Member Services Customer Service

Kristyn Lorden

*** ********* ***** ********, ** *0103 847-***-****

*************@*****.***

OBJECTIVE

My objective is to obtain a position in a company where I can excel and grow as a part of the company. I am an experienced financial service professional admin with a background in client servicing and operations as both a manager and individual contributor. Through the years I have gained great organizational skills and customer service experience. I am an outgoing individual, who is able to quickly adapt to any environment.

WORK EXPERINCE

The Center For Association Resources Admin Asst / Member Services Sept 2022 – Present

Helping members / nonmembers register for courses, exams, conferences

Processing payments over phone

Scanning documents

Filing / shreading documents

Incoming / Outgoing calls

Traveling to conferences / work registration desk

1.Meeting planning / catering arangments

Nuvei / Matrix Payment Sytems PCI Compliance Coordinator January 2015 – Aug 2022

Contacting business-to-business companies.

Creating cold call sheets for self and others in office.

Distribution of information for credit card processing.

Entering information into client database.

Sending emails regarding our program.

Following up with potential clients.

Creating appointments & demos on schedule.

Maxicorp U.S.A., Inc. Office Assist 200208 - 2014

•Answered multi-line phone system.

•Checked voicemails on a daily basis.

•Responsible for taking all orders in an efficient and timely manner.

•Quoted all pricing and freight rates to customers.

•Set up all shipping for customers.

•Mailed invoices and billing the customers

•Set up shipping for a timely delivery.

Automotive Lease Corporation Sales Assistant 1999 - 2008

•Responsible for contacting customer regarding current leases.

•Contacted finance companies for payoff quotes.

•Called car dealerships for cost and availability

•Pulled credit reports for all customers.

•Put together all appraisals for cars.

EDUCATION

January 1987 Associate – Business

oHarper Junior College Palatine, IL

PROFICIENT IN THE FOLLOWING PROGRAMS

•Microsoft Office, Quicken, Outlook, Act, Excel, Accounting Software, and multi-platform CRM Database.

Helping clients complete the annual PCI questionnaire.

New hire training.

Tracking goals on a daily, weekly, and monthly basis.

Obtaining credit card statements for review.

Consulting clients on current trends in the industry.

Contact this candidate