Service Representative Desk Receptionist

CLARIBEL JIMENEZ

*** ******** ** #*** *********, Ca, 92054 H: 714-***-**** C: 714-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

-Qualified and experienced Chiropractor with almost 10 years of experience.

-Have had my own practice and management of other offices where I was the main treatment doctor.

-Personable and professional..

-Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.

-Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments

-Excellent communicator with 10 years in a demanding call center environment as a Customer Service

Representative.

-Patient and empathetic with extensive background in conflict resolution and customer care.

- Desires a remote Chiropractor position

SKILLS

Trusted key holder, experience in food industry, creative, problem solver, exceptional memory skills, exceptional communication skills, coachable, quick learner, self-motivational, strong client relations friendly and pleasant Training development aptitude, polite, proficient in cash management, hard worker, local/state health laws knowledge, experience in taking food orders, cash flow management, cash register skills, credit card processing, multi-line phone talent, medical terminology knowledge

Doctor of Chiropractic, 02/2022- present

Nuspine Chiropractic - 1330 E. Vista Way Ste. 5, Vista, Ca 92084

I am the current main chiropractor at this location. I am in charge of all staff and patient’s treatment plans and care. I make sure all daily office duties are completed correctly. We provide wellness adjustments for our patients.

Doctor of Chiropractic, 09/2021-02/2022

Spinotamy-12568 Washington BLVD Suite 202., Los Angeles, California 900**-***** Sherman Way Suite 250., Van Nuys, California 91405

I was the main chiropractor in the Culver City location. I was in charge of all patient’s care and treatment from beginning to end. Specialized in spine and disc injuries. Also created treatment plans for each patient on a case by case basis.

Cashier/Customer Service Representative, 05/2006 to 10/2011

Costco Wholesale Warehouse – 900 S Harbor Blvd. Fullerton, Ca 92832

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information. Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Provided ongoing guest service, including giving fashion advice.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment. Routinely answered customer questions regarding merchandise and pricing. Achieved sales goals and service performance requirements through new customer sales. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Participated in physical inventory counts every year. Set up and explained new membership contracts.

Front Desk Receptionist, 02/2013 to 12/2013

Southern California University of Health Sciences Health Center – 16200 E Amber Valley Dr. Whittier, Ca

90604

Answered an average of 20 calls per day by addressing patient inquiries, solving problems and scheduling appointments. Greeted patients entering the health center to ascertain what each patient wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted patients in person and via telephone. Provided an elevated patient experience to generate a loyal patient base. Handled daily heavy flow of paperwork and filing of patient files. Checked-in and checked-out patients. Handled payments and super bills. Directed calls to appropriate individuals and departments. Asked open-ended questions to assess patient needs. Did appointment reminder calls as a curtsy to the patient.

Chiropractic Extern, 12/2014 to Current

Dr. Stephen Orlow Chiropractic Office – 1011 West La Palma Ave Anaheim, Ca 92801

Treat patient's injuries with chiropractic treatment

One on one interaction with patients in a professional setting. Patient history taking, orthopedic, neurological, physical examinations according to the chief complaint.

Treat patient's chief complaint with physiological therapy and therapeutic exercises.

EDUCATION

Bachelor of Science: Kinesiology, 2009

California University of Fullerton - 800 North State College Boulevard, Fullerton, Ca 92831

Doctorate of Chiropractic: Chiropractic, 2014

Southern California University of Health Sciences - 16200 East Amber Valley Drive Whittier, Ca 90604

CERTIFICATIONS

CPR Certified

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