Salesforce Administrator Project Manager

Silver Spring, MD *****

Tel: 240-***-****

***************@*****.***

Objective:

Salesforce Certified Administrator/Consultant expert with Project Manager Experience. Proficient in troubleshooting Salesforce, Implementations, Gathering Requirements, configuring Salesforce applications, and working with a variety of Apps to improve adoption and end user experience. Adaptive person with proven excellent customer centric focus.

AREAS OF EXPERTISE and APTITUDES

SALESFORCE CERTIFIED ADMINISTRATOR/CONSULTANT with experience with the NPSP, HEDA, INTERACTION, SALES and SERVICE Cloud. Manage and Create Salesforce Standard Objects and Custom objects, Workflow Rules, Lightning Process Builder, Approval Process and Flows. Configure: Page layouts, Record types, Data Fields, Tasks, and Emails. Proficient in creating and maintaining: Users, Profiles, Roles, Records and Field-Level security, Data loader and Import wizard, AppExchange, Reports and Dashboards)

Certifications And Technical Skills

Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Salesforce Certified Sales Consultant

Microsoft 365, JIRA, Trello, Slack, Smart sheets, ZoomInfo, LinkedIn Sales Navigator, Outreach

Over 4 Years of experience in Salesforce CRM Analysis and Implementation, over 10 years of Customer service Experience and over 5 years of Retail Managerial Experience

JOB EXPERIENCE:

SOL SYSTEMS (WASHINGTON, DC): Salesforce Administrator/Consultant Nov 2019 till Present

Manage and Support 80 Users with multiple profiles and multiple permission sets on the Sales Cloud

Lead a team of 3 Salesforce Managed services Consultants.

Gather requirements, design Solutions and Implement for Various Sales team.

Designed and Built Lead and Sales Processes, for Various Sales Teams for each new Product offering.

Modify Profiles and Permission sets to grant data and record access.

With the use of JIRA I assist end Users with troubleshooting Salesforce: Reports, Dashboards, Login Access, Field changes, Formulas, validation rule errors, failing processes and solutions to improve efficiency.

Create Validation Rules, workflow rules, time triggered tasks, email alerts, field updates, Visual flows to implement business logic, and use of Data Loader for mass updates and data cleanup

Install apps: ZoomInfo, Sales Navigator, Zaapit, 24files, Inbox Ai, Outreach, conga, Power Bi and assign to specified users using permission set profiles.

Moved various Sales teams out from Smartsheet and Excel into our Salesforce CRM: Built appropriate fields and page layouts on the assigned objects, automated processes and created validation rules for efficiency and ensuring clean data. Tested and trained end users.

Work closely with our Business Managers and CTO to ensure our Changes in Salesforce are aligned with our Business Model and standards.

URBANED (Washington, DC): Salesforce Administrator June 2017 to Nov 2019

Project Manager for HEDA and INTERACTION implementation

●Managed a team tasked with customizing the NPSP Salesforce Org for URBANED

●Gathered and analyzed requirements using the Agile Methodology.

●Installed EDA and INTERACTION on NPSP to streamline Student Enrollment Management.

●Created Tasks based on requirements and assigned them to team with deadlines using Trello.

●Daily check-in and made modifications to tasks assigned to facilitate customization based on feedback.

●Create Demo in Sandbox for each Phase for presentation before each implementation in the org

●Set up Page Layouts, Record Types, Built Custom fields, Validation Rules, Reports, List Views, and Data Migration.

Environmental Protection Agency (Washington, DC): Salesforce Administrator May 2019 to August 2019

●In charge of deploying changes using Changesets and managing sandboxes.

●Designed Data Model for Custom Objects, Record Types, Custom fields and Components in the developer sandbox and moved them into Staging Sandbox.

●Successfully cleared errors during deployment to ensure a successful deploy in the sandbox.

●Created a Flow to be able to add/delete users while triggering various processes.

●Created user profiles, public and private groups and implemented the appropriate security model.

●Configured activities for Salesforce.com which included Service and Communities applications, also analyzing and fixing assigned faults, peer-to-peer reviews and testing

Full Radiance Dance (Atlanta, GA): Salesforce Administrator Jan 2019 to May 2019

●Cleaned and Uploaded All data from databases (Mailchimp, General Mailing List, and DDA Network Mailing List) unto the Salesforce ORG using Data Loader and Data Import Wizard.

●Ensured data integrity through the appropriate use of loading and exporting tools.

●Added “web to lead code” to webpage to enable captured data to upload seamlessly to Salesforce.

●Successfully Installed Mailchimp to the Salesforce ORG and mapped all the objects needed to optimize use.

●Created a validation rule and workflow rule to ensure leads opt in, or out to receive weekly newsletters.

●Manage ongoing support request and administrative needs.

EDUCATION

Montgomery College, Takoma Park, MD Associates in Science January 2003 to MAY 2006

Montgomery College, Rockville, MD SALESFORCE ADMIN COURSE Jan 2019 to May 2019

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