self-motivated problem solver accustomed to providing outstanding service to stakeholders at all levels, including co-workers, subject matter experts, and managers. Honed communication skills and ability to use audience- appropriate terminology to effectively discuss complex topics, schedule meetings, and resolve concerns. History of stringently adhering to company policies, standards, and best practices to deliver high-quality outcomes. Capable of thriving in self-directed and team-oriented roles.

Key Skills

• Customer Service

• Problem Solving

• Time Management & Organization

• Confidentiality & Discretion

• Relationship Building

• Written/Verbal Communication

• Accurate Documentation

• Scheduling

• Research & Investigation

• Meeting Deadlines

• Following Guidelines

• Cross-functional Teamwork

TECHNICAL PROFICIENCIES: MS Office Suite (Word, Excel, PowerPoint, Visio) Axxess Care Centrix EPIC Electronic Health Records (EHR) Adobe Acrobat Health Care Synergy Zoom FileMaker Pro Professional Experience

AxioBionics, Ann Arbor, MI 2022

Office Assistant

• Answered telephone inquiries about AxioBionics medical device equipment.

• Scheduled in-person and telehealth appointments for new and current patients.

• Entered patient demographics including protected health, physician, and insurance information in FileMaker Pro.

• Scanned and uploaded patient-, medical-, and service-related document to FileMaker Pro. The University of Michigan, Ann Arbor, MI 2022

Clinical Subjects Coordinator- Oncology, Clinical Trial Support Unit

• Read patients’ medical charts to locate and enter their clinically significant data into a Clinical Data Management application used for clinical trials.

• Determined patient eligibility for clinical trials. Kaizen Home Care, Saline, MI 2021

Office Staff (Intake & Referral)

• Monitored EPIC for patient referrals for home health care from St. Joseph Hospital and individual physicians.

• Gathered and forwarded comprehensive information for new clients to Director of Nursing – including eligibility, progress notes, and insurance approvals – and accurately documented patient information in Axxess upon intake.

• Obtained approval from insurance companies, such as BCBS and Priority Health, and used Care Centrix to receive Medicare approvals.

• Demonstrated excellence attendance, adhered to highest standards of professionalism, and supported team success by conducting filing and faxing as needed.

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Evangelical Homes of Michigan, Saline, MI 2019 – 2021 Life Enrichment Coordinator

• Planned, scheduled, and facilitated diverse, stimulating activities in collaboration with teammates for 34 residents at memory support center.

• Drew on knowledge of medical terminology, compassion, and interpersonal skills to help personal assistants care for residents during COVID-19 lockdown.

The University of Michigan, Ann Arbor, MI 2010 – 2018 Administrative & Project Coordinator / Technical Editor – Environment, Health & Safety (EHS) (2015 – 2018)

• Collaboratively organized and edited website content containing approximately 70 topics to improve accuracy, usability, and readability.

• Created form and procedure to facilitate fulfillment of material safety data sheets (MSDS) requests. Clerk B – Michigan Medicine, Occupational Health & Safety (2016)

• Helped set up and break down flu clinics, packed medical supplies and computer equipment for distribution, and replenished each station.

• Verified participant employee status and entered information into database. Memory Program Specialist – Silver Club Memory Programs (2010 – 2015)

• Provided outstanding customer service while facilitating activities for people with memory loss and creating safe and stimulating environment aligned with interests and abilities.

• Helped write member care plans, thoroughly documented changes, and promptly liaised with families regarding questions and concerns.

• Backed up administrative assistant by maintaining client attendance and billing records, ordering meals, and expertly fielding program-related inquiries.

Additional Career Success

Information Developer, Sterling Commerce, Ann Arbor, MI: Wrote, compiled, and edited training manuals for Electronic Data Interchange, document exchange, and warehouse management software applications. Education & Credentials

Bachelor of Science

Oakland University, Rochester, MI

Associate of Arts – Scientific & Technical Communications Washtenaw Community College, Ann Arbor, MI

AAPC Certification for CPC Physician-Based Medical Coding

*Coursework: medical terminology, anatomy, pathophysiology, and using ICD, CPT, and HCPCS code books. Professional Development

Leading Through Respect Speech and Inclusion Teach-Out Series Microsoft Word and Excel Training Writing and Designing National Institutes of Health Proposals Workshop Basic Nursing Assistant Skills Health Care Terminology Professional Affiliations

Member, AAPC, 2020 – Present

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