Support Representative Customer Service

Hari Anuhya Munagala

Santa Clara, CA *****

510-***-****

*********@*****.***

SUMMARY

Technical support Representative skilled at resolving complex customer service issues in a timely manner. Seeking a position to utilize my skills and ability in Industries that offers professional growth while being resourceful, innovative, and flexible. SKILLS

● Troubleshooting

● Customer service, Help Desk Support

● Software deployment at remote workplaces

● Administration access in Active directory,

configuration

● Process management

● Remedy for ticket management

● McAfee connectivity

● Remote connection and virtual machines

●Pulse secure on mobile devices (apple,anroid)

● Operating systems (Windows 7,10,macOS)

●setting up printer connectivity remotely

● Hardware and Software Configuration

● Software management (Microsoft Office 365)

● Computer networking concepts, Routing

concepts,

VPNs and proxies, Network security)

● written and Verbal communication

PROFESSIONAL EXPERIENCE

Company: C3i a Telerex company later Acquired by HCL Role: Level1 Technical support Analyst (2016-2018) Project: Merck

Description: level 1 support and worked on applications supported by Merck Responsibilities

Deliver service and support to end-users, including via remote connection or over the Internet connection of laptop, desktop and mobile devices.

Installation of software on laptops, desktops, and mobile devices.

Troubleshooting, maintenance and issue resolution related to laptops, desktops, and mobile devices

Completes tasks related to the off boarding of separated employees; includes account deprovisioning and equipment retrieval.

Experience supporting Microsoft Active Directory, Experience supporting of MS Windows 7, 10 Apple iOS operating systems, Experience supporting Microsoft Office 365 applications, Work with end users

Strong understanding of mobile devices (i.e., iPhone, Android)

Monitor ticketing system, including solving, triaging and escalating tickets.

Install/configure/troubleshoot end user applications, printers and devices.

Deploy new end-user devices (systems, phones)

Maintaining documentation, and/or IT reports, Interfacing with other IT groups and key users within the business

Consultation and training of company personnel and remote divisions of the company software

Analysis and development of technical tasks, user instructions, compilation of documentation

Installed and uninstalled software as per the client's requirements.

Provided technical support to clients through Webex remote sessions. EDUCATION

JNT University 2016

Bachelors in Computer Science, Hyderabad, Telangana, India

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