Medical Assistant Customer Service

GISELE JILL OLIVACCE

**** **** **** ****** ******** NY 11236 929-***-**** ***********@*****.***

EDUCATION:

ALLEN SCHOOL OF HEALTH SCIENCES, Brooklyn, NY 10/22 - Present

Medical Assistant Program, Diploma in Progress

Certified in CPR, Allen School, Brooklyn, 2023

Honor Roll at Allen of Health Sciences- Modules, (October 2022- March 2023)

DISTRICT 79, ADULT EDUCATION, Brooklyn, NY 2019

High School Diploma Obtained (General Studies).

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS AT ALLEN SCHOOL:

Perform Phlebotomy

Visual Acuity

Basic Lab tests

EKG/ECG

Pulmonary Function Tests

Patient Histories

Vital Signs

Dermal Skin Punctures

Front Office Duties

Basic Hematology

Basic Injections

Medical Terminology

Sterilization of instruments

Clinical Chemistries

Confirming Appointments

Basic Urinalysis

Specimen Collection

CPR Performed

WORK EXPERIENCE:

AMAZON, Brooklyn, NY 06/20 – 02/23

FC Associate, Direct 1

Managed and supervised offloading pallets with produce, packing, grading and ensuring quality

Trained and assisted staff with computer usage, printing labels for produce items v

Maintained inventory control and quality assurance

Created, maintained and entered information into databases

LEAGUE TREATMENT CENTER, Brooklyn, NY 10/21 – 02/23

Teacher’s Assistant

Collaborated with instructors to develop teaching materials and customized resources to the students' need

Cooperated with the teachers to create lesson plans and fun activities according to individual needs

Produced workbooks to improve a student's knowledge of a lesson

Added visual aids to promote a student's comprehension or develop exercises to aid students in learning

HEATHER F. FELIX EVANS CHAMBERS, Brooklyn, NY 10/08 – 07/16

Legal Secretary

Typed out between 25-50 court statements and legal documents on a daily basis

Prepared invoices and vouchers,, financial reports and evaluation, prepared salaries

Provided customer service to 20-25 customers on a daily basis via telephone, in-person and email about their court cases, updates, upcoming court dates, payments to be made

ADDITIONAL SKILLS CERTIFICATION:

Knowledge in EHR, MS Word, Power Point, outlook with typing Speed 40 wpm.

Familiar with OSHA workplace safety and HIPAA issued guidelines.

Able to handle customer complaints in a polite and empathetic manner.

Committed to the company's mission and able to take ownership of the job.

Appreciation award for steadfastness, loyalty and enduring commitment, 2016

City Council Speaker’s Achievement Award, 2019

NYC SED - Certificate of Violence Child Abuse in School prevention and intervention, 2022

NYC SED - Certificate of Completion in Dignity for all Students Act. (DASA), 2022

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