Customer Service Nurse Manager

Edna K. Quick

*** *********** ** *********, ** **073 803-***-**** ********@*****.***

Professional Summary

Highly motivated seasonal nurse that has maintained my skills over the years through continued education and on the job training. During my career I have varied experiences working on OB/GYN, Neurology, Medical-Surgical and Orthopedic units to Infection Control as a Surveillance Nurse. This foundation strengthened me as a professional and grounded my commitment to the profession of nursing with so many positive outcomes. I have continued to be committed, caring and compassionate about healthcare in whatever roles I have attained. I’m seeking consideration for the position which I am applying for because I feel I can be an asset to your organization. I have 25 plus years of management and supervisory experience, although I may not have all the qualifications, I am trainable. I’m also willing to learn all aspects of this position to meet the needs of the organization.

Skills

Experience with Point Click Care, Epic, and Matricare

Microsoft Excel

Effective communicator, orally and written.

Experience in wound care, ventilators, and proficient in IV therapy.

Gastric tube feedings including removal and insertion.

Medical surgical devices related to postoperative care.

Professional Experience

LMC Extended Care Lexington, SC January 2019-Present

Supervisor

Supervise the night staff 11-7 shift.

Responsible for monitoring residents’ conditions and meeting emergent needs in a competent and appropriate manner.

Ensuring that organizational policies, as well as CMS/DHEC guidelines are being adhered to.

Monitor staffing and appointing them appropriately based on the needs of the shift.

All other assigned duties.

Babcock Center LLC West Columbia, SC May 2016-May 2020

Nurse Manager

Managed the care of the ICF (Intermediate Care Facilities) for the Intellectual Disabled adults.

Supervised the clinical staff of nurses for seven homes. This included doing the scheduling, educating, and ensuring the care provided continued to be person centered.

Adherence of DHEC/DMH regulations in all aspects of daily operations.

Involved with care planning, ongoing assessments of patient’s condition, and providing care directed by Medical Director’s orders.

All other assigned duties

Intermedical Hospital of SC Columbia, SC April 2000-February 2016

Nurse Manager/Unit Director

Responsible for the day-to-day operations of the clinical staff (RN’s, LPN’s, and CAN’s); 75 employees

Monitored clinical performance to meet the guidelines of the organization based on the organizational policies, DHEC/CMS guidelines, and standard of practice for each entity.

Involved in QA, utilization, and infection control as applicable to the organization through ongoing collaboration and committees.

Participated in budgeting and financial management of full time and contract staff.

Act as liaison for the organization through ongoing customer service providing education to families and patients.

All other assigned duties

Education

Licensed Practical Nurse 1978

Midlands Technical College

Associate Degree in Nursing 2009

University of Phoenix

Bachelor Degree in Nursing 2013

Masters in Healthcare 5 courses

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