Data Entry Customer Service
Resume:
Daniela Dossantos
*********@*****.***
EXPERIENCE
BEYOND CUSHIONS CORPORATION, BELLEVILLE NJ
Logistics Office Manager (Part-time ) 5 Days week
Responsibilities:
Track incoming orders and check Inventories.
Manage invoices and shipping
Provide and maintain quality customer service
Interact and communicate with various customers and vendors Others duties as needed
Entering order into warehousing software.
WMS ( LOGIWA)
Conducting calls and emails to customers and follow up about orders and ETA shipments. Well organized, detail-oriented and responsible
Microsoft proficiency (world, Excel, Outlook)
December 2018- Present
INFINITE COMFORT, HVAC - Hillside NJ
Customer services- scheduler- dispatcher- business operations October 2018- PRESENT
Use of the scheduling and dispatch software, to produce and distribute manifest for the next day trips and jobs assistments for the contractually required.
Critically analyze daily schedule to support company’s performing, efficient routine and productivity objectives
Closely monitoring job demands throughout the day and adjust run- times, to adjust service providers in timely manners Run appropriate reports throughout the day and also check for issues and make the necessary connections with employees
Software used : Profit Rhino and Service Titan
Ipanema Spa, Manhattan, NY — Manager and business operations September 2007 - February 2018
Listened to customers needs and preferences to provide accurate advice, responsible to perform training for the Aesthetic and sales team with effective techniques to achieve sales goals and work performance. Create new process and system for increase customer service satisfaction. Develope high
Empathetic client relationship to build client and business fidelity by earning a reputation for exceeding sales goals and business loyalty Software : booker
Sonya's Skin Care, Manhattan-NY — Job Title Receptionist and Floor manager
December 2001- March 2007
Answering phone, answering account-related questions, resolve complaints, schedule appointments, screened and verified clients services and redirected Clients to the assigned beautician, managed clerical needs of the company’s employees including data entry system and file management
SKILLS
Business operations and
management, customer
service support, sharp
problem solve, client
focused, energetic work
attitude, self center, ability to
work independently, quick
learner
LANGUAGES
English
Portuguese
Spanish
Software: Salon Iris,
EDUCATION
High school Diploma, Bahia- Brazil
Class graduated 1999
Carsten Institute L’Oréal, New York - Cosmetology
Class graduated 2009
Montclair School of Real Estate.
Classe of August 2018
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